Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
We had received multiple bills from an energy supplier who was attempting to charge us whilst we had signed up with FusedBills. Dan M answered my call, and took the time to read through the case not... See more
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Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Positive experience all round
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving my issue. Sounded like a very upbeat character which also helped me feel the experience was a positive one. Thank you so much Chloe!
15 May 2026
Unprompted review
Reply from Fused
Hey Amber,
Thank you for taking the time to leave such a fantastic review for Chloe! It's great to hear they were able to help you with your query.
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
The fact that all my bills are gathered…
The fact that all my bills are gathered in a single transaction gives me the peace of mind, I don't have to start bothering for different direct debit dates for different bills. This is why I am very happy with fused.
14 May 2026
Unprompted review
Reply from Fused
Hi Okere,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Samuel has been fantastic in helping me…
Samuel has been fantastic in helping me with my bills package renewal, couldn’t ask for better service
13 May 2026
Unprompted review
Reply from Fused
Hi Tyrone,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Samuel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George was amazing
George was amazing and helped us with our bills package when we weren’t sure what to do!
Great customer service and really nice guy Would recommend him to anyone looking for a package
12 May 2026
Unprompted review
Reply from Fused
Hi Izzy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George has been the nicest and best…
George has been the nicest and best help for me and my flatmates when navigating a bills package! So sweet and helpful
12 May 2026
Unprompted review
Reply from Fused
Hi Ilaria,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Jc,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Dan M made this experience
Dan M made this experience! He was so helpful and efficient in what we needed to do and made the steps very clear
8 May 2026
Unprompted review
Reply from Fused
Hi Nathan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Patience of a saint
George was incredibly helpful when I was trying to sort which bills package to go with. He went above and beyond to answer any of my questions and concerns, making the experience much less stressful. Thank you George !!!!!
7 May 2026
Unprompted review
Reply from Fused
Hi Lily
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George- the man, the myth, the legend
We were helped by George who was so understanding and an absolute diva, he made the process so easy to complete and answered all our questions patiently and clearly.
7 May 2026
Unprompted review
Reply from Fused
Hi Lois,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Experience
My flatmate and I were looking for a cheap bills package but had no idea where to start. After ringing Fused and speaking to Lawson we felt a lot better and like we knew what we were doing. Everything was handled on this phone call very professionally, and we managed to sort out our bills package for next year!
Thank you Lawson for helping us!
6 May 2026
Unprompted review
Reply from Fused
Hi Elouisa,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Lawson was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hayley was super helpful!
2 May 2026
Unprompted review
Reply from Fused
Hi Jay
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I needed to make a last minute change…
I needed to make a last minute change to my account details and Erica was amazing. She had everything sorted in minutes, the process couldn’t have been easier. Thanks Erica!!
30 April 2026
Unprompted review
Reply from Fused
Hi Leigh,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Jasmin M dealt with me today 5 ⭐️
Jasmin M dealt with me today and she was amazing she dealt with my problem straight away. She was very quick to respond and got us to a great solution that worked for both of us.
Thank you again Jasmin :)
28 April 2026
Unprompted review
Reply from Fused
Hi Shaun,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
28 April 2026
Unprompted review
Reply from Fused
Hi Bello,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stace is fantastic
Staff are always fantastic and quick to help. Stace who I spoke with today was kind and helpful. Brilliant team all round
24 April 2026
Unprompted review
Reply from Fused
Hi Bryher,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Stace was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing service from Scarlet
I was assisted by a lovely lady named Scarlet, she was very helpful in keeping me calm as she was so polite and very quick with everything she helped with, thank you !
24 April 2026
Unprompted review
Reply from Fused
Hi Corey,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scarlet was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
There was a small glitch with the dashboard
There was a small glitch with the dashboard, and I called to get it sorted, and Liam G was extremely helpful and also funny, and we got the problem sorted in no time!
20 April 2026
Unprompted review
Reply from Fused
Hi Ava,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Thanks to Jasmin for helping me adjust…
Thanks to Jasmin for helping me adjust my contract, very kind and helpful
15 April 2026
Unprompted review
Reply from Fused
Hi Liam,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan M made it nice and easy
Dan M made it nice and easy. Lovely guy and good interaction
14 April 2026
Unprompted review
Reply from Fused
Hi Kye,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service!
Had a phone call from Samuel Gillespie about starting a new package with my renewed lease. He was super helpful and friendly and really took the time to explain all the things I didn’t or understand. Can’t recommended him enough! Also he was funny which always helps :D
14 April 2026
Unprompted review
Reply from Fused
Hey Antonia,
Thank you for taking the time to leave such a fantastic review for Samuel.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
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