Futonland Reviews 4,314

Fantastic service and super fast delivery. Futonland exceeded my expectations — highly recommend!

The sales team was quick to communicate regarding my order, and assembly was efficient.

Very informative WEB site, excellent and courteous service, punctual scheduling, and a high quality product.

Always kept me informed of the progress of the order. Installation was professionally done.

Ordered the platform bed with 6 drawers online, never having seen the actual product in person. There were a couple shipping delays but communication was good. The bed arrived, unassembled as requested, and it was better than we expected. It was embarrassingly easy to put together (2 screws) and it is solid wood. The quality is impressive.

Great service delivered today 2 friendly men on time rang to tell me they were on the way

I was excited about their natural futon-like mattresses, and ordered a very affordable mostly cotton/a little wool mattress- similar to ones I've had before. I thought I'd gotten a good deal. But after a week, it had huge bumpy lumps in it. We flipped it, but the same thing happened. Unsleepable. Useless purchase.

The company's customer service was really caring when I first placed the order, like they called before confirming my order.
But when I told them my issue, they said their company warranty, and the mattress maker's warranty, may or may not cover it. They said it was my fault for buying a cheap mattress. This turned in to over a month of emails and phone calls, me sending photos of the lumpy mattress, then sending more photos... I was constantly told, 'okay wait and see,' 'okay we'll get back to you.' And months later after I asked for updates multiple times, the answer was 'sorry no, but you can get 10% off a new mattress from us.'

I had a great experience working with everyone at Futonland, the order review team explained everything in an easy to understand way, and the delivery guy was courteous and quickly assembled the futon in less than an hour…the price for white glove delivery is worth it.

Very responsive, courteous, and timely

The delivery took way too long in my opinion, but overall I am pleased with the quality and the setup.

The entire order. From cardle-to-grave. The customer service provided by Lelvin, the delvery, the assembly including the video provide on your website from the manufacturer.

Great customer support, the bed arrived on time, and it is easy to assemble.

Dont buy this trash.. quality is horrible. Fake wood will come off. Will not be mahogany for long.. its also flimsy . This only good for temporary situation. Around 1 month. After that you will need to buy new one.. you think there's a warranty. Nope... they will do nothing for you. Your on your own. Honestly best to buy cheaper solution in ikea. Same low end furniture there.

Excellent customer service. All my questions were answered in timely manner. They went out of their way to give me pictures and matching suggestions.

Super fast service with a personal call to confirm selection and address. Product arrived in half the expected time. Really comfy too!

Thank you, we received the chairs during the time scheduled. i ordered 4 chairs and 2 are slightly different color than the other 2 but similar. Once of the chairs was missing one screw and one chair rocks slightly, otherwise everything was great.

Great experience! Friendly customer service and they contacted me several times to keep me informed about the order and delivery status. Great company!

Awesome - simple - no complications

We placed our order back in November 2025 but because our item was on back order we didn't receive it until February 2026. That being said, Futonland kept us in the loop with updates and phone calls to reassure that that haven't forgotten about us. The best customer service ever. We love our new arch lamp.