Future Planning Reviews 141

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The CEO of Future Planning (Russ Conklin) is going around on facebook saying "fk Charlie Kirk" to people mourning his death and he's posting videos on his page being thankful of the rumor that JK Rowl... See more

Company replied

Rated 1 out of 5 stars

I had very poor service from future planning. The communication was not clear. There has been a misunderstanding over the advice I would receive at the end of the process, which has not been resolved.... See more

Company replied

Rated 5 out of 5 stars

Sian has been pivotal to us throughout the whole mortgage process. As a first time buyer, getting onto the property ladder was a daunting thought but Sian helped to explain every step clearly and shar... See more

Company replied

Rated 5 out of 5 stars

I had my annual review with Sanjay Badhan and as usual he was polite and very patient and explained everything to me. He also took time to cover off the possibility of taking out an annuity instead of... See more

Company details

  1. Pension Fund
  2. Business and IT Consulting Agency
  3. Financial Institution
  4. Investment Service
  5. Mortgage Broker
  6. Tax Advisor

Written by the company

We are independent financial planners and mortgage advisers who enjoy helping clients achieve their goals. With clients throughout the UK and overseas, we utilise the latest technology to make working with us as easy as possible. We have over 50 years' combined experience and are very knowledgable in a wide range of areas. Some of the more common areas we help clients in include: Retirement/pension planning Tax and business/property planning Investment advice both with accumulating wealth and when in retirement All types of mortgages Inheritance and estate planning Cashflow financial planning Insurances and protection services We pride ourselves on working quickly and are friendly, approachable and very knowledgable.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Boycott Future Planning

The CEO of Future Planning (Russ Conklin) is going around on facebook saying "fk Charlie Kirk" to people mourning his death and he's posting videos on his page being thankful of the rumor that JK Rowling has cancer. I would look elsewhere for a company that has a man of decency at its leadership.

14 September 2025
Unprompted review
Future Planning logo

Reply from Future Planning

Hi Sean Trotman, You have left a negative review against the wrong company. We do not have anyone working here called Russ Conklin and we are also Future Planning Wealth Management. Please remove this incorrect review, as this is impacting our business.

Rated 5 out of 5 stars

I had my annual review with Sanjay…

I had my annual review with Sanjay Badhan and as usual he was polite and very patient and explained everything to me. He also took time to cover off the possibility of taking out an annuity instead of the drawdown I currently have. He didn't pressure me and will be posting the details to me to consider. I really like his manner and never doubt that he has my best interests in mind.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Called me today and I told them I was…

Called me today and I told them I was not interested and put the phone down
He then called me back and asked me if my father was alive and would he be interested
Absolutely disgusted

12 March 2025
Unprompted review
Future Planning logo

Reply from Future Planning

Dear Martyn, you have left a review for the wrong company. We are a financial planning firm based in Wiltshire and we do not make cold calls. Please urgently remove and log against the correct business, as this is adversely affecting our business. Many thanks.

Rated 1 out of 5 stars

Misunderstanding of advice from Future Planning

I had very poor service from future planning. The communication was not clear. There has been a misunderstanding over the advice I would receive at the end of the process, which has not been resolved. I will not use them for any future work.

23 October 2023
Unprompted review
Future Planning logo

Reply from Future Planning

Dear Davyd,

Thank you for taking the time to leave a review.
We value feedback both positive and constructive. It is unfortunate you feel communication was not clear, as we have emailed recently to explain multiple times how we work (which was covered at the outset).
You liaised with Anil for a period of time and the scope of works of what you could expect through working with us were signed off before proceeding.
We have explained that third party errors are not our fault, and provided extensive evidence of this. However, it is unfortunate you do not agree. We have also offered a resolution, which you do not wish to accept.
We work hard to deliver excellent outcomes for all clients, as evidenced by our many other positive reviews and strong reputation. Whilst this has not ended how we would have liked (and is the first time this has happened), we wish you all the best for the future.

Rated 5 out of 5 stars

Exellent mortgage advice with a personal touch.

