Incredibly dissapointed with my experience with this company. Especially because I used them before and had a great experience. The work was initially so bad I thought it was a joke. I underst... See more
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same as previous review paid for item sent emails and messages with no answer
Paid for my copies, it's been a month and haven't received them. Sent emails no reply. Anxious customer wanting photo of my parents. There is no phone number to contact them. Please just want what I... See more
Thank you Lewis for the tremendous job you did restoring a very old photo of my next door neighbour Marie who recently passed away. Her husband was absolutely thrilled with what you were able to ac... See more
Company replied
Company details
Information provided by various external sources
Futura Photo provides old or damaged photo restoration and colourisation services. Quick, professional and personalised team. Get a free quote within 24h.
Contact info
59 Wilcox Street, 3072, Preston, Australia
- hello@futuraphoto.com
- futuraphoto.com
1.9
Poor
62 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly dissapointed
Incredibly dissapointed with my experience with this company. Especially because I used them before and had a great experience.
The work was initially so bad I thought it was a joke. I understand the initial quality probably meant restoration wasnt possible but they should have communicated this.
After some very very slow back and forth I finally got a refund for one of the pictures. (Not the other)
Worst of all the company completely ghosted me. If they'd been honest at the start I could have gone with another company but they messed me around for 2 months.
24 October 2025
Unprompted review
goods not received no contact number
same as previous review paid for item sent emails and messages with no answer
26 November 2025
Unprompted review
Outstanding Service
Outstanding Service. Perfectly restore my old photos.
17 December 2024
Unprompted review
Paid for my copies
Paid for my copies, it's been a month and haven't received them. Sent emails no reply. Anxious customer wanting photo of my parents. There is no phone number to contact them. Please just want what I paid for.😔
18 January 2024
Unprompted review
Honest and anxious to please.
Was very happy with the work performed and the length they went to with to adjust anything to bring it up to my satisfaction, if that was necessary. Have already repeated work wsith them.
5 November 2023
Reply from Futura Photo
Thank you for your kind words! We will continue to do our best to ensure our customer is happy with their photos!
We had only one blurry photograph of my…
We had only one blurry photograph of my father-in-law who passed away years ago.
Futura Photo are the best others turned me away they couldn’t restore the photo.
Thank you so so much Lewis you have brought back memories for my partner and a clear photo for my baby son who will know what his grandfather looked like.
20 September 2023
Unprompted review
Reply from Futura Photo
Hi Ina,
Thank you so much for your kind words and 5-star review!
I am thrilled that we were able to restore the photo and help you and your family cherish those precious memories.
Thank you for your trust in us, and we look forward to helping you with any future project.
Regards,
Lewis
Mission accomplished (well in part at least)
I needed advice about getting a publication quality enhancement of a friend's photo and threw in a couple of our own pictures to see what could be done with them.
I chose Futura Photo primarily because of their location as I would have to physically take the friend's emotionally valuable photo album to Futura.
Lewis and Marco were very helpful and prompt in their communication with me
As it turned out the scan done on the friend's photo was no better than the existing one so that job and one of our photo jobs did not proceed for that reason. However the scans for these photos were done free of charge and they could be used at another time.
BUT FOR THE JOB THAT DID PROCEED WE WERE VERY HAPPY WITH BOTH THE TECHNICAL RESULTS ACHIEVED AND THE QUALITY OF CUSTOMER SERVICE THAT WE RECEIVED.
Price.was a bit higher than some other restoration specialists but in our opinion was worth it for what we got and how we were treated. .
11 March 2022
Reply from Futura Photo
Hello Robert,
Thank you for sharing your experience with us. We are glad you are very happy with the result and appreciated our customer service.
You mention the two photos that we scanned for you free of charge and which you felt did not need to be restored. Kindly let me inform you that if you had proceeded to have them processed, you would have had much enhanced photographs that you would have been able to frame satisfactorily.
We remain at your disposal for any future projects you may have.
