Wonderful service. Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!... See more
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Review summary
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Reviews shaping this summary
We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all. We were made aware of special offers and sale items. Decided to purchase 2 G plan sofas.... See more
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Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... See more
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We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer. Debi was kind and courteous and gave us all the information that we requir... See more
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Company details
Written by the company
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Contact info
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, United Kingdom
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4.1
Great
558 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service and quality throughout
From walking in to the showroom to the delivery of my beautiful sofa, I received excellent customer care and help throughout. I appreciated Kelen’s help when I was deciding which sofa and then the swatch choices arrived in good time. I was very pleased to learn Furniture World carry out a free practice run to make sure the furniture fits through the doorways. Delivery dates were well organised and when the sofa arrived, they were friendly and helpful. The quality of the workmanship is excellent, the material is gorgeous and the sofa is extremely comfortable. I highly recommend Furniture World in Redruth.
26 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you had such a positive experience from the moment you visited our showroom to the delivery of your new sofa.
Kelan will be so pleased to know that his assistance made a difference in helping you choose the perfect piece. We’re also glad the swatches arrived promptly and that our complimentary access check gave you peace of mind ahead of delivery.
It’s fantastic to hear you’re enjoying both the comfort and quality of your new sofa. We pride ourselves on providing excellent service and craftsmanship, so your feedback means a great deal to us.
Thank you again for recommending Furniture World Redruth — we hope you enjoy your new sofa for many years to come!
Excellent service!
Excellent service!! Keelan(I hope I've spelt that correctly) assisted us brilliantly with selecting an adjustable bed for my parents. It made it so much easier when we returned for the second visit with my mother to actually make a purchase. Thank you so much!!
29 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to leave such a lovely review!
We’re so pleased to hear that Keelan was able to assist you brilliantly in selecting the right adjustable bed for your parents. It’s great to know the return visit with your mother helped make the final decision easier — we always aim to make the process as smooth and comfortable as possible.
We’ll be sure to pass on your kind words to Keelan — and yes, you got the spelling just right!
Thank you again for choosing Furniture World, and we hope the new bed brings your parents the comfort they deserve.
Shocking Customer Service
I am writing to express my deep dissatisfaction with both the handling of my order cancellation and the shocking customer service I received.
After asking for a cancellation, I was told that the transaction was cancelled, but there was no refund available because the PayPal payment “didn’t come through.” This response from Zia is completely misleading, as I have verified that the payment was processed successfully. When I attempted to discuss the situation further with your team over the phone, I was met with hostility, argumentative responses, and a complete lack of respect for me as a customer. I was even asked if I had “put a stop on my payment,” which is not only inappropriate but unprofessional.
My payment remains un-refunded and it’s deeply concerning that your company is pretending not to have received a valid payment. I’ve had to deal with an unpleasant and frustrating experience when trying to communicate with your customer service team, and I am left feeling both disregarded and disrespected.
I would highly advise potential customers to be cautious when considering doing business with FurnitureWorld. The lack of professionalism, dishonesty about payments, and outright disrespectful treatment of customers is inexcusable.
I sincerely hope that no one else has to go through what I have, as this has been a truly negative experience.
31 March 2025
Unprompted review
Reply from FurnitureWorld
George – we are sorry that you feel our customer service is below par. As per your request your order (placed over this weekend) was cancelled first thing on Monday morning. The PayPal account used to pay was not in your name but your company name which you refused to provide in order for us to refund you. Our team were not incompetent or unhelpful and neither was anyone rude to you – we just needed to know the account name you had made the payment under so we could refund the same - I think you’ll find that its standard practice for any business to do this. If a stop is put on a payment we are unable to refund – you had put a stop on your payment with PayPal and we couldn’t sort your refund immediately because of this. After speaking with PayPal we refunded your money.
Our team operate to high standards and we always go the extra mile to ensure we provide excellent customer service. You were both rude and disrespectful to two members of the team when you were on the phone to them. We are a well established respectable company and don’t accept your review as a true reflection of what happened this morning.
You cancelled your order, and your money was refunded within a couple of hours of your request.
Sofa with Modular pieces
Bought a Modular sofa that I could not sort out online.
Don Johnson at the Plymouth branch sorted it out in a matter of minutes with the right pieces right colour and the correct firmness. Excellent service at this branch I would deal with them again.
28 March 2025
Unprompted review
Great service
Great service as always from the Newquay branch, Special thank you to Debbie for getting a disability chair made for my mother so quickly . So helpful .
