FXCI 

Reply from FXCI

Sep 7, 2025

Hi Rajeeb,

Thank you for taking the time to share your experience—and congratulations on passing Phase 1 and Phase 2. At FXCI we take honesty and transparency seriously: our rules are publicly available, decisions are documented in each trader’s dashboard, and we refund fees when we cannot proceed to a live account under our Terms.

Regarding your case, the two reasons for denial are exactly those shown in your screenshot:

“Signs of hedging across multiple accounts.” Hedging within a single account is permitted, as stated in our FAQ. However, cross‑account hedging (e.g., opening offsetting positions across different accounts or in mirrored/copy setups) is not allowed. Our risk‑management systems flagged patterns consistent with cross‑account hedging.

“Overall inconsistency.” This label does not refer to a trading‑style “consistency rule” (we do not impose one). It refers to data integrity checks—for example, discrepancies across account metadata and execution signals observed during our internal RM review. We recognize the wording can cause confusion and will work to make this label clearer.

We never restrict “full strategy flexibility” beyond the published rules, but we do run integrity and correlation checks to protect all traders and our capital. While we cannot disclose security‑sensitive tooling publicly, we’re happy to review specifics with you directly and share the relevant order timestamps and log excerpts via our secure support channels. Please reach out through the Support section of your dashboard (or our official support email) from the email tied to your account so we can continue the discussion one‑to‑one.

Separately, a full refund of your challenge fee will be provided in line with our Terms. You’ll receive confirmation to your registered email.

We appreciate your feedback and the opportunity to improve our communication. If you choose to re‑engage with FXCI in the future, our team is here to help ensure a smooth experience.

Sincerely,
FXCI Team

Reply from FXCI

Aug 19, 2025

Dear Amit,

Thank you for sharing your feedback. We sincerely apologize for the delay and any inconvenience caused. As confirmed in our email to you, your Proof of Identity (POI) has already been successfully verified, and your completed challenge is currently under review by our Risk Management (RM) team. This review process may take up to 7 business days.

We understand how important timely communication is, and we regret that you did not receive a quicker response. Please be assured that we are doing everything possible to finalize your review as soon as possible. Once the process is complete, you will automatically receive an email with the next steps regarding your funded account.

We truly appreciate your patience and understanding, and we are committed to improving our support experience moving forward.

Kind regards,
The FXCI Team

Reply from FXCI

Aug 4, 2025

Dear Ajeet,

Thank you for your feedback and for bringing this matter to our attention.

We understand how important it is for you to receive timely updates regarding your refund and account status. Please be assured that at FXCI, we strive to handle all requests with transparency, efficiency, and care.

As part of our standard procedure, refund processing and account issuance may require several business days to complete due to internal verification and banking processes. However, we’re pleased to inform you that your refund has already been approved and successfully sent from our side.

Depending on your bank or payment provider, it may take a few additional days for the funds to reflect in your account. We kindly ask for your continued patience during this time.

We truly appreciate your understanding and thank you for choosing FXCI.

Best regards,
The FXCI Team

Reply from FXCI

Aug 4, 2025

Dear Hitesh,

We sincerely regret to hear about your experience and truly understand your frustration.

At FXCI, we are committed to honesty, transparency, and ensuring that all client matters are handled with integrity. We take every concern seriously, and we can confirm that your refund has been processed and completed. All the relevant details, including the transaction confirmation, were sent to your email by our support team.

Please kindly check your inbox (and spam/junk folder, just in case) for our message. If you still have any questions or need further assistance, we encourage you to reach out to us directly at [support@fxci.com] so we can help resolve this swiftly.

We appreciate your patience and thank you for bringing this to our attention.

Warm regards,
The FXCI Team

Reply from FXCI

Aug 2, 2025

Dear Vansh Rana,

Thank you for your feedback, and congratulations on successfully completing Phase 1 and Phase 2 of your Swing 5000 account challenge.

Regarding the verification process – you have already been verified for Proof of Identity (POI). The next step is to complete the Proof of Address (POA). Please make sure to upload a valid document showing your name and address clearly.

As for the issue with the expert account link showing "Your connection is not private," everything is functioning normally on our end. We recommend checking your internet connection or browser settings. You can also try accessing the link from a different device or network.

