Had an engineer come by to install a new gas metre as the old one was 20 years old Scheduling via the Fuse app was very easy. The engineer, Christos, did a phenomenal job. Super friendly, very efficie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a glitch on the diary booking system within the app that wouldn't allow me to select a date and pay the deposit for a charger installation. I sent a message to Fuse and Dhruv promptly called... See more
Had my smart gas meter installed by Christos I at Fuse. Communication was brilliant from the off, letting me know when he was nearby. Upon arrival Christos was super friendly, professional and quick t... See more
I was most impressed with their triage AI. Plugs was able to respond in 1 minute for a relatively complex issue and within 5 minutes for a much more complex one. It’s the speed of the response that a... See more
Company replied
Company details
- Green Energy Supplier
- Electric Utility Company
- Energy Supplier
- Solar Energy Company
- Solar Photovoltaic Power Plant
Written by the company
Save with the cheapest electricity tariff amongst legacy suppliers in the UK. See your daily electricity bill, real-time electricity consumption of your home, and where you get your renewable energy from. And more!
Contact info
One Canada Square, E14 5AB, london, United Kingdom
- support@fuseenergy.com
- fuseenergy.com
4.7
Excellent
5K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Communication and Technical Clarity
Excellent communication from Ashvin at Fuse. He provided a highly detailed quote for a solar installation including a comprehensive and transparent breakdown of both the costs and projected energy savings. Ashvin was very responsive taking the time to answer all my questions thoroughly and promptly. Thank you
29 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much for your thoughtful feedback, Valerie!
It’s great to hear Ashvin provided clear, detailed information and took the time to walk you through everything — transparency and good communication really matter, especially with solar installation and the transparent breakdown of the costs! We’ll be sure to pass this on to him :).
Thanks so much Rob for a great job
Thanks so much Rob for a great job. 1st time success at changing our 3 phase meter which British Gas failed to do on several attempts.
29 April 2026
Unprompted review
Reply from Fuse Energy
Love hearing this, Cathy!
Huge credit to Rob, especially after all the previous hassle. That’s exactly the kind of smooth, no-fuss experience we aim to deliver!
Friendly and professional service
David was very friendly and professional. He got the job done quickly and with no hassle, and took the trouble to explain everything he was doing. Also answered all my questions very helpfully.
29 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great feedback, Chris!
Brilliant to hear David looked after everything and kept you in the loop while getting it sorted. Taking the time to explain things properly always makes a difference.
Really appreciate you sharing this!
I came with a big issue with my bill
I came with a big issue with my bill, i knew it must have been wrong but it was dealt quickly
29 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for sharing this, James!
Glad we could get that sorted quickly for you — billing issues are never fun, so it’s great to hear it was resolved without too much back and forth.
Appreciate you taking the time to leave a review!
Special mention to Jinan
Special mention to Jinan, she was amazing, friendly and very helpful.
29 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the shoutout, Chris!
So glad Jinan made such a good impression — friendly and helpful goes a long way. We’ll make sure she sees this :).
Reply from Fuse Energy
Thank you, Tom!
Great to hear Tim got everything wrapped up nice and quickly!
We appreciate your kind review!
Fuse uses AI that gives the wrong information
I thought I'd switch to Fuse for gas and electric, got the app, found the tariffs I wanted, all fixed price. I checked that the power I export to the grid was also fixed and got 'yes' as a reply so I started the switch.
I gave my bank details to set up the direct debit and was then informed when the payment would be taken.
So far so good, but before leaving I went back to check that everything was as it should be. It wasn't! The export tariff was now variable which I definitely did not want so I messaged back that I wanted to cancel the switch. I was told I couldn't do that because the switch was pending.
I finally got to speak to a human who told me that their AI was wrong and that all export tariffs were variable. As for cancelling the switch, AI was wrong again, it was unnecessary because it hadn't been set up yet.
The aggravation and stress caused was considerable, I had to inform my bank not to honour any direct debit to Fuse and had spent just over 2 hours from start to what I hope is the finish.
A few hours after posting this review I received a lengthy email from, what I believe was a human, who was polite, friendly and helpful in explaining the situation. I am now considering switching to Fuse. If I do switch I will post another review in a month or so.
28 April 2026
Unprompted review
Fuse have been so helpful in sorting…
Fuse have been so helpful in sorting out my smart meter problems, Oliver made sure my new in home display unit display started working so I could see my usage.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much, Tracy!
Really glad we could help get your smart meter sorted — and that Oliver got your in-home display up and running properly. Being able to see your usage makes all the difference.
Appreciate you taking the time to share this :).
Very helpful staff member who responded…
Very helpful staff member who responded very quickly and was very helpful
27 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the kind words, Anna!