7 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your wonderful review! We're so pleased to hear that Debbie was able to assist you in getting the disability chair for your mother quickly. She truly goes above and beyond to help our customers. We really appreciate your kind words and look forward to welcoming you back soon! 😊
Matt - Tempur specialist - fab!
Matt was so helpful and answered all my questions - really great to deal with him and can’t wait to take delivery of my new Tempur bed and mattress
17 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your kind review!
We’re so glad to hear that Matt was able to assist you and answer all your questions. We’re sure you’ll love your new Tempur bed and mattress – they’re designed for ultimate comfort!
We can’t wait for you to experience it, and if you need anything else, we’re always happy to help.
The Furniture World Team
Didn’t deliver the item
Didn’t deliver the item. Was dishonest through process and had me waiting in person for 4 hours to only let me know in the end they would not be delivering. Do not recommend
Now proceeding to repayment but taking time
13 March 2025
Unprompted review
Reply from FurnitureWorld
We cannot find your details on our system. Please email sales@furnitureworld.co.uk your order details.
Great local business
It's not the first time we have bought an item of furniture from this store, but on every visit, we have been met with friendly, helpful staff. There is a great range of quality furniture and we would highly recommend starting your search here. Thank you Olly and Jonathan for your advice and help today.
10 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your kind words and for choosing Furniture World again! We're delighted to hear that our friendly and helpful team, along with our range of quality furniture, have made each visit a great experience. Olly and Jonathan will be thrilled to know their advice and assistance were appreciated. We truly value your recommendation and look forward to welcoming you again in the future!
Good customer service
Went to look at mattresses at Plymouth Furniture world and was greeted politely by a salesman called George we explained what we were looking for and he went through the range with us. He left us alone to discuss between my wife and i but was helpful when we needed to ask some questions to help decide what we needed. He explained the delivery time and we bought a mattress. Thankyou George for all your help. Bought furniture from here before xmas and was given good service then as well.
1 March 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful review! We're so glad to hear that George provided excellent service and helped you find the perfect mattress. It's great to know that your experience with us was positive both during this visit and your previous purchase. We truly appreciate your continued support and look forward to assisting you again in the future. Thanks again for choosing Furniture World Plymouth!
had never heard of this company so I…
had never heard of this company so I took a chance I did have a query when ordering and the phone was picked up straight away and my query answered
I ordered on the Wednesday and two days later it arrived extremely well packed
and I could track its route for delivery so conclusion I have no issues with company and I can recommend them
14 February 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking a chance on us! We're delighted to hear that your experience was smooth from start to finish. Providing prompt assistance and efficient delivery is something we strive for, so it's great to know we met your expectations. We truly appreciate your recommendation and hope to assist you again in the future!
Ian and the team in Truro branch have…
Ian and the team in Truro branch have been fantastic - never pushy but available with knowledge and support when needed.
We have purchased our sofa and bed from furniture world Truro because of their service, aftercare and quality products.
1 February 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful review! We’re delighted to hear that Ian and the team at our Truro branch provided you with the right balance of support and expertise without any pressure. It’s fantastic to know that their service, along with our quality products and aftercare, led you to choose Furniture World for both your sofa and bed. We truly appreciate your support and look forward to welcoming you again in the future!
I have used Newquay Furniture World on…
I have used Newquay Furniture World on many occasions over the years. Such a vast range of furniture and beds. Always very helpful with lots of knowledge. Speaking with the team direct I got exactly what I wanted and at a reasonable price. Thanks! Until next time.
11 February 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your loyalty and kind words! We're delighted to hear that you've had great experiences at our Newquay store over the years. Our team takes pride in offering a wide selection of furniture and beds, along with expert advice to help you find exactly what you need at a great price. We truly appreciate your support and look forward to welcoming you again next time!
I was served by Richard Glosby from the…
I was served by Richard Glosby from the Truro branch. He was very patient and helpful. He explained in detail and unfolded the bed settee for me to see.
He concentrated on my needs and I had his full attention.
The bed settee was ready for delivery earlier than I expected. There was a delay with my carpet fitter but when he had a cancellation and carpet was laid earlier than expected there was no problem my delivery date was brought forward with no problem.
The 2 guys that delivered it were very friendly and helpful and explained again how it worked.
Overall a perfect smooth experience.
I would definitely recommend Furniture World to my friends.