If the issue persists, please don’t hesitate to reach out to our support team directly at support@fxci.com or through our website’s live chat. We’re here to help.

Best regards,
FXCI Support Team

Reply from FXCI

Aug 1, 2025

Dear Akash Tayade,

Thank you for your feedback, and congratulations on successfully passing Phase 1 of your $5k Swing Account – we're glad to see your progress!

We can confirm that your Phase 2 account is active and fully functional. Regarding the accessibility of our website, please note that it is currently up and running without issues. If you’re experiencing difficulty accessing it, we recommend trying a VPN, as it’s possible that your internet service provider is blocking access on their end.

Should you need any assistance or continue facing issues, please don’t hesitate to contact our support team at support@fxci.com – we’re here to help.

Kind regards,
The FXCI Team

Reply from FXCI

Jul 31, 2025

Dear Sameer Khan,

Thank you for sharing your feedback.

We have checked our systems and confirm everything is running smoothly from our side. The issue you described appears to be related specifically to your device or browser settings.

If you forgot your login details, you can easily reset your password through our website.
In case it's a device-related issue, please try clearing your browser's cache or logging in through incognito/private mode.

If the problem persists after these steps, please reach out directly to our support team. We’re here to help and will gladly assist you further.

Best regards,
FXCI Support Team

Reply from FXCI

Jul 31, 2025

Dear Client,

We are very sorry to hear about your experience and want to reassure you that FXCI operates with complete honesty and transparency. We always strive to ensure our clients receive prompt and accurate service.

Regarding your specific situation, we noticed there has been no communication from your side since April. To assist you further and to update your details accordingly, please reach out to our customer support team directly. We'll ensure your issue is promptly addressed.

Thank you for your understanding.

Best regards,
FXCI Support Team

Reply from FXCI

Jul 23, 2025

Hello!

Thank you for your feedback.

We understand your concern and appreciate your patience. According to our records, your current withdrawal request was submitted on July 18th — not 15–20 days ago as mentioned. Please rest assured that it is currently being processed, and we are doing everything we can to complete the review as quickly as possible.

We value you as a returning client and would like to note that all your previous withdrawals have been successfully completed without any issues. We remain committed to providing timely and secure transactions, and we thank you for your continued trust.

Best regards,
FXCI Support Team

Reply from FXCI

Jul 23, 2025

Dear Aravinth Manoharavel,

Thank you for sharing your feedback. We appreciate your efforts and understand your frustration regarding this matter.

FXCI offers products for both experienced users and traders who are still on their learning curve. We understand that earlier Challenges may have served as educational experiences and may not reflect the user's current mindset, approach, or strategy. For this reason, the Risk Management team conducts its review only after a user has successfully passed the Challenge and applies for an FXCI Expert Account. We do not review failed attempts unless suspicious patterns in the most recent passed Challenge indicate the need to conduct a comprehensive analysis of the users’s activity.

After careful consideration by our team, we identified trading patterns in your passed Challenge that closely match those of several other traders. These patterns strongly suggest participation in prohibited practices such as group trading, copy trading, or cross-account hedging. Such behaviour violates the explicit terms outlined in our Terms & Conditions (T&C) and undermines the fairness and integrity of our evaluation process.

Regarding margin usage, while full-margin utilisation alone is permissible — as clearly stated in our FAQs — it becomes problematic when combined with patterns indicative of non-individual trading methods. Our FAQs provide general guidance, but the T&C you accepted before participation explicitly prohibit such activities.

According to our standard policy, the evaluation fee is refundable only if a trader has passed the Challenge and subsequently failed the Risk Management review. In this case — despite a clear T&C violation — we processed a refund as a one-time exception. Please note that future refunds under similar circumstances will not be granted.

We take all feedback seriously and continually strive to improve transparency; however, our evaluation and decision are final.

We wish you success in your future trading journey.

Best regards,
The FXCI Team

Reply from FXCI

Jul 16, 2025

Dear Madan,

Thank you for your feedback.

We would like to clarify that FXCI operates under standard market conditions that are in line with global industry practices. Our trading environment is transparent and designed to be competitive, with options tailored to suit different trading styles and preferences.

For clients concerned about trading costs, we offer both Raw Spread accounts with minimal spreads and a small commission, as well as No Commission accounts with slightly wider spreads — allowing traders to choose what works best for them. This flexibility ensures that our clients can trade under the most favorable conditions according to their strategy.

