Furniture Plus Online Reviews 

602
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... See more

Company replied

Rated 5 out of 5 stars

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... See more

Rated 5 out of 5 stars

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... See more

Rated 5 out of 5 stars

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store

Written by the company

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Contact info

3.9

Great

TrustScore 4 out of 5

602 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(602)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

booked a collection small coffee table…

booked a collection small coffee table and large solid oak desk, upon collection took coffee table with very little inspection but refused large desk for some slight marking which I found odd since I purchased a chest of drawers to recycle a few days before from this company that was in a lot worse shape the impression it got was more a case didn’t not want to have to move the item rather than it being not suitable.

30 July 2026
Unprompted review
Furniture Plus Online logo

Reply from Furniture Plus Online

This review does not relate to our company. We did not carry out the collection described, and the reviewer was not a customer of ours.

It appears this review may have been posted on the wrong company profile. We kindly ask the reviewer to check their booking details and remove or redirect the review to the correct business.

Rated 5 out of 5 stars

Good online retailer.

I bought a bedside cabinet that matched other furniture that I have. It is good quality, and was a good price. I was very happy with the communication with Lewis, who replied quickly to emails, ensuring the item was delivered OK. Thank you.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Look no further ... FP Online is the best !

I needed to match some furniture that I had originally purchased back in 2015. FP Online matched the furniture and went above and beyond to ensure that the handles matched also.

Absolutely great service, prices and a reliable company to deal with.

Thank you again Mark

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality, the best

Fantastic company, wish we’d found them years ago. Good communication regarding delivery, delivery drivers friendly and accommodating. I had sprained my ankle and on crutches, they very kindly brought the corner unit into our lounge and took away the packing. Excellent service. Definitely recommend and will use again. 😀

2 April 2024
Rated 5 out of 5 stars

This was my third purchase from…

This was my third purchase from Furniture Plus On-line.
Excellent quality of goods - price and 'Old School' service. Which is sadly lacking with some other companies these days.

I always research everything prior to purchase and would say they can not be beaten on the above.

Highly recommended company.

I am happy to be contacted reference this review.

A.D.Gale.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Baumhaus island from…

I ordered a Baumhaus island from Furniture plus online and received a substantial saving compared to quoted prices from other companies . The island had an expected delivery date of two weeks, so I was extremely happy that it arrived within 10 days , yet other companies were quoting up to 3+months. I have nothing but praise for this company and would not hesitate in using them again or recommending them to others .

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

My experience of using Furniture Plus has been excellent. I found them to be reliable and responsive. I'm very pleased with the service I received from them.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and service

I was a little wary of buying six items from the ‘Scandic Oak, range without physically seeing the furniture. I trusted the reviews and took the plunge; I am so glad I did! The service was brilliant and all the furniture arrived undamaged. I am BLOWN AWAY by the quality of this furniture for the price! When looking around retail shops prior to this purchase, I was looking at items two or three times the price - and the quality wasn’t as good. All I can say is THANK YOU!! Buy with complete confidence from this great company.

1 March 2023
Unprompted review
Rated 3 out of 5 stars

Chinese labels

Delivery earlier then expected, was surprised to find Chinese labels, thought it was had made in uk, but for £300 I expected better quality materials,

9 February 2023
Furniture Plus Online logo

Reply from Furniture Plus Online

Thank you for taking the time to leave a review.

I'm sorry to hear you aren't 100% happy with the product purchased.

This range is usually very well received and it is 100% solid oak. It's constructed from American White Oak which is attractive to the eye and extremely durable.

Unfortunately like most things, the UK is unable to compete with Asia when it comes to manufacturing oak furniture. You will find 99% of the oak furniture sold in the UK is manufactured in Asia.

If you look around you will also see our prices are very competitive.

Thanks again for taking the time to leave a review.

Furniture Plus Online

Rated 5 out of 5 stars

Excellent customer service and furniture quality

I’ve bought several high-quality items from this company over the years and have never had a bad experience. My most recent order had a flaw with a piece of furniture and Lewis went above and beyond to replace it, to the point where the item was assembled for me to ensure it had no flaws. Excellent customer service, I can’t recommend this company highly enough.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality of product and customer service

I was a customer of this company when they had their store on our local retail park as were two members of my immediate family. Customer service and after care were always excellent as was the quality of the products that they sell. When their store closed down we were really disappointed but were delighted to find that they were still trading on line. We have just taken delivery of a complete bedroom suite. Quality of the product is first class as always. Customer service from pre-order up to delivery and a follow up from me was every bit as good as in the past. I would have no hesitation at all in recommending this company to anyone I know. Lewis is exactly the type of person that I would want to be dealing with for any transaction as he is friendly, flexible and he actually cares about the experience that you have.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

I've bought furniture from Furniture Plus on several ocassions and have always been pleased with the service. Once they even had to dismantle two wardrobes to get them upstairs and then put them back together.

10 October 2022

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