FurnitureCart Reviews 

1,011
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a leather chair from Furniture Cart online including free shipping, paid with a credit card. 7 days later I received an email to contact them by phone. 3 days later I was able o talk to them, (... See more

Rated 5 out of 5 stars

My experience with Furniture Mart was A+. However, the delivery company left a lot to be desired. I waited til 9:30 pm, only to be told they would not be there until 7:30 am the following day. When... See more

Rated 5 out of 5 stars

I was a bit leery of buying a dresser online, but I couldn’t find a match to my existing furniture in a local store. The process couldn’t have been easier. It took a couple weeks for my order to be re... See more

Rated 5 out of 5 stars

I love the choices of furniture, and found exactly what I was looking for! I bought a bar and back bar first, then came back a year later and bought the matching counter height table. Ordering was eas... See more

Company details

  1. Furniture Store

Information provided by various external sources

FurnitureCart.com is an online furniture and accessories retailer offering a wide variety of high-quality, brand-name products at low prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,011)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed an order 6 weeks ago with an…

Placed an order 6 weeks ago with an estimated timeline of 2-4 weeks for delivery. Items have been "in transit" for over a month with no contact to schedule the delivery. I've called twice to follow up on delivery and was given a date 7 weeks after the order on a date that I could not do. Was not given an alternative date and the delivery company will not coordinate with me. I work and live by myself. Disappointed by the delivery service and would not recommend ordering from this company.

13 October 2023
Unprompted review
Rated 1 out of 5 stars

Initial purchase was like pulling teeth. Delivery took forever. Bad customer service

Initial purchase was like pulling teeth since the credit card had a different billing address than where I live. Multiple holds on my card. Delivery took forever. Bad customer service. My card was never declined. I had to keep calling my bank to notify them of the upcoming charge to increase the limit on my card because you all refused to accept the funds multiple times, during multiple phone calls to complete the purchase, and waiting for staff to finish their lunch before assisting me further. Please don’t imply that I had insufficient funds because your financial department wouldn’t accept the almost $4,000 transaction each time I called just to simply complete my purchase. But I will never be buying from you all again and warning others not to as well so no need for condescending response.

2 October 2023
FurnitureCart logo

Reply from FurnitureCart

Dear Seanyce,
Thanks for providing feedback about your shopping experience. We were unaware of the inconvenience this transaction may have caused. Your order was placed with us on August 5th with a lead time for shipping of 2-4 weeks. The order was ready to ship to you on August 18th but your credit card on file was being declined for the balance due. Once we received the payment from you on August 22nd, the order was shipped and delivered to you on August 30th. Everything was handled properly in accordance with all time frames specified on our website. Please feel free to let us know how we could have done better to earn your satisfaction.
Sincerely,
Furniture Cart Customer Service

Rated 5 out of 5 stars

Excellent purchasing and shipping experience

I went to all the local furniture shops in my area and could not find the Flexsteel reclining loveseat that I wanted. I was able to find three reputable online shops that offer it - FurnitureCart's pricing was the best even after including the shipping cost. Of the three, FurnitureCart was actually the one company that I didn't know anything about.

FurnitureCart reached out via email to schedule the delivery while I was traveling out of town. I simply had to tell them to delay the ship-out to ensure that it wouldn't arrive until I finished my trip. This was all very well arranged, and the item arrived in perfect condition - excellent protective cardboard packing on top of a very nice elongated pallet.

2 October 2023
Rated 5 out of 5 stars

These guys are great

These guys are great! Would definitely buy again. We've never bought furniture online before and were a little leery of the great price. Decided to take a chance and order a sofa and matching recliner. It was a great experience. Customer service was excellent with good communication. Delivery was on time and furniture was in perfect condition. I simply can't say enough about this company.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Reasons to Shop at Furniture Cart

Reasons to Shop at Furniture Cart: • Free Shipping* We will ship orders free of charge to selected areas. • Great Selection We have an unbeatable selection of furniture. • Quality Merchandise We sell merchandise from the top manufacturers in the world. • Secure Shopping We use the most secure online resources available to protect your identity online. • Exceptional Service We employ only highly trained staff of Customer Service Representatives. • Competitive Pricing We work hard to provide the best prices possible for our customers. • Hassle Free Return Policy We offer returns and exchanges without a restocking fee. • Third party review system We offer 100% accurate products reviews that cannot be altered by our staff.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Super amazing experience

This is one of the most effective and easiest online transactions I've ever done. Quick and easy process, furniture is amazing and all around just a pleasure to deal with them.

I did have one small hiccups because my address was wrong, but customer support sorted me out and my items arrived safely and timely. 10/10 would recommend.

22 August 2023
Unprompted review
Rated 4 out of 5 stars

Overall experience was fantastic

Overall experience was fantastic. Only thing keeping from 5 stars was a bit of lack of communication on when it would show up. I had to call to get the 1st date. Otherwise everything else was great. The delivery guys were actually early!

9 July 2023
Rated 4 out of 5 stars

Very nice

I am very pleased with my table & chairs. The 4 chairs are very comfortable & are very padded seats are very nice. There is a slight flaw on the side of the table & that is the reason for not giving it a 5 star rating. The set is a very nice size for my small kitchen.

12 July 2023
Rated 1 out of 5 stars

Negative 100 stars. BUYER BEWARE!

If I could give negative 100 stars I would. Order placed on January 4th; here we are nearly July and it still hasn’t been fulfilled.

The company claims that they “receive and inspect” all furniture before sending it to the customer.

Why did I receive a broken nightstand then?

After telling them it was broken beyond repair, they belittled me and told me “you’re just not smart enough to fix it”! They hired a “furniture expert” to come repair it. Yes, someone, AN EXPERT, came to my house and could not fix it!

They drag their feet on customer service, but will charge your card the second they get you information.

I still haven’t received my replacement furniture. I can’t get an ETA on the replacement!

This company makes you jump through hoops and tried a to exhaust you in order to get you to just give up! AWFUL!!!!

25 June 2023
Unprompted review

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