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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that ordered products often arrive securely well-packaged, matching expectations and functioning well for various everyday household needs. People also appreciate helpful customer service interactions when seeking assistance with order adjustments or navigating prompt refund processes. However, some reviewers were not happy with items being incorrectly sized or simply too large for standard bathroom sink drains. Shoppers additionally noted that standard delivery times can frequently take several weeks because packages are shipped from overseas locations. Certain individuals also experienced unexpected issues regarding product ingredients or overall quality compared to online advertisements.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many consumers expressed disappointment,... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences regarding shipping times and... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise well-made items... See more

Refund

People report ambiguous experiences with refund, showing stark contrasts in customer satisfaction. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The purchasing process was fine, but I was not happy at all with the product. First, it did not have a money clip and one of the pictures on your ad showed a money clip. Second, my credit cards will n... See more

Rated 3 out of 5 stars

Very pleased with the constant notification of tracking my purchased items.. The items arrived as predicted... well made products-easy to use. HOWEVER as my house was built in 1982, the items , unf... See more

Rated 4 out of 5 stars

I purchased a collapsable seat on futumall as a gift for my brother who is some what disabled. But i tried it myself and found the seat is too low and difficult to stand. But i can see it really usef... See more

Rated 4 out of 5 stars

Item purchased for cat entertainment and will probably work but have to figure out how to fill the water and air first. Item made in China so shipping longer than usual.


Company details


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3.0

Average

TrustScore 3 out of 5

145 reviews

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No history of asking for reviews

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3.0

All reviews

(145)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Customer Service

Although there were issues with shipping my order and I never received it, Durian (the rep who replied to my email about the delivery issue) did all he could to make the situation better. He made a request to issue a refund for my purchase. He took an unpleasant situation and created a positive outcome by providing excellent customer service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

While the product received was is perfect order, unfortunately, it did not fit my sink drains. When I reached out to Futumall to request a refund, Julia responded quickly and efficiently, setting the refund in motion. Within a few days, the refund showed in my account. Great customer service!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Julia

Julia, on your support team, made this transaction very easy and swiftly done . I gave her 5 stars!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service from charles

Charles responded to my email with a resolution to my problem in a timely manner. Charles was very professional and understood the situation. He also explained the process for the resolution. This is what creates loyalty to your company and makes me do business with you again I also will make sure I tell every one I know to buy your products because of your outstanding customer service. Thank you for understanding from a customers standpoint.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the seller…..

Purchased this product from an online add one of my regular podcasts. Once it arrived I found that the sink I wanted it for was not a normal dimension, and the product was too large to fit. I asked if there was a smaller insert that I could exchange it for but it only came in the one size. The representative readily offered a refund.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

I have tried to return these drain strainers as they do not fit my drains. 2 emails no response. A total rip off.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

I've been trying to you to send me my…

I've been trying to you to send me my order. I never received my order. It's been over a month. I'm tired of waiting. I'm also going you to the federal trade commission. Also I will call every scam site there is and let everyone know of the scam you are pulling on me. It's only a $20.00 item but it makes a difference to me. If anything you would think that you could at least answer my texts.My experience with you has been a nightmare.

4 June 2026
Unprompted review

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