FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Modmax II - Great sofa great price …

The price of the furniture was great and the delivery team did an excellent job bringing in my reclining sofa and setting it up! I will definitely purchase from Furniture Pick again in the very near future! Thanks everyone!

15 June 2026
Rated 1 out of 5 stars

Long deliver times, broken furniture, slow/bad customer service.

After months of waiting for the table to arrive, the leaf was damaged and unusable. Both end pieces were snapped and hardware bent. Contacted furniture pick and after much back and forth was able to get them to replace it. Instead they only wanted to replace the damaged pieces for me to assemble, which was fine. After another couple months of waiting, only one of the broken pieces arrived. Would recommend using a local company.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Curved Dark Gray Brookside Living Room Set

The Curved Dark Gray Brookside sofa and loveseat set is beautiful. The texture and gold trim is perfect. It also came with four pillows. I love it. The delivery was smooth and the guys handled it with care. I paid extra for the white glove service but it was worth it.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great products at a great price!!!

I was weary about purchasing from somewhere new but took the chance based on all of the great reviews I read. I am SO happy that I did. Same product elsewhere $500- $600 more.. for the exact same fireplace TV stand! The product is perfect absolutely zero flaws, delivery was amazing and on time! I highly recommend FurniturePick!

31 March 2026
Rated 5 out of 5 stars

Great delivery guys/ wicker furniture

The 2 guys who set up are wicker furniture were down to earth guys and making sure the furniture was put together correctly. I would clearly buy from furniture Pick again. The same furniture through a major furniture store was almost 800 dollars more.

13 March 2026
Rated 5 out of 5 stars

FurniturePick.com

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through furniture pick.com

10 March 2026
Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!!

DO NOT BUY FROM THEM!!!! I waited 2 months for my first order of 5 pc living room furniture. When it finally arrived, 3 pieces were severely damaged. Their customer service is a joke and had to call atleast 30 times. Took 3 more months to have them pick up damaged furniture and deliver replacement pieces. They never let me know they were coming to pick up old items which thankfully I was home. But I was not comfortable letting 2 men in my home but had no choice. They left all the heavy boxes outside. The boxes were all ripped up!!! 2 items damaged AGAIN!!!!!! The set is nice quality but not worth 5 months waiting!!!!! Despite asking for a partial refund on multiple occasions and they pass the buck and tell you the same lame excuses every time. NOT WORTH IT!!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

All 5star reviews are fake

All 5star reviews are fake. They just misinform and waisting people’s time. They show that product is in stock but in real it is not. After you order it they contact you a couple days later and ask to wait two-three months until they contact manufacturer to make your order. Do not trust reviews on their website. FAKE!!!’

26 February 2026
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Aliaksei Piatrovich,
You placed your order on February 25. On February 26-one day later-we informed you that the bed was on backorder until mid-April.

It took us one business day to notify you.

Nowhere on our website do we state that this product is in stock. Nowhere do we guarantee delivery dates. Moreover, we do not charge customers until the order is ready to ship and in our possession.

This item is on a nationwide backorder from the manufacturer. We sincerely apologize that it took a full day to inform you about the delay on your bed.

Aliaksei Piatrovich, as requested, your order has been canceled.

We are not sure what our 5-star reviews from actual customers - who received their orders and deliveries - have to do with manufacturer backorders that affect retailers nationwide.

We sincerely hope you receive the level of service you are looking for elsewhere. Thank you for giving us the opportunity.

Rated 5 out of 5 stars

I absolutely love my furniture

I absolutely love my furniture. The quality is excellent — it’s heavy, sturdy, and beautifully made. The color is exactly what I wanted and it really upgraded my space. You can tell it’s well crafted and built to last.

The only downside was the delivery time. I was given a window from 4 PM to 8 PM, but they arrived at 8:45 PM. I understand delays happen, but better communication would have helped.

Overall, I’m very happy with my purchase and would recommend them for the quality of their furniture.
E.Gatti

12 February 2026
Rated 5 out of 5 stars

the process was seamless

the process was seamless. ordered and a week later i got my couch. they showed up on time for delivery with no issues. the couch was better then i imagined!

10 February 2026
Rated 1 out of 5 stars

This company is a scam

This company is a scam! I placed an order on January 12th, I never received a tracking number. I called and emailed multiple times and was told I would receive one soon and the order was in transit. It has been over 30 days, I’ve requested a refund and have yet to receive one! The manager called after I left a review saying if I don’t delete it they won’t return the package!

18 February 2026
Unprompted review
FurniturePick logo

Reply from FurniturePick

Hello,

We take feedback like this very seriously, however we are unable to locate any order under the details provided in this review. At this time, we have no record of an active or past order matching the timeline described.

If you did place an order with us, please contact our support team directly with the order number, name used at checkout, or the email address associated with the purchase so we can investigate immediately. We are always happy to review any legitimate concern and provide documentation or resolution where appropriate.

We would also like to clarify that our company does not withhold shipments or refunds in exchange for review removal. That is not how we conduct business. Our policies and customer service standards are applied consistently to every order.

If this review was posted in error or intended for a different retailer, we kindly ask that it be updated or removed once verified.

We remain available to assist and resolve any valid issue as quickly as possible.

FurniturePick Customer Support

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