Futures Financial Reviews 

32
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Karl and Lami did exactly what they promised, we’re always available on the phone and got us the mortgage that we wanted, will definitely use again and recommend to friends

Rated 5 out of 5 stars

Ed was fantastic from the get go. He explained everything thoroughly to me and supported me through every step of buying my first home. Ed knew I was doing things on my own and so made sure to be a li... See more

Company replied

Rated 5 out of 5 stars

Fiona and Rob have both been 5 star. As a pensioner I initially wanted to see what my options were. I had an idea in my head and wanted to check the viability. I have never felt pressured in any way a... See more

Company replied

Rated 5 out of 5 stars

I cannot speak highly enough of the advice and guidance offered by Sam. Sam was incredible in helping apply for my first mortgage with his incomparable knowledge and professional service he provided f... See more

Company replied

Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

Founded in 2019, Futures specialise in helping clients purchase and protect what matters most. Whether you're a first time buyer, moving house or an investor, we have an expert on hand for you. With access to over 90 different lenders and over 12,000 products, service and providing value is at the heart of everything that we do. We offer flexible appointment times to suit and don't charge a penny upfront. Speak with an expert today, and experience our unparalleled service for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful and responsive

Karl was so helpful all the way through the process both finding me a mortgage and then advising as problems arose. Polite and very responsive, I wouldn't hesitate to recommend him to anyone!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy

Karl has assisted me with a new mortgage 3 times now and has always done his best to make the process as easy and fast as possible. The company are reliable and trustworthy and I couldn't recommend more highly.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I have to say Ed was very helpful in…

I have to say Ed was very helpful in helping me to get a morgage offer and put in lots of work, went over and beyond to get something sorted for me.
Really happy with the professional service he has given. Also lots of patience as not the easiest morgage situation. Would highly recommend as a broker and company.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

A stress free remortgage experience…yes, really!

For full disclosure, I’ve been a property owner for over 40 years, in fact I became one on my 18th birthday, so mortgages and remortgages are something I’m pretty familiar with.
A simple, straight forward, stress free, and surprisingly quick process on the other hand isn’t something I’m used to.
Karl at Futures Financial gave me all this and a lot more.
The communication was friendly, efficient and never did I feel I was anything other than a priority. He gave me excellent recommendations for other services, such as solicitors ( which I’ve used and also recommend).
Will be recommending Futures to anyone I know, and even people I don’t, like you reading this.
Just call them. They may be able to make your finance journey as good as mine has been.

2 February 2024
Unprompted review
Futures Financial logo

Reply from Futures Financial

Hi Karen, thanks so much for your lovely review. It certainly sounds like Karl has made a lasting impression! We're delighted we were able to help and look forward to helping you again in the future.

Rated 5 out of 5 stars

We couldn't have asked for a better…

We couldn't have asked for a better service from Ed and the team at Futures Finance. They went above and beyond to help us to get the right mortgage and I am very impressed by the personal yet professional service we received from start to end. Will definitely continue to use them for all my finance requirements.

21 December 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you so much for your kind words, Emma. We love Ed and we're so glad you do too. We're looking forward to helping you again. Enjoy your new home!

Rated 5 out of 5 stars

Highly recommend

Highly recommend if anyone needs a mortgage broker. Very helpful from start to finish and nothing was to much for them! Always happy to help.

Also received various emails throughout so we never felt out of place and we're always aware of what was going on

24 December 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks so much for your lovely review. We're delighted you had such a positive experience and look forward to helping you again in the future

Rated 5 out of 5 stars

Always reliable and friendly service

Always reliable and friendly service. Quick response time and always happy to help. Outstanding work.
Very generous price. Highly recommended 👌

25 November 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you for your lovely review. We're delighted that we were able to help and you had such a positive experience.

Rated 5 out of 5 stars

Wonderful experience

I spoke to a lovely lady called Fiona. She was very helpful, took the time to answer my questions and was very knowledgeable and precise. Would recommend Fiona to all my friends and family even for just simple advise.

7 September 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks, Charlotte, for a lovely review. We're so glad that Fiona was able to provide you with such a positive experience. We look forward to helping you again in the future.

Rated 5 out of 5 stars

5 star service and 5 star + for the staff.

Fiona and Rob have both been 5 star. As a pensioner I initially wanted to see what my options were. I had an idea in my head and wanted to check the viability. I have never felt pressured in any way and every option was explained to me in a jargon free manner. I have never felt belittled and all of my questions have been answered fully and simply. I fully recommend Futures Financial to anyone in a similar position to myself.

4 December 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks, Denise, for your lovely words and glad you had such a positive experience. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Sam and the team really look you!

Sam and the team really look after all clients ensuring they give them the best deal for their situation, taking the time to be jargon free and going above and beyond to help. I wouldn’t hesitate to recommend them!

1 December 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks so much for your kind words. We pride ourselves on our service and being able to take the time to help everyone through the process of buying their home!

Rated 5 out of 5 stars

Fiona was amazing

Fiona was amazing, so helpful, friendly and professional.
Very knowledgeable and I will be sending friends and family to her if they require her services.

8 September 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks, Emma, for your kind words! We're delighted you had such a great experience with Fiona and look forward to helping your friends and family.

Rated 5 out of 5 stars

Ed is very knowledgeable and has great…

Ed is very knowledgeable and has great communication. I wouldn’t go anywhere else. Such a smooth process and he has everything under control so you don’t need to worry.

20 October 2022
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you Verity for your lovely words! Ed certainly is an asset and we're so glad he was able to help you

Rated 5 out of 5 stars

Ed at Futures Financial is a fantastic…

Ed at Futures Financial is a fantastic mortgage advisor. He helped us secure a brilliant mortgage deal and managed to save us money compared to other brokers we visited. Not only did he secure the mortgage but he also liaised with the solicitors and estate agents in chain and provided us with regular updates making the process a lot smoother. Highly recommend Ed, Sam and the team at Futures Financial.

30 April 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you Justyn for your kind words. Ed cares about doing the best for every single one of his clients and we're glad to see he was able to save you some money in the process!

Rated 5 out of 5 stars

Clear and Concise Explanations

I recently had a very constructive meeting with Sam, who clearly set out the options open to me in layman's terms. He answered my many questions clearly and concisely, and I'm now able to think much more clearly about the next steps I need to take.

24 July 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you for the fantastic feedback, we're so glad we were able to help put a plan in place for you

Rated 5 out of 5 stars

Ed Denham was fantastic throughout the…

Ed Denham was fantastic throughout the whole mortgage process. I would not hesitate to recommend him to anyone!

30 August 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thanks Dan for the great feedback, so glad we were able to help

Rated 5 out of 5 stars

Free review for life insurance

Fiona reviewed my life insurance to make sure it was still suitable. She gave clear information and helpful advice. She helped me set up the trusts as well. Thank you.

1 June 2023
Unprompted review
Futures Financial logo

Reply from Futures Financial

Thank you for the great feedback, Carol. We're so glad Fiona was able to offer you tailored and clear advice

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look