4 January 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your fantastic review! We’re so pleased to hear that Richard at our Truro branch provided you with such patient and attentive service, ensuring you had all the information you needed to make the right choice. It’s also great to know that our delivery team made the process seamless and accommodating. We truly appreciate your recommendation and look forward to assisting you again in the future!
Excellent Team Newquay
Since I have moved to Cornwall I have only used Furniture world for my bed,carpets and furnishings.
Excellent team in Newquay.
10 February 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your loyalty and kind words! We're delighted to hear that Furniture World has been your go-to for beds, carpets, and furnishings since moving to Cornwall. Our Newquay team takes great pride in providing excellent service, and we truly appreciate your support. We look forward to helping you again in the future!
Excellent service
Excellent service, delivered carpet and sofas when it was convenient to us.
11 February 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your kind review! We're delighted to hear that our team was able to deliver your carpet and sofas at a time that suited you. Providing excellent service and convenience for our customers is always our priority. We appreciate your support and hope you enjoy your new furnishings!
I dont reccomend
I dont reccomend, such unprofessional service. They never delivered, when i get in touch with their shop, the Laura could not help, she did not even know the driver's name, the manager was rude. Never going back to them.
31 January 2025
Unprompted review
Outstanding delivery drivers
I would like to say a big thankyou to the two young delivery drivers who delivered my 3 piece suite today, unfortunately I didn't get their names. Their professional skills and customer service was outstanding ensuring everything arrived in pristine condition. They were very respectful of my property even removing their shoes as I had newly fitted carpet and taking extra care of woodwork and walls. This wasn't the easiest of entrances especially carrying heavy furniture up steps and the horrendous weather conditions which added to this. A few days before two different delivery guys removed my old furniture with care and again brilliant service.
My whole customer experience of Furniture World from purchasing with Don at the Plymouth branch to delivery has been excellent. I will definitely be a returning customer. Thank you 😊
28 January 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your fantastic feedback! We're so pleased to hear that both delivery teams provided outstanding service and ensured your furniture was delivered with care and professionalism, despite the challenging weather and entrance. It's also wonderful to hear that Don made your purchasing experience smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you back as a valued customer in the future. Enjoy your new suite! 😊
delivery driver wasn't a great ambassador for your company
You should make your drivers aware that they represent your company while out driving your company vans. Today after one of your vans left the distribution centre in Redruth, rather than stop behind parked car on his side of the road and letting me carry on, on my side of the road, he decided he was more important than me and forced me to stop abruptly and force his his way through while giving me hand gestures as I shrugged my shoulders at him. Guess who won't ever buy anything from furniture world? All because of the conduct of your delivery driver, such a great advertisement for you company.
27 January 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your review. I can only apologise that the driver of our vehicle was so discourteous to you – we certainly don’t advocate that type of behaviour and basic rules of the road suggest he should have given way to the you as oncoming traffic. I will raise this with the warehouse but apologise again for his behaviour. Definitely unnecessary.
I bought 2 items of furniture from the…
I bought 2 items of furniture from the shop as I don't order expensive things online. Once the furniture was here, it didn't look right. I phoned and asked for a refund (in their adverts it states free deliveries and refunds). The horrid man I spoke to said I can't have a refund as I purchased the furniture in the shop. At no time was I told that I would not be allowed a refund. I'm 69 and live on my own. I could however chose something else instead less 20% of what I'd spent. There is nothing else I like or need. I just wanted my money back. It's a con.
23 January 2025
Unprompted review
Reply from FurnitureWorld
I’m sorry that you have left us a 1 star review. You will no doubt be aware that the terms and conditions you have quoted are for items purchased online – the distance selling rules are different than those when you buy from a store. If there was no fault with the goods that were delivered to your home then we cannot just take them back. Our terms and conditions clearly state that we charge up to 20% as a restocking fee and in this instance you had changed your mind about what you wanted. If you had found something else in store to re-select to, it is likely the restocking fee would have been waived. This is not a con, the details were clearly stated on the terms and conditions of your order.
The gentlemen who brought my mattress…
The gentlemen who brought my mattress were very respectful, carried it upstairs and removed the packaging for me. They disposed of the packaging also. Very cheerful and friendly duo.
3 January 2025
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your experience! We're thrilled to hear that the delivery team provided such respectful and friendly service. It’s great to know they went the extra mile by carrying your mattress upstairs and removing the packaging for you. We’ll make sure to pass along your kind words to the team!
Kind regards, Ethan
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