The advice and help from Sian was excellent as always. Quick and informative responses helped us with our find the right mortgage for us. She also help to set up other things that we needed but lacked time to research. Future Planning also bring the personal touch, with a lovely moving in card. Couldn't recommend them more.

15 March 2023
Future Planning logo

Reply from Future Planning

Thank you for your lovely review Gareth. It was a pleasure to help you and Shona and I wish you both many happy years in your new home.

Rated 5 out of 5 stars

Worth every penny

I cannot recommend the team at Furure Planning highly enough. Sanjay always shows a real interest in our lives and plans and prepares well for our meetings with him. He gave me the confidence to retire early and saved us more in tax than we paid in fees.
His knowledge of finance is very broad, for example he understands the NHS pension rules for GPs, which are unique. He presents his suggestions with clear graphics and always allows us to feel we have made the right decisions each year.
The team at Future Planning couldn’t be more helpful and professional.
We don’t have a massive portfolio of savings but we are always left feeling better off at the end of our meetings than we did before!

7 March 2023
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review Simon. It's appreciated to hear feedback on how we have helped you to retire early, and save you tax. I will pass your feedback to the team and we look forward to continuing to work with you and hear of your exciting retirement plans!

Rated 5 out of 5 stars

Thank you Future Planning

After being recommended to Future Planning, we made an appointment to see Sanjay to discuss our pensions and investments and can honestly say we haven’t looked back since.

Both my husband and I had several pensions, along with other investments and property and needed help with planning for our retirement.

Our initial appointment lasted two hours in which time Sanjay got know us and to hear about what our plans for the future regarding retirement was.

After gathering all the information Sanjay came up with an excellent plan which he described in detail and explained this for us in a way we both understood as we have no experience in this field. This certainly made us feel at ease, especially when we were told we were financially sound and we could retire with no worries which in due course we did.

Sanjay, Sam and all the team are very professional and at all times have our best interests in mind.

We have an annual meeting now things are all sorted and if we need to speak to Sanjay in the meantime it is never an issue, we can always speak to him face to face or over a teams meeting.

We would definitely recommend Future Planning to anyone seeking professional advise from an outstanding team.

Thank you Future Planning, we wouldn’t be where we are today without you.

Colin and Mandy Archer

27 February 2023
Future Planning logo

Reply from Future Planning

Thank you for a lovely review Colin and Mandy. It is lovely to hear how great you find Sanjay, Sam and the rest of the team. We enjoy hearing the difference we have made and we look forward to continuing our working relationship.

Rated 5 out of 5 stars

First and foremost it`s the people they…

First and foremost it`s the people they are so helpful. Sanjay. Sam who has to put up with me as i am a computer ignoramus, and Eddy. They go above and beyond what i was expecting and are so friendly. I can phone up with question and it will be dealt with no hsssle and if it cant be dealt with at the time Sam or Eddy or indeed Sanjay will phone me back with an answer. So i cant praise them highly enough.

9 December 2022
Unprompted review
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review, Graham. We always enjoy receiving feedback, and it is great to hear how happy you are with the service we provide. We look forward to continuing to help you.

Rated 5 out of 5 stars

Sian is so knowledgeable and patient…

Sian is so knowledgeable and patient and takes time to help me understand all the bits I don't and I have used her now for years and will continue to do so. She really is lovely and quick to respond by email or phone.
Fabulous company and staff.
Would definitely recommend them.

14 November 2022
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave such a lovely review Jayne. It's great you are so happy with the service, and we look forward to helping you again.

Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team always there to help and if not on the phone than always over Email. Sian Hewson has always understanding and helpful and always get best deal for her clients

5 October 2022
Future Planning logo

Reply from Future Planning

Thank you for your lovely review Iggy and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Simply the best!

Sian Hewson at Future Planning has been such an amazing help to us. The advice and support she has provided has been superb. Both throughout our house move and remortgaging two years later the professional, friendly and punctual service we have received has been faultless.