At FXCI, our priority is to create an optimal and cost-effective trading experience for every trader.

If you have any concerns or would like to discuss your experience in more detail, please feel free to contact our support team directly.

Best regards,
The FXCI Team

Reply from FXCI

Updated Jul 15, 2025

Dear Customer,

Thank you for sharing your feedback. Honesty, transparency, and fairness are fundamental principles we uphold at FXCI.

After reviewing your case, we found that your account was not approved for a live account due to two specific rule violations during the challenge phase:

Extreme level of margin utilization during the challenge

Minimum trading days rule bypassed

These criteria are clearly outlined in our guidelines, and compliance is essential for qualifying for a live account. We encourage you to carefully review our evaluation requirements and reach out to our support team if you have further questions or need clarification regarding these rules.

We value your understanding and are always here to assist.

Best regards,
FXCI Team

Reply from FXCI

Jul 9, 2025

Dear Client,

We regret to hear about your dissatisfaction and would like to clarify the situation thoroughly.

At FXCI, we prioritize honesty, fairness, and transparency in all aspects of our operations. Unfortunately, your application for a live trading account was declined based on clear violations of our trading challenge conditions, specifically:

Minimum Trading Days Rule Bypassed:
One key requirement of our trading evaluation is the adherence to a minimum number of active trading days. This rule exists to ensure consistency, discipline, and genuine trading ability rather than short-term speculation or exploiting loopholes. Upon reviewing your trading activities, we found you did not meet this essential criterion, indicating insufficient compliance with the evaluation terms.

Extreme Level of Margin Utilization During the Challenge:
Our guidelines explicitly caution traders against extreme or excessive use of margin and leverage, as it reflects a high-risk approach that does not align with responsible risk management practices. Such extreme margin utilization compromises trading sustainability and violates our principles of risk management, leading us to the difficult decision to reject your application.

Despite this, to ensure fairness and to offer you support, our team proactively presented alternative methods to help you proceed in compliance with our policies, aiming to accommodate your needs while maintaining the integrity of our evaluation system.

We remain committed to transparent communication and invite you to reach out directly if you require further clarification or assistance.

Warm regards,
FXCI Support Team

Reply from FXCI

Jul 4, 2025

Dear Bhargav Maniya,

Thank you for your feedback, and congratulations on passing your 2-step challenge — we truly appreciate your effort and participation.

At FXCI, we take transparency and fairness very seriously. We are fully committed to maintaining a reliable and honest trading environment for all our traders. Every account that reaches the contract stage goes through a final risk compliance review, as outlined in our Terms & Conditions.

In your case, our Risk Department has already contacted you via email, providing a detailed explanation along with potential further options. Unfortunately, based on the activity during your evaluation phase, certain trades were flagged as high-risk and not in line with our trading policies. As a result, the funded account offer had to be respectfully declined.

We understand this may be disappointing, but these measures are in place to protect the long-term integrity of our program and to ensure a level playing field for all participants.

If you have any further questions or would like to explore the options that were provided, please don’t hesitate to reply to the email or contact us again — we’re here to help.

Kind regards,
The FXCI Team

Reply from FXCI

Jun 11, 2025

Dear Naason,

We sincerely apologize for any confusion or inconvenience you’ve experienced. FXCI operates with full honesty and transparency, and we assure you that it is never our intention to cause delays or misunderstandings.

Typically, once a challenge is successfully completed, the contract is promptly sent to your registered email address. We kindly ask you to double-check your inbox, including the spam or junk folders, as emails sometimes end up there.

If you still cannot locate your contract or require further assistance, please contact our support team directly at support@fxci.com. We value your trust and will make sure your issue is resolved swiftly.

Thank you for your patience and understanding.

Best regards,
The FXCI Team

Reply from FXCI

Jun 7, 2025

Dear Prabakaran,

We are genuinely sorry to hear that you feel this way and appreciate you taking the time to share your feedback.

At FXCI, we pride ourselves on our honesty, transparency, and strict adherence to our rules and procedures, which are clearly outlined for all participants before they begin any challenge.

In your specific case, you unfortunately violated the rule regarding the minimum trading days requirement during Phase 1 of the $5K Challenge. As per our policy, all traders must meet this requirement to successfully complete a phase and move forward. This rule ensures fair and consistent evaluation for every trader.