Yours sincerely,
Lewis
Very happy with the service we got and…
Very happy with the service we got and also the end product was very good.photo were delivered in the time frame we were given with the quote. Thank you so much
5 February 2022
Reply from Futura Photo
Hi Robert, thank you for your positive feedback on our service and results. We greatly appreciate you taking the time to share your experience with us.
Regards,
Lewis
Thank you Lewis for the tremendous job…
Thank you Lewis for the tremendous job you did restoring a very old photo of my next door neighbour Marie who recently passed away. Her husband was absolutely thrilled with what you were able to achieve.
Your website and promptness was first class.
I have not hesitation recommending Futura Photo to anyone. Thanks again. Margaret Fewings
2 October 2021
Unprompted review
Reply from Futura Photo
Hi Margaret, we are thrilled to read your excellent feedback and what we have achieved with our work.
Thank you so much for taking the time to do so.
We look forward to hearing from you soon.
Lewis
Futura provided excellent service in…
Futura provided excellent service in restoring an old photo for me;prompt,helpful, friendly service and I was delighted with the final product.
3 August 2021
Reply from Futura Photo
Hi Janice,
Thank you for your 5 star rating and for sharing your feedback. We are glad you liked our service and the restored photo.
We look forward to assisting you in the future.
Regards,
Lewis
Still happy.
Once again, very happy with the restoration of my photos. One photo was over 100 years old and Lewis has done an amazing job with this one.
Best in the business.
18 July 2021
Unprompted review
Reply from Futura Photo
Hi Diane,
Thank you for your continued support and for leaving your review here. We are glad you liked the result!
Regards,
Lewis
Very happy with the results
21 June 2021
Reply from Futura Photo
Hi Leang, thanks heaps for your 5-star review! We look forward to helping you again.
Cheers,
Lewis
Excellent Job
A damaged photo originally developed more than 55 years back, recreated perfectly, as if shot recently - unbelievable.
14 June 2021
Reply from Futura Photo
Hi PM, thank you for your 5 star rating and for taking the time to share your feedback. We hope we can be of help to you in the future.
Best regards,
Lewis
Reply from Futura Photo
Hi Jack, thank you for making time to share your experience and the 5-star review.
Cheers,
Lewis
So very pleased with the work done
So very pleased with the work done by Lewis I would not hesitate to recommend this site very quick and very easy to deal with Thank you Lewis received the photos today two days from placing my order, very happy
Sheryl
19 February 2021
Reply from Futura Photo
Hi Sheryl, thank you for your 5 star rating and for sharing your experience. We hope you and your family will treasure the photos as much as your father did!
We look forward to helping you at some other time.
Best,
Lewis
Highly recommended
Lewis was great, restored an old scratched and quite blurry photo to pristine condition. I would highly recommend this business.
30 January 2021
Reply from Futura Photo
Hi Melinda, thank you for your kind words, much appreciated! We are glad you liked the restored photo.
Cheers,
Lewis
Super quick service and so happy with…
Super quick service and so happy with the result. 10/10!
11 January 2021
Reply from Futura Photo
Hi Mojo Active team, thank you for your five-star rating and nice review.
Best,
Lewis
The team at Future Photo were super…
The team at Future Photo were super quick in replying to my emails. They delivered the photo on time as promised and they went above and beyond with the quality and outcome of the picture.
8 January 2021
Reply from Futura Photo
Hi Nic, thanks for taking the time to leave a great review of your experience with us. You have summarised what we strive for every day.
Cheers,
Lewis
The process was effortless as explained…
The process was effortless as explained and the results were amazing making my mum ecstatic about pictures of her and dad renewed.
3 January 2021
Reply from Futura Photo
Hi Nadia, thank you for your 5 star rating and for sharing your experience with Futuraphoto.com We are so glad when we hear how excited the family members are when they see their pictures brought back to life!
Best regards,
Lewis
Fantastic photo restoration
I’m really happy with my restored photo. It’s great quality and even has some missing details added in. Highly recommended.
21 December 2020
Reply from Futura Photo
Hi Sheridan, thanks for making time to share this review and for the five star rating. We are glad we were able to deliver a final product with all the features you wanted.
Cheers,
Lewis
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