Neither answer to my mail nor by phone more than two weeks late and still no news... M'y kid hasn't received its gift for his birthday... No way to cancel the order and ton get a refund online...... See more
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See what reviewers are saying
Very happy with service, ordered an item from Ireland as I couldn't get it in my own country or close by, arrived a bit late but at Christmas time everything is a little late.
This was the best experience! Top notch communication on tracking! My nephew is going to be very happy on Christmas! Thank you so much!
My little girl loved her toy! Shipping was pretty fast and lots of communication. Very satisfied!
Company details
Written by the company
SODDISFATTI O RIMBORSATI! Se i nostri prodotti non vi soddisfano hai 14 giorni per renderli SPEDIZIONE GRATUITA! La spedizione è gratuita per ordini sopra i 69,99 € in Italia! A CASA TUA IN 24-48 Isole 72 ORE! Consegnamo in modo veloce e sicuro tramite Corriere Espresso GLS e saranno a casa tua normalmente entro 1-2 giorni lavorativi. Tutti gli ordini sono spediti gratis sopra 69,99€. Futurartshop consegna tramite corriere internazionale In tutto il Mondo - 191 paesi! A TUO SERVIZIO! Chiamaci al numero: +39 08118096066 o scrivici via Whatsapp a +39 0815708489 - Lun - Ven 9:00 - 13:00/15:30 - 19:00 Sab 9:00 - 13:00. Contattaci qui o scrivici un email a: support@futurartshop.com O usa il servizio Chat sul sito Saremo lieti di aiutarti e rispondere alle tue domande!
Contact info
Via Acate 24, 80124, Napoli, Italy
- +3908118096066
- support@futurartshop.com
- futurartshop.com
3.6
Average
432 reviews
Hasn’t replied to negative reviews
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Neither answer to my mail nor by phone…
Neither answer to my mail nor by phone more than two weeks late and still no news... M'y kid hasn't received its gift for his birthday...
No way to cancel the order and ton get a refund online... No tracking number it really look like a scam but how did they receive these trust pilot reviews!!!!
And now they ask me to change my review even though i still have no news of my purchase... Otherwise they won't help me.
Bellow in the answer they mention à mistake due to the website which i rectify months ago....
2 October 2023
Unprompted review
Reply from FuturartShop
Hi, we checked your order and blocked the package because you entered ITALY as the country and French as the street and postcode. You can also find this information on the order confirmation received by email. We are sorry that your son did not receive the package for your birthday. We ask you to review your offensive and incorrect review, then proceed with the refund, and choose between a new order with the correct address
Good day
2nd handed item? Lots of shopping receiptd were found.
I got the Seven backpack with rusty accessory and without the original packing plactic bag. And I found plenty of receipt from the hidden pocket inside the backpack. I wonder is it a brand new item. The customer service replied that there would be paper for filling up the space for showing it looks better. It's rediculous. They are receipt from others like during a vacation. Airticket, hotel receipt, sight seeing ticket, shopping receipt etc.
28 September 2022
Unprompted review
Trustworthy
Trustworthy, highly recommend. Have been looking for this doll for a long time💕
23 August 2022
Loved everything!
15 June 2022
Very happy
Very happy with service, ordered an item from Ireland as I couldn't get it in my own country or close by, arrived a bit late but at Christmas time everything is a little late.
25 December 2021
Unbelievably bad customer service
Unbelievably bad customer service. I had to pay a customs fee of 380€ for the item I purchased, even though the company had promised free shipping. The item also did not come in time, but several weeks late. I would not recommend this shop to anyone.
20 December 2021
Unprompted review
Reply from FuturartShop
Dear customer, we are sorry for the delay of your product but your local customs has blocked the product it was not our fault. We had promised free shipping not free customs fee because in our contract that you agreed, it says "In all cases where the Customer chooses to deliver the Bene at Foreign Countries, he accepts from now on that he will be responsible for any costs of going to Customs, which will be in his sole discretion. If these have not been quantified in the price, it will be the responsibility of the Customer to inquire, at his own expense, on the amount of duty to be paid in Customs". In addition we want to specify that the 200€ of refund that you had recived it was our nice gesture for you even if it wasn't required.
Awesome toy retailer! 5 stars!
This was the best experience! Top notch communication on tracking! My nephew is going to be very happy on Christmas! Thank you so much!
1 December 2021
VERY SATISFIED I WILL ORDER AGAIN
THE PROCEDURE WAS EASY AND THE TIMETABLE WAS ACCORDING TO PLAN WHICH IS VERY IMPORTANT
11 November 2021
live in the US and got great fast…
live in the US and got great fast shipping & I would buy from this site again!
9 November 2021
Description of order is very…
Description of order is very misleading. Only received 1 item when the description said 2!
9 November 2021
Thank the service was great got tge…
Thank the service was great got tge order when it said it was supposed to come. I will be ordering frome this company again.
13 October 2021
Ordered a product
Ordered a product, came in in time, but came in defective, after filling a ticket haven't got a response in two weeks
29 September 2021
My daughter is so happy
I'm so happy with all the things I ordered. My daughter has an obsession for cry babies she was really happy with the ones she got. I will order more soon 😊
13 September 2021
My little girl loved her toy
My little girl loved her toy! Shipping was pretty fast and lots of communication. Very satisfied!
23 August 2021
Amazing stuff
27 July 2021
exceptional service
exceptional service, fast and on time delivery, great condition delivery
7 June 2021
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