I bought a tower fan from Fust. The pricing was quite competitive, compared to other sellers. The delivery was super fast without additional charges, arrived home the very next day. The fan works well... See more
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See what reviewers are saying
I ordered a fan online with indicated delivery time within a week. Waited for three weeks without any success. Contacted the store par email to check the current status. No response. Then contacted th... See more
I ordered a portable air conditioner from Fust's online shop. My order was confirmed, and payment was taken immediately. After several days, I was informed that the delivery would be delayed. A fe... See more
Excellent service at Fust Chavannes-de-Bogis. Our washing machine broke down and Andy Carpaye helped us quickly choose a new one. He was very helpful, professional, and even helped us take it to the c... See more
Company replied
Company details
Contact info
Industrie Haslen 3, 9245, Oberbüren, Switzerland
- +41 71 955 50 50
- info@fust.ch
- fust.ch
3.3
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product as in description
Product as in description. Delivery time took 5 days longer.
11 February 2023
Unprompted review
Reply from Fust
Dear Client
Thank you for taking the time to provide feedback and a positive review.
We are very pleased with your satisfaction and hope you enjoy your product.
Kind regards
Your Fust Team
Fust ruins the good name of Miele
In June 22 I bought a Miele washer. Installed and set by Fust. It was working. But the plates were not clean enough and the washer itself remained dirty. I thought it is because of me. So I bought Miele Cleaner. Different salt. Nothing helped. The Washer looked more and more as if a baby puked into it. Finally I contacted Fust and forced that Miele engineer comes to see what's wrong. The problem was that the Washer was not properly set. At this time the door inside was eroded and thus looking dirty. Thereafter I had my "pleasure" to discuss with Fust Customer Service. As the machine ist still under guarantee I required either a total exchange for a new one. Of course a Supporter wanted to put blame on me! This discussion was not a nice experience. Finally it was me who suggested to exchange the door only. The Supporter wanted to call me next day. Until today no call, no email, nothing. My today's telcon with Fust drove me nuts. The lady on the phone was not able to find me in their Customers Data Base. She needed data such as PO number and many other things. No chance to find me by name and address. Finally we stopped. No solution, bad mood.
It ist astonishing, that such a good company as Miele works with Fust (customer's rating of F. falling!).
@Fust: do not send your standard reply that one can see after each customer's complaint.
This Company is not able to improve!
29 January 2023
Unprompted review
Reply from Fust
Dear Client
We are very sorry to learn that you are not satisfied with our service. We sincerely apologize for the inconvenience caused.
In order to process your request as quickly as possible and find a solution together with you, the responsible department will contact you directly shortly.
We thank you for your patience.
Kind regards
Your Fust Team
Great product
Fast delievery! Good product. It can make very fluffy milk foam. Reasonable price.
11 January 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
quick delivery & great experience
Extremely quick delivery and competitive price. All according to the description.
13 January 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Great experience
Great experience. I bought a new TV online with a discount price and went to the store to pick it up.
The sellers were friendly and helpful.
1 January 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Excellent Customer Service
Fantastic customer service from our local Fust in Losone. Thank you!
30 December 2022
Unprompted review
Reply from Fust
Dear customer
Thank you for your positive review.
We are happy to know that you are satisfied with the processing of your order.
Kind regards
Your Fust-Team
Good service even during Christmas
Even at Christmas time, fast delivery, very good updates via email and delivery date as foreseen.
Would use it again.
22 December 2022
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Ordered a Frame for my Samsung Tv
Ordered a Frame for my Samsung Tv. Unfortunately the pieces are not compatible with our particular Tv model and the parcel can't be returned. 129.- CHF in the bin.
28 December 2022
Reply from Fust
Dear Client
We are very sorry to learn that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
Kind regards
Your Fust Team
Ease of ordering online via video chat
Ease of ordering online via video chat. Rapid next day delivery. Good info. on expected delivery date by Swiss Post. Excellent service.
22 December 2022
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive evaluation.
We look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
The most terrible service I have ever…
The most terrible service I have ever witnessed!!!!! They did not deliver my package. They do not accept liability and say I need to contact police. For what? To report criminals like yourself? Fust is the worst company that ever existed.
They take your money and do not deliver the package. Moreover, they are rude, never apologized for their mess and still refuse to reimburse me.
22 December 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with our service. We sincerely apologise for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further improve our customer service. Thank you very much for your honest opinion.
Kind regards
Your Fust team
I ordered a present for a house warming…
I ordered a present for a house warming party at your shop. As it was announced on the website, it was supposed to arrive between 7th and 9th of December. But the package arrived only the next week, 13th of December. It was quite embarassing because I had to go to a party 10th of December without a present.
4 December 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with our service. We apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you have come to expect from Fust. We very much appreciate your constructive feedback and use it to further improve our customer service. Thank you for your honest opinion.
Kind regards
Your Fust Team
Easy to use website
Easy to use website. Quick delivery. Great products.
14 December 2022
Unprompted review
Reply from Fust
Dear Client
Thank you for taking the time to provide feedback and a positive review.
We are very pleased with your satisfaction and hope you enjoy your product.
Kind regards
Your Fust Team
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Could have have got it earlier and cheaper on-line
+ Got Superpoints
+ Didn't have to drive as far as to Digitec
- The one unit in stock was a display unit (was warned online that this might be the case)
- Had to wait a couple of days to pick up
- 100 CHF more expensive
30 November 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to learn that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
Kind regards
Your Fust Team
As unreliable as it gets
As unreliable as it gets! I bought two iPhones at the end of October, including a request to be patient as the phones would be delivered in 4-6 weeks.
After missing two consecutive delivery dates mentioned by the business' operations team themselves, I just received another message flagging an even further delay.
Stay away from them and go for any other shop. Plenty of similar opportunities in Switzerland and it cannot go as bad!
9 December 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
In order for us to find a satisfactory solution to your concern together with you, a competent person from our sales department will contact you directly as soon as possible.
We thank you for your patience.
Kind regards
Your Fust-Team
Unusable photo camera, no answer on my email
I ordered a photo camera Sony a7 IV. The product is not usable. It arrived with something moving inside it and when I opened the cap the sensor is actually moving inside. I wrote to them and got no answer. This is my first time buying something from Fust and for sure i will not buy anything else never again.
6 December 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
In order for us to find a satisfactory solution to your concern together with you, a competent person from our sales department will contact you directly as soon as possible.
We thank you for your patience.
Kind regards
Your Fust-Team
Not really organized for delivery…
Not really organized for delivery conditions. We went to Aarau 3 times for this small product pick up.
Anyway we had also the same issue some months ago.
I think I should not buy online from FUST anymore.
8 December 2022
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with our service. We apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you have come to expect from Fust. We very much appreciate your constructive feedback and use it to further improve our customer service. Thank you for your honest opinion.
Best regards
Your Fust team
Demonstration Item sold
It was not mentioned in the advertisement that the Bose Base Module 700 is a demonstration piece and would be delivered without its original packaging.
27 November 2022
Unprompted review
Reply from Fust
Dear Mr.
We are sorry that you had a negative experience with us. The incident you described is indeed not the kind of service you have the right to expect from a customer-oriented company like Fust.
We are always interested in improving our service and quality. We have forwarded your request to the responsible department. They will process your request and contact you as soon as possible.
Thank you very much for your patience.
Kind regards
Your Fust-Team
DO not use them
A month of waiting our order of washing machine - three times delivery got cancelled. Endless phonecalls, poor service and zero apologies. Never again.
29 November 2022
Unprompted review
Reply from Fust
Dear Mrs Rollinger
We are very sorry to learn that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
Kind regards
Your Fust Team
Really bad customer service
Really bad customer service. I ordered a small oven the 23rd of October 2022 and paid it with debit card. Online was written: "in 4 to 7 workdays delivered".
I waited until the 9th of November and my order was always "in processing". So, nothing was delivered. That day I called and I was given another number to call. I tried it, but the lines were always busy.
Then I tried the chat, but the seller told me that he couldn't see the order details. Apparently, they are only to advise you before you buy something.
So, I used the contact from from the website. I only got the auto reply, but no answer from a human. So, I called again the 15th of November and they told me that they will contact the supplier.
I waited until the 21st of November and called one more time. I was told again that they contacted the supplier, but didn't get any answer.
Ok, I decided to wait until the 25th of November. I called back and the answer was the same: they contacted the supplier, but didn't get any answer. So, I canceled my order: 2018363730. Finally they told me that I will have to wait for the refund :-(
I really find this a lack of respect with the client. Why don't you have any alert system that tells you when an order is taking too long. It seems that at your company nobody cares if the customer has to wait. You also don't care about contacting the supplier and having an answer.
I will really thing twice before buying something from you again.
Update: 26.11.2022
I got an email from Trustpilot telling me that Fust required more information: Full name, phone, and reference; I was told that if this wasn't done, the review were going to be deleted. The order number was already in the initial review, so Fust can already check this. I don't find this a good tactic to make negative reviews to get deleted.
I also find the reply from Fust (see above), a ridiculous answer. I know that international deliveries can be delayed, this is not the question here. The thing is that they never inform the customer about this, so, you always have to call and ask what's going on; otherwise you will have wait indefinitely
23 October 2022
Unprompted review
Reply from Fust
Dear Mr.
We are sorry that you had a negative experience with us.
The incident you have described is indeed not in line with the service you are entitled to expect from a customer-oriented company such as Fust.
A change of date communicated by our supplier at short notice is responsible for the delayed delivery of your article.
It is always in our interest to keep waiting times as short as possible. In isolated cases, delivery bottlenecks and interruptions in international production operations can make it difficult to meet delivery deadlines.
Kind regards
Your Fust-Team
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