I had a very positive experience of the member review in the Millom branch. My accounts were reviewed and in accordance with my saving aims alternatives with a better interest rate were offered I was... See more
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Reviewing our account with Billy at the Kendal was both clearly explained and very understandable and informative. My husband and I are both in our 80s and not very with new technology and new rules a... See more
Invited by Nina to review our accounts and improve old interest rates. Given thorough briefing on available options and good advice. Nina very efficient and we benefited by opening 2 new accounts ea... See more
Company replied
Application requires photo ID. Have opened other ISA's, never needed this. Have to transfer sum in one transaction - rather than allowing a 'test' transfer to ensure the correct a/c. Just sitting wait... See more
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Company details
Written by the company
At Furness Building Society, we’ve been supporting our members and communities for over 150 years. As a mutual, we exist to serve our members, not shareholders, which means everything we do is focused on helping people achieve their financial goals with confidence. Whether you’re saving for the future, buying your first home, or managing your finances, we’re here to offer clear guidance, straightforward products, and a personal service you can rely on. We understand that everyone’s journey is different, so we take the time to listen and provide support tailored to individual needs. We’re proud of our roots and the communities we serve, combining local knowledge with a responsible approach to lending and saving. Our teams are committed to doing the right thing, offering honest advice, resolving issues when they arise, and continually improving the experience we provide. Feedback from our members is incredibly important to us. It helps us learn, grow, and ensure we’re delivering the level of service our members expect and deserve. At Furness, it’s about working together, supporting each other today and building a stronger financial future for generations to come.
Contact info
United Kingdom
- furnessbs.co.uk
3.9
Great
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 48 hours
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Ridiculous bureaucracy
I wanted to open a monthly saver account. You can't do it online. When I sent the application form and cheque, they said I need to send two pieces of ID signed by a doctor, solicitor etc.
This is crazy and utterly unnecessary.
The annoying thing is that I was a previous member -so I'm sure all my details would still be on their records
I was going to say that Furness Building Society need to move into the 21st Century but I don't think they've even reached the 20th Century yet- they are stuck in the 19th Century
1 February 2023
Unprompted review
Refused mortgage at 11th hour
Had a mortgage agreed in principle prior to the mini budget. Valuer raised issue with a stepped crack, agreed to get all reports requested included structural engineer and drainage.
Confirmed issue and solution to address. Furness requested quote from builder which we obtained, total cost under £2000
At the 11th hour refused to mortgage. Clearly has no intention of allowing repair to be undertaken. Most likely didn’t want to commit to a low interest rate!!
AVOID and go with a sensible lender
9 November 2022
Unprompted review
Ridiculous stress test
Ridiculous stress test , never been refused a mortgage before but some woman underwriter decides different. Not surprised you only get 3 stars , that’s probably too high anyway
30 June 2022
Unprompted review
It is impossible to get through on the…
It is impossible to get through on the telephone to have any queries answered. I wish to obtain an application pack for an ISA transfer but this has not been possible despite many attempts to phone.
16 May 2022
Unprompted review
I went to the Lancaster branch
I went to the Lancaster branch, Helen was brilliant. She was very clear about what I needed to do, and clearly understood about POAs. I went 3 weekends in a row to sort things out and she was always prepared and happy for me to ask questions. Helen made everything easy and even gave me the information to ring the branch direct.
Super service, super products and there open on a Saturday!!!!
1 May 2022
Unprompted review
So grateful to Helen for all her help…
So grateful to Helen for all her help and understanding. She's marvellous!! Thank you
1 April 2022
Unprompted review
They hang on to your money
They hang on to your money. Don't expect it to be like other financial bodies! Account matures at midnight - get money next day? - no chance. They run a Mickey Mouse system You may get your money after three days - no interest paid for the three days. Account matures midnight Friday! Saturday! Sunday! Monday! Tuesday! Wednesday! Need your money in a hurry? Good luck with that.
25 February 2022
Unprompted review
I’ve been a mortgage customer with this…
I’ve been a mortgage customer with this Society for over 20 years & have never missed a payment unfortunately loyalty counts for nothing now when trying to remortgage in my sole name.
23 June 2021
Unprompted review
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