Fyfe And McGrouther Reviews 

31
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

By far the best range of all power tools and all at a very competitive price. My choice was cheaper by £15 and free delivery. Ordered and delivered within 48 hours and arrived in excellent condition.... See more

Rated 5 out of 5 stars

Quick delivery Great prices Only downside was the delivery company themselves, they just left an expensive piece of equipment on the doorstep!!! Luckily for us it was still there when we got home

Rated 5 out of 5 stars

Bosch electric 3.6v screwdriver is very good n powerful easily put screws through 22mm waterproof boards I would recommend getting this one the auto on off pressure activated is great

Rated 5 out of 5 stars

Ordering online was efficient. Delivery was next day packaging was secure and Fyfe And McGrouther was the best value when researched. Delighted with my purchase would highly recommend.

Company details

  1. Tool Store
  2. also in
  3. Building Materials Store

Written by the company

We are the longest established engineering and construction products suppliers in Scotland. The products we sell may have changed considerably over the years, but our attention to detail and commitment to providing the very best customer service remains the same.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.6

All reviews

(31)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Having previously used the Glasgow…

Having previously used the Glasgow office many times as a Branch Manager of a Builders Merchant I always find them incredibly helpful, listen to my needs and timescales and always deliver on time and in full. If you as a company are limited to buy from certain suppliers but you need something your supply channel cant get, Call these guys, no matter how weird and wonderful if may be, I've heard they can even get "filanges" for a Plane that's how good they are. Will definitely be using again.

8 December 2023
Unprompted review
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Reply from Fyfe And McGrouther

Thank you very much

Rated 1 out of 5 stars

Unfortunately a poor service and…

Unfortunately a poor service and experience, I purchased a product that was sold as NEW on the internet and paid for the delivery service. To find out that it infact was scratched and used. Belive it was a ex-demo.
I requested a exchange and was told , we can only refund you. I went to the manufacturer-supplier who in a email stating that thy will kindly exchange within 24hrs. This did not happen. So I have 1 of to options. Return or shut up and keep with no other options available.
They should of exchanged and I did explain that I would share my experiences on a number of emails .
This is not personal, just a very not a very trustworthy company by my personal experience.

I would be very careful and before paying get proof it not used. 1out of 5 .

I have all emails to back this .

After your reply, I have an email from Makita starting the exchange. I'm more than happy to share. You should of exchanged for a new one as your stated and sold a second to me . Dreadful service. Who now want to lie. 1* . Shame on you .

10 December 2023
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Reply from Fyfe And McGrouther

We are sorry you are unsatisfied with your purchase.

As per our response to you at the time, the assertion that the item is used or ex-demo is completely untrue, we do not demo any of our tools.

The pictures you sent to us showed the machine had very slight surface scratches, indicating it had been removed from its box and handled a couple of times.

We acknowledged that it wasn't in acceptable condition and offered a refund, which you refused as you wanted an exchange, which we could not offer as the machine was an end of line with no more stock available.

When advised of this you again declined the refund,
and threatened us with negative reviews.

You state Makita offered to exchange the item within 24hrs, but when you emailed Makita, you told them we had offered you a replacement, though you are now slating us because we didn't, so at least one of these statements is untrue.

Makita do not offer exchanges directly as they operate through dealers, not directly with end users. Your contract of sale is with us, and we offered a fair outcome which you chose to refuse, twice.




Rated 5 out of 5 stars

Great service

Delivery company messed up but the team were very helpful and tracked the issue down and resolved it as promised. Things can go wrong for anyone but it's what they do when it happens that makes the difference. Thorougly recommend.

27 December 2021
Fyfe And McGrouther logo

Reply from Fyfe And McGrouther

Thanks Lee, appreciate the feedback.

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