Great to hear you got a quick response and the help you needed — we’ll always aim to keep things clear and easy.
Really appreciate you sharing this :).
Very quick response and very helpful
Very quick response and very helpful, especially thanks for Brandon patient
28 April 2026
Unprompted review
Reply from Fuse Energy
Nice one, Thomas — appreciate you sharing this!
Great to hear Brandon stuck with it and made sure everything was clear for you.
We will pass this onto him!
It is always easy to chat with agents…
It is always easy to chat with agents from Fuse for help. Francesca helped me to ask her supervisor for permission to refund my early termination fees if I return to Fuse in 3 months. I haven't returned to Fuse yet. Will find out. But it is great for her to do extra to help me.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for such a thoughtful review, Kit Ying!
It’s really good to hear our team has been easy to reach and helpful when you’ve needed it. Big shoutout to Francesca as well for going out of her way to explore that option for you — that kind of support is exactly what we aim for.
Hopefully everything lines up smoothly if you do decide to come back — we’ll be here when you’re ready!
Excellent Solar Installation
The entire team whom installed my solar (Tom - roofer, Cameron, Jayde and George - electricians) were spectacular throughout the multiday project. They were consistently keeping me up to date about their progress, their decision making regarding the install and any issues that arose. Genuinely top rate customer service and a fantastic installation.
21 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much for the amazing review!
Sounds like the whole team really delivered on this one — from Tom on the roofing side to Cameron, Jayde and George on the electrics. Keeping you updated throughout and talking you through decisions as they went is exactly how it should be, especially on a multi-day install like this.
Delighted to hear you’re happy with both the service and the end result — we’ll make sure the whole crew sees this :).
Having slight problems with closing…
Having slight problems with closing account with previous supplier, spoke with Gurbinder, who sorted it in no time.
Very helpful.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for sharing, Peter!
Closing things off with a previous supplier can be a bit of a headache, so it’s great to hear Gurbinder jumped in and got it sorted without dragging things out. Makes all the difference when someone just takes ownership and fixes it.
Appreciate you leaving the review!
Francis was very helpful.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the review, Mr Bolger!
Simple and to the point — love it. Glad Francis was able to help when you needed it!
Jordan was very responsive
Jordan was very responsive, reassuring & helpful when making a new account with Fuse Energy.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for sharing this, Kerry!
Great to hear Jordan was there when you needed it — getting set up is a big moment, so having someone responsive and reassuring makes all the difference. Glad it was a smooth start with Fuse!
Welcome and were delighted to have you!
I enquired about our current plan and…
I enquired about our current plan and got this straight away on the chat. Then asked about adding EV CHARGER and again all information provided very quickly with details on how to change to EV.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great feedback, Andrew!
Love how quickly you were able to get the info you needed — from your current plan to EV options. Having everything clear and ready to go makes those decisions a lot easier.
Exciting move with the EV charger too!
Excellent after sales support from…
Excellent after sales support from several of their on-line assistants. Both Jordan and Francesca have always been keeping me straight. Very fast response and clear helpful advice whenever I needed it.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great feedback, Paul!
Really good to hear the support didn’t stop after everything was set up — that’s just as important. Sounds like Jordan and Francesca have been on it, keeping things clear and getting back to you quickly whenever needed.
Appreciate you taking the time to share this :)!
Smart Meter fitted in quick time by Angelo
Smart meter fitted with no issues by Angelo who was a lovely man! He explained everything and finished the job with no problems, in quick time and respected my property.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the lovely review, Claire!
Great to hear Angelo took care of everything and made the whole visit a positive one — from explaining things clearly to being respectful while getting the job done. That kind of attention really matters.
Glad it all went smoothly - have a beautiful day!
Professional Friendly & very Helpful
The very professional manner with which my query was dealt with together with the helpfullness & patience of the agent made my contact with Fuse stress free.
Those allegedly big companies cpuld learn a thing or two from companies like Fuse. I would highly recommend Fuse!
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for such a great review, Inayet — this one means a lot!
Really glad to hear your experience felt smooth and well handled from start to finish. Professional, patient, and genuinely helpful support is exactly what we’re aiming for, so it’s great to see that come through.
And we’ll take that comparison to the “big companies” all day 😄 appreciate the recommendation and the trust. We're happy to have you!
Dhruv was very helpful in getting our…
Dhruv was very helpful in getting our home EV charging unit installation booked in, excellent service. Thank you!
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks a lot, Mrs Steel!
Exciting times getting your EV charger set up — glad Dhruv made the whole booking side feel easy and well organised. Always nice when things just fall into place like that.
Hope the install goes just as smoothly!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.