20 August 2022
Future Planning logo

Reply from Future Planning

Thank you for your lovely review Helen and I am so pleased you are once again so happy with the service I gave you both. I hope your new mortgage provides you with the stability you wished for and I look forward to helping you again!

Rated 5 out of 5 stars

Highly recommend

Sian was a very helpful advisor who gave honest, thoughtful advice to first-time buyers.

4 August 2022
Future Planning logo

Reply from Future Planning

Thank you so much for your kind review George. It was a pleasure to help you both purchase your first home together and I look forward to helping you again in the near future. If you need any help in the meantime please do not hesitate to contact me. Sian :)

Rated 5 out of 5 stars

Extremely professional and helpful

Not only are Sanjay and his team extremely knowledgeable and professional they are incredibly kind and supportive of my situation. I would certainly, and have already done so, recommend Future Planning.

1 August 2022
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review Niki. It is much appreciated and so lovely to hear how happy you are with the service Sanjay and all of the team provide. We enjoy helping you and look forward to continuing to do so.

Rated 5 out of 5 stars

Great company, Sian is amazing!

Always use these guys! Sian is amazing and this company will do thier best for you, very safe hands!

14 June 2022
Future Planning logo

Reply from Future Planning

Thank you for leaving a review Nick and Im always so pleased to hear how happy you are with my service. I look forward to helping you again soon!

Rated 5 out of 5 stars

Sian Hewson gave us an excellent…

Sian Hewson gave us an excellent service and got us exactly the deal we asked for, even when our 3 mortgages were agreed she was always available to chase on our behalf when solicitors acting for the mortgage company were dragging their feet and in our opinion gave us a first class service and we wouldn't hesitate to use sian and future planning in our future mortgage dealings.

28 May 2022
Future Planning logo

Reply from Future Planning

Thank you for your review Karl. I am so happy you were so pleased with my service and I am glad I was able to help with hurrying your solicitors along! I look forward to helping you again in the near future.

Rated 5 out of 5 stars

Top marks for Sian once again!

Once again, Sian has been outstanding. She guided me through the minefield of Mortgages last year and reached out to me recently to discuss a better deal as interest rates are increasing. Within minutes we had an agreement for a new rate, which will not only save me money each month but also give me peace of mind. Top marks for Sian once again!

19 May 2022
Unprompted review
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave me a review Marika. I am so pleased you are happy with the service you received. It was a pleasure to help you and save you more money! I look forward to helping you again in the near future.

Rated 5 out of 5 stars

As always Sian is amazing!!

As always Sian is amazing!!! 2x btl and 1x remortgage!!! Process, communication and advice given is 100% factual and her expertise is 2nd to none!!! Knowing Sian for nearly 8 years with a multitude of different scenarios and support needed - sian will always be the one stop shop needed!! Thank you much and here's to the next set of mortgages!!!

26 April 2022
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review Sarah. I am so pleased you are happy with the advice and service you recieved and I look forward to helping you with your next set of mortgages.

Rated 4 out of 5 stars

Nippress review

We are happy with the advice and service we always receive. All our questions and queries are always answered, which helps us to make decisions. All the staff are very friendly.

22 April 2022
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review. We are so pleased you are happy with the service you have received and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Helpful

Helpful, friendly with good, clear advice

25 March 2022
Unprompted review
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave us a review, Alison. Your feedback is very much appreciated and it is a pleasure to continue helping you both enjoy retirement as much as possible. We are happy that the transfer went through quickly and successfully, allowing you to leave this with us to complete on your behalf. We look forward to meeting with you both again soon and hearing about your latest holiday exploits now that the world is re-opening!

Rated 5 out of 5 stars

Knowledgeable and efficient service……

Knowledgeable and efficient service… resulting in a great mortgage deal

24 March 2022
Future Planning logo

Reply from Future Planning

Thank you for taking the time to leave a review Simon. It was a pleasure to help you secure a great mortgage deal and I look forward to helping you again in the near future. If in the meantime you need any help, please do not hesitate to contact me.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look