I wouldn't even give this company a star. Submitted a complaint and they have still not responded yet I know they are going into administration so will not respond to anyone. The phone lines are... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company when it comes to lending. Easy to navigate, pay loan off early and quick pay outs. I’ve always felt I could count on them as rarely ever been decline. The downsides to this are t... See more
Company replied
Never had any problems with this company, 👌 they always been helpful and always been understanding me. They helped me few times and I was managing repay, if u struggle u call them in time and exp... See more
Company replied
Excellent organisation! Short term loans for the people provided by the people! Have used Fund Ourselves on four or five occasions in the past to help fund my hobbies more expensive purchases. Have sp... See more
Company replied
Company details
Written by the company
Fund Ourselves is a UK high-cost short-term loan provider offering direct and peer-to-peer lending, providing short-term loans through our online application process. We are a group of passionate FinTech experts, coupled with a friendly customer support team with a shared vision to make a difference in the underserved consumer credit market. We aim to make credit accessible to those who need it and make financial lives simpler, better, and more convenient.
Contact info
Unit 1d, 36 Woodstock Grove, W12 8LE, London, United Kingdom
- 08000318169
- hello@fundourselves.com
- fundourselves.com
3.7
Average
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WORST COMPANY EVER FOR A LOAN
This is the worst company ever. Got an email on 24.12.24 saying a refund was due from a loan received in 2021.
Informed refund should have been received by 17.01.25 - on 16.01.25 after 9pm an email was received saying there is a delay in refund with no new date of when it will be actioned.
Emailed the refunds team to to inquire about next steps and to this day still have not had a response back.
17 January 2025
Unprompted review
Reply from Fund Ourselves
Hello.
Thank you for your review.
We confirm we are in the process of having all payments processed as soon as possible.
We apologise for any inconvenience this may have caused.
Kind regards
Fund Ourselves team
Was contacted to say a refund was owed…
Was contacted to say a refund was owed and money would be paid back - this was on the 20th December, I have emailed twice and no reply. Its only a small amount of money but its the principle. If the shoe was on the other foot would be hounded. Dreadful communication.
20 December 2024
Unprompted review
Reply from Fund Ourselves
Hello Alan.
We apologise for the delay in receiving your refund. You should have received communication recently about this.
Please bear with us, and we thank you for your patience.
Kind regards
Fund Ourselves team
Easy and straightforward
Easy and straightforward
You can keep up-to-date on the page.
31 December 2024
Reply from Fund Ourselves
Hello Marilyn.
Thank you for your review.
We appreciate the 5 stars and we are glad you had an amazing experience with us.
All the best.
Fund Ourselves team
Potential scam
Had an email from fund ourselves saying I have been charged too much interest and was entitled to a refund. I have since sent over a bank statement and not had anything in my bank it shouldn’t take this long to process any sort of refund and I’m now beginning to think that I’ve been scammed which is a kick in the teeth seeing as I’ve planned ahead for what to do with that money.
20 December 2024
Unprompted review
Reply from Fund Ourselves
Hello Christopher.
We apologise for the delay in receiving your refund. You should have received communication recently about this.
Please bear with us, and we thank you for your patience.
Kind regards
Fund Ourselves team
I had a loan with them few years back
I had a loan with them few years back, I recently received an email about a refund... requesting for updated bank details, I was a bit concerned as you cannot just ask someone for bank details so I called directly to get confirmation. The person I spoke with told me to screenshot my bank details as well as my bank statement to them so that refund can be processed… little did I know, this is was probably a scam. They don’t reply to your emails. They don’t even acknowledge it. It’s disappointing consider I had no issue with them before but now it seems like they’re collecting data and selling it on!! So be careful taken out a loan with them … I’m reporting & want this investigated as very very dodgy.
7 January 2025
Unprompted review
Reply from Fund Ourselves
Good afternoon.
Thank you for your review and we apologise for any inconvenience caused.
Please contact us at refunds-pj@fundourselves.com so we can investigate this matter further.
Kind regards
Fund Ourselves team
Worst company I've ever dealt with they…
Worst company I've ever dealt with they talk over you wouldn't even get another loan with them
6 January 2025
Unprompted review
Reply from Fund Ourselves
Hello Andrew.
Thank you for taking the time to leave a review and we apologise for what you have experienced.
Rest assured we will pass this over to the relevant department so we can ensure this does not happen again.
All the best.
Fund Ourselves team
Previously I took out loans with this…
Previously I took out loans with this company and I haven’t ever defaulted on payments for some reason they are now rejecting my loan applications.
I thought they were good but now I’m not so sure.
3 January 2025
Unprompted review
Reply from Fund Ourselves
Hello Andrew.
Thank you for your review.
We pride ourselves on providing helpful and friendly service and like to help all our applicants. However, at times this is not possible as we need to lend responsibly.
Each application is assessed separately, and previous acceptance of a loan is not a guarantee for a future acceptance of a loan.
Please be assured that we pay careful attention to each application and consider multiple data sets before concluding.
We apologise we were unable to help you on this occasion.
Kind Regards
Fund Ourselves team
I'm very disappointed in the response…
I'm very disappointed in the response from Fund Ourselves.
I recently received an email about a refund. I reached out to Fund Ourselves as it was a few years since I'd had a loan. The email looked legitimate but I didn't want to click on anything as I'm a bit cynical about these things.
I've had very little in the way of response from Find Ourselves to reassure me. I'm either being scammed or they've sold my data. Either way I'm incredibly disappointed.
Even if their offices are shut for the Christmas holidays then they should have an auto reply on for emails which lists their working hours over the holiday period.