Regarding your refund, since the payment was made via UPI, we regret to inform you that it is technically not possible for us to initiate the refund from our side. Due to how the UPI system is structured, the refund process must be initiated by you through your bank or UPI app. Here's how it works:

- You initiate a refund request through your bank or UPI payment app.

- Your bank then sends the refund request to us.

- We will review and confirm the request on our end once received.

We understand this may be inconvenient, but this is the only available process for UPI payments due to system restrictions beyond our control.

Additionally, we apologize if you had trouble reaching our support team. We are currently working on improving our support channels and ensuring more timely human responses.

If you still have concerns or need further help, feel free to contact us at support@fxci.com with your account details, and we will do our best to assist you promptly.

Sincerely,
The FXCI Team

Reply from FXCI

Jun 3, 2025

Dear Tushar,

Thank you for sharing your feedback. Transparency and honesty are at the core of FXCI’s values, and we genuinely appreciate every opportunity to clarify any misunderstandings.

Firstly, I would like to assure you that our customer support team is available 24/7, and our live agents are readily available during daytime hours to assist you promptly. We sincerely regret any difficulty you encountered reaching us, as this is certainly not reflective of our usual high standards.

Regarding your specific challenge, it appears there might be some confusion. Completing the profit target alone on your first day does not fulfill all necessary conditions. One essential requirement is a minimum number of trading days. Therefore, your challenge cannot be completed in just one day. Unfortunately, as per our records, your challenge conditions have not yet been fully met.

To clarify your specific situation further or for any additional support, please contact us directly through our live chat or via email at support@fxci.com. Our team will gladly assist you in resolving your concerns promptly.

Warm regards,
FXCI Support Team

Reply from FXCI

May 22, 2025

Dear SumitKumar,

We're sorry to hear about your frustration and appreciate your feedback, as transparency and customer trust are core principles at FXCI. We assure you that our operations are fully transparent, and we always aim to adhere strictly to our stated timelines.

Regarding your live account, please note that after successfully completing Phase 1 of the evaluation, clients receive detailed instructions via email outlining the processing times and next steps for receiving a live account. This information is also clearly stated in our FAQ. We confirm that you have received this email and encourage you to review it again for clarity.

Our support team is actively handling requests within the communicated timeframes. We kindly ask you to allow us the estimated time mentioned to finalize your request, as we are committed to delivering the promised service efficiently and transparently.

Should you have further questions, please reach out, and we'll be glad to assist you further.

Best regards,
FXCI Support Team

Reply from FXCI

May 21, 2025

Hello,

Thank you for sharing your feedback, and we're sorry for the inconvenience you've experienced.

At FXCI, we pride ourselves on fairness, transparency, and clear communication at every stage of our verification process. We have reviewed your situation and confirm that your ID verification has now been successfully completed. You are now eligible to proceed to the next stage, Proof of Address (POA).

If you have any further questions or require assistance during the next steps, please reach out to our support team—we're committed to providing timely and effective help.

Thank you for your patience and understanding.

Best regards,
FXCI Support Team

Reply from FXCI

May 19, 2025

Dear Anirudha Pratap Singh,

Thank you for sharing your experience and concerns. We sincerely appreciate your feedback, as transparency and fairness are fundamental values of our company.

Regarding your recent challenge completion, the decision to withhold a live account was based strictly on our established criteria for risk management and consistency. Our Risk Department thoroughly evaluates each account’s trading activity, and in this case, the assessment indicated that the trading performed during your challenge lacked consistency and adherence to proper risk management practices.

We understand that this may be frustrating; however, these rules are clearly outlined and must be consistently applied to ensure fairness for all traders and to maintain the integrity of our platform.

As for the previous situation with your 25k live account, we provided payouts according to our policies but were required to close the account due to exceeding the daily drawdown limit, as per clearly stated conditions. Nevertheless, we appreciate your suggestion about adding clearer notifications during payout requests and will consider improvements to further enhance our transparency.

We value your relationship with FXCI and remain open to assisting you in understanding our guidelines better. Should you have further questions or need clarification on our evaluation processes, please contact our support team directly.

Thank you for your understanding and patience.

Kind regards,
FXCI Team