Fusion Dentistry Reviews 

209
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and caring approach, making them feel at ease throughout their treatment. The service is frequently described as stellar and exemplary, with many appreciating the detailed explanations and personalized care received. Reviewers are thrilled with the product, highlighting the natural look and feel of their new teeth, which has significantly improved their confidence and quality of life. The user experience is consistently positive, with many noting the painless procedures and smooth journey from initial consultation to final results. However, some people were dissatisfied with the final implants, experiencing issues such as poor fit, lisping, and spitting, which negatively impacted their confidence and ability to perform their job.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising the team's professionalism, kindness,... See more

Service

Consumers find service to be positive, with many reviewers expressing immense satisfaction and praise for the... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight over their... See more

User experience

People report positive experiences with the overall user experience, often describing it as smooth, amazing,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight with their new, natural-looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My life was on hold until I found Fusion. Following an accident where I lost 5 front teeth, I could not eat properly, speak properly and was too distressed to socialise or even go shopping. Fusion gav... See more

Company replied

Rated 5 out of 5 stars

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non regis... See more

Rated 5 out of 5 stars

I have just completed the treatment for full dental implants and am very pleased with the result. The initial examination and verdict by Mike Fuse came as something of a shock, but he was proved r... See more

Rated 5 out of 5 stars

My wife has had phobia about dentists since when she was a child having had very bad experiences of dentisrty at the time, gas etc.... She needed to have a the few teeth she had left removed & full im... See more


Company details

  1. Dentist

Written by the company

Life changing dentistry from an award winning team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fusions whole team made me feel safe…

Fusions whole team made me feel safe and comfortable at every stage, from the initial first appointment I was given a clear plan and everything went smooth.

They are a fabulous team and I now have a beautiful set of teeth which feel and look natural.

19 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Andrew,

Thank you for your fantastic review.

We're so pleased you felt safe and comfortable throughout every stage of your treatment. Helping patients feel relaxed and fully informed is just as important to us as achieving an excellent clinical outcome.

We're delighted you're enjoying your new smile and appreciate your kind words.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

The best experience you'll have 😀

Fusion is a family of all sorts of people that have come together to make a remarkable dentistry practice. The journey of getting implants can be a long one (in my case 6+ months) but when I arrive everytime at Fusion after a long journey to get there it is always a feeling of togetherness and a journey of taking someone from whatever situation they are in to a transformation in the mouth. I have hardly after top teeth remaining when I arrived at Fusion and although the implant procedure feels scary it is incredibly smooth and really a fraction of the overall journey, which involves different checkups, and temporary teeth all the way to choosing a permanent set of teeth to the way that suits you. What will stand out the most for me is a building in the middle of cardiff that could be anything, but inside is a team transforming lives and incredibly specialised and talented at what they do!

1 April 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Neil,

Thank you so much for taking the time to leave such an amazing review.

Your description of the journey really captures what we aim to provide every patient—support, reassurance and care from beginning to end. We're delighted that you felt part of the Fusion family throughout your treatment and that you're so pleased with your final result.

Thank you for trusting us with your smile. It has been a pleasure to be part of your journey.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Fusion always goes above and beyond…

Fusion always goes above and beyond patient care, had my first hygiene appointment here as I joined their dental plan, and it’s the first ever time it didn’t hurt! Totally amazing experience thank you Jamie!
Can’t recommend this Cardiff team enough👏👏👏

20 February 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Amanda,

Thank you for your wonderful review.

We're delighted you enjoyed your first hygiene appointment with Jamie and that it was such a positive experience. We'll be sure to pass your lovely comments on to him—he'll be thrilled to hear them.

Thank you for your recommendation, and we look forward to seeing you again soon.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Always made to feel welcome and secure

Always made to feel welcome and secure. Friendly professional staff who care .

13 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Neil,

Thank you for your lovely review.

It's wonderful to hear that you've consistently felt welcomed, cared for and supported by our team. Creating an environment where patients feel comfortable is something we're incredibly proud of.

We look forward to seeing you again soon.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Good experience overall

Good experience overall, starting from the treat the customers to the way the procedures are done.

19 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi David,

Thank you for taking the time to leave us a review.

We're delighted you had a positive experience and appreciated both the care you received and the way your treatment was carried out.

Thank you for choosing Fusion Dentistry.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Very professional but still give you a…

Very professional but still give you a relaxed and cared for experience explaining your treatment step by step in an easy way to understand

19 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Nicholas,

Thank you for your kind review.

We're delighted you found our team both professional and approachable. Taking the time to explain treatment clearly is an important part of helping our patients feel confident and at ease throughout their journey.

We look forward to welcoming you back soon.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Anton/implants

Extremely satisfied with a fantastic- Lower full arch - All on four dental implant procedure. 5 star attention to detail care and quality service. Reasurring from start to finish, from admin / finance options to sedation and operation day stress! And making you feel at ease.

17 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Antonie,

Thank you for your fantastic review.

We're delighted you're so pleased with your treatment and that every stage—from discussing finance options through to sedation and your implant procedure—helped you feel reassured and supported.

Thank you for trusting us with your care, and we wish you many years of confident smiles ahead.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

From the first telephone call / enquiry…

From the first telephone call / enquiry to my first assessment / appointment I can honestly say that I was put at ease straight away. I knew that due to medical issues my teeth were in a bad way, I was not judged or told off just welcomed and given great advice. We sorted out a treatment plan on a time scale to suit me and I started my journey last September. I have been looked after, cared for by the whole team. I am now able to smile with the confidence that I had been lacking for years. Thank you Mike and all of the amazing team at Fusion x

17 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Katherine,

Thank you for your heartfelt review.

We're so pleased that from your very first phone call you felt welcomed, supported and never judged. Helping patients regain their confidence is one of the most rewarding parts of what we do, and we're delighted you've achieved the smile you hoped for.

We'll be sure to share your lovely comments with Mike and the whole team.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

Dental implant specialists

To think that going abroad to get the cheap dental work done for the perfect smile is not the case, I found out the hard way.
Lucky for me I found Fusion dentists in Cardiff, I had my consultation with them where they explained my teeth and options available to me. I decided to have the all on 4 method to both upper and lower jaws.
That was 26th September 2025, I am now writing this review on the 23rd March 2026 and can honestly say that I am over the moon with the work they have done to give me my smile back.
I would whole heartedly recommend anyone to come here and see Mike for any dental work they need.
The work they do is fantastic and affordable.
Thank you Fusion Team

23 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Tim,

Thank you so much for sharing your experience.

We're delighted we were able to help you following your previous treatment and that you're so pleased with the outcome of your implant journey. Thank you for trusting our team to restore your smile and for recommending us to others.

We really appreciate your kind words and look forward to seeing you for your ongoing maintenance appointments.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

My experience was ✔️

13 March 2026
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Lindsay,

Thank you for taking the time to leave us a review.

We're delighted you had a positive experience with us and really appreciate your feedback. Thank you for choosing Fusion Dentistry—we look forward to welcoming you back again soon.

Warm wishes,

Rachel & the Fusion Dentistry Team

Rated 5 out of 5 stars

From the very 1st appointment I felt…my smile journey

From the very 1st appointment I felt very at ease and listened to I'm not frightened of the dentist it's where I felt vulnerable but that was not the case at fusion my surgery was amazing not pain and conscious sedation is fantastic my healing went well following appointments leading up to my final bridges were brilliant and the end result blew me away this process has changed my life and that is not an exaggeration thank you fusion for giving me the smile I've longed for since the age of 13.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Fusion gave me an appointment within 2…

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non registered patient and really going above and beyond from Katy Hulse couldn't have been better. She was a superstar ambassador for this business and it was clear she loves her job. Well done!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I wish I had done it years ago …

I had my front teeth knocked out when I was very young, put back in at the roots but never quite were right. On that basis I have always lacked confidence at the dentist. I had caps on them in my mid 30’s and waited till I was 52 to approach any implant company. From the moment I visited Fusion I was completely at ease and everyone I came into contact with was an absolute pleasure to deal with. Having my trip arch done from start to finish has been an amazing experience, they couldn’t do enough to help me and have been incredibly kind and thoughtful all either way through. I had my final set out in today and I just cannot believe it, they look more real than my original teeth. Anyone out there putting this off due to fear or worry, my advice would be go to see Fusion and experience what I did. There won’t be many people more afraid of the dentist than me when I went and now I wish I had done it years ago.

18 February 2026
Unprompted review
Rated 4 out of 5 stars

A top-tier experience in dental care

A top-tier experience in dental care! From the moment you step into the reception until your treatment is done, the service is exceptional. The team at Fusion truly listens, a refreshing change after decades of complex dental concerns. My heartfelt gratitude to everyone at Fusion.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I have known and dealt with Mike and…

I have known and dealt with Mike and Guy at fusion for many years .recently I had a full upper arch restoration. the whole team are the kindest most professional people I have ever dealt with if you need this kind of work done look no further in my opinion simply the best there is .thank you all its life changing

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience. Highly recommended!

From start to finish the whole experience was amazing; not the sort of statement you usually associate with the dentist. The interaction was very professional, with comprehensive assessments and clear options given with regards treatment. They did exactly what I wanted with no hard sell and the results were great. Then there’s the staff, from dentist to receptionist, I’ve never been treated so well. Would I recommend; 100% Yes!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Fusion changed my life

My journey started on 04 March when I made a call to Fusion.
To say I was terrified was an understatement, but Jillian the treatment coordinator who took my call was amazing. It was her warmth, compassion and professionalism that got me to take the first step.
She pulled out all stops and arranged an appointment for 06 March.
I had the initial assessment conducted by Mike Fuse the Practice Principle who was also amazing.
By the time I left I was booked for full implants on 20 March.
The procedure was conducted by Guy McLellan the Principal Implant Surgeon supported by his incredible team, sadly way to many for me to name individually.
I had my final treatment appointment on 16 Oct.
To put it in simple terms, Fusion has totally changed my life, in fact they have given me my life back.
I have a lovely smile, I eat what I want and my confidence is off the scale.
Every staff member of Fusion are simply unbelievably amazing.
If you are worried, terrified and don’t feel you are brave enough to take the first step…….my strong advice is - ring FUSION, they can change your life.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Dental treatment

OMG what can I say ……. If you have problems with your teeth or missing teeth Fusion is where you need to go. The service I personally received was exemplary. A huge thank you to Mike, Guy and the staff for their patience and support. I was overwhelmed and delighted with the final result. I now have a dazzling smile, lovely teeth and can eat whatever I want. Pay them a visit, you won’t be disappointed.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, wonderful, wonderful! Being a patient at Fusion has been life changing , literally! Excellent outcome and all staff are beautiful people . Feels like a family x

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Mrs Christine Evans

My experience with fusion was staff and especially DrGuy McLellan my implant surgeon and Mr Mike Fuse very professional in all areas.
Also made me feel very relax along with being kind and caring.
My treatment was over a period of months and the results were excellent.
I would recommend fusion due to my experience being superb.

20 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look