The longer they leave me hanging the more troubled I am. This is not a good feeling to be left with.
Please respond to my emails!!
20 December 2024
Unprompted review
Reply from Fund Ourselves
Hello George.
Thank you for your review.
We confirm upon checking that we have responded to your emails.
We apologise for the delay in response.
Kind regards
Fund Ourselves team
Reply from Fund Ourselves
Hello Augustine.
Thank you so much for the 5 stars!
We are glad we could help you and provide you with a good service.
All the best.
Fund Ourselves team
When I call the contact number
When I call the contact number. 08000318161 ( today Saturday 9:40am 21/12/24) every single time the automated voice say i need to call back during the opening hours which Monday to Friday 9am to 5pm. So 9:40am why the lane is still close??? I need to speak with someone by phone not by email because the reply will be 3working days ....
21 December 2024
Unprompted review
Reply from Fund Ourselves
Hello Peter.
Thank you for the review.
We apologise for this error and we will investigate this matter to ensure what the issue was on this day.
Thank you for your patience.
Regards.
Fund Ourselves team
Refund delay....
So I used this company a coupe of time and had no issues.
I later received an email stating that I had payed to much interest and I will be refunded. A couple of days later refund came, but not the full amount. Email was sent out to them, I heard back nearly three weeks later, where I was told have to wait so many working days to contact them if funds are not in my account, that was over a week ago. Still waiting, I don't get the hold up. If it wasn't for this it would be Five stars.
20 November 2024
Unprompted review
Reply from Fund Ourselves
Hello Maria.
Thank you for your review and we apologise for any inconvenience caused during your refund process.
If you still have not received the remaining amount to your refund, please contact us on refunds-pj@fundourselves.com so we can investigate this matter further.
Kind regards
Fund Ourselves team
I was happy with this company have had…
I was happy with this company have had previous loans which are all paid up but when I recently reapplied they rejected I am most annoyed as have never missed a payment
14 December 2024
Unprompted review
Reply from Fund Ourselves
Hello.
Thank you for your review.
We pride ourselves on providing helpful and friendly service and like to help all our applicants. However, at times this is not possible as we need to lend responsibly.
Each application is assessed separately, and previous acceptance of a loan is not a guarantee for a future acceptance of a loan.
Please be assured that we pay careful attention to each application and consider multiple data sets before concluding.
We apologise we were unable to help you on this occasion.
Kind Regards,
Fund Ourselves team
Tried now to get a loan from them and…
Tried now to get a loan from them and when I'm putting my card details so they can check my card is saying I need to pay 0.00£ but in reality is charging u 1£ a bit wierd .Well I couldn't do it because I don't have money in my account so I gues that they won't give me one 😭
14 December 2024
Unprompted review
Reply from Fund Ourselves
Good afternoon.
Thank you for contacting us.
We are sorry that we are unable to help you on this occasion and we hope to be able to assist you in the future.
Kind regards
Fund Ourselves team
Loans
They were helpful in 2023 twice with short-term loans, although I've just been rejected by them this year.
12 December 2023
Unprompted review
Reply from Fund Ourselves
Hello Phillip.
Thank you so much for the 5 stars and we apologise we were unable to help you on this occasion.
We hope we can help you in the future if needed.
All the best.
Fund Ourselves team
Comical Scammers
Scammers
Overcharger me on interest on the loan, when i supposed to have refund which now instead of 3-5 working days is taking ages, no one from office knows when i will get it and nobody happy to help. Rubbish scammers
25 November 2024
Unprompted review
Reply from Fund Ourselves
Hello.
Thank you for your review and we apologise that you have experienced this delay.
This will be passed to the relevant department to investigate and we aim to get the refund to you as soon as possible.
We apologise once again for the delay and we appreciate your patience.
Kind regards
Terrible customer service
Terrible customer service
Never followed through on promises and dismiss you when you call. Honestly the worst company I've ever dealt with
29 November 2024
Unprompted review
Reply from Fund Ourselves
Hello David.
Thank you for taking the time out of your day to share your feedback and we apologise for any inconvenience we have caused.
Please note we have received your correspondence and you will receive a response within the given time frame.
Kind regards
Fund Ourselves team
Offered a refund on a loan but won’t…
Offered a refund on a loan but won’t let me press continue can anyone help
27 November 2024
Unprompted review
Reply from Fund Ourselves
Hello Callum.
Thank you for taking the time out of your day to share your feedback and we apologise for any inconvenience.
Please contact our customer service team on 0800 368 9553 or send us an email at hello@fundourselves.com and one of our friendly team will investigate this matter.
Kind regards
Fund Ourselves team
No response to my previous review
The response to my previous review on Nov 07, was that they would respond after checks.
Now Nov 12 and no response received
12 November 2024
Unprompted review
Reply from Fund Ourselves
Hello.
Upon review, we confirm no error has been found on our system with your debit card. We advise you to contact your bank as they have placed a block on your account.
We apologise for the inconvenience and delay.
Kind regards
Fund Ourselves team
Once a good company, now a truly awful company
I cannot get a loan with this company anymore, although I've paid back any loans I've received from them on time or in advance.
My credit rating is the best it has ever been
So much for loyalty.
I have phoned them to find out why this is but keep getting told I cannot help you further or it is,a business decision.
So if you do happen to read this review and reply (Fund Ourselves), please do not patronise me by saying phone this number or email us and our friendly staff will assist because they don't.
22 October 2024
Unprompted review
Reply from Fund Ourselves
Hello Stephen.
Thank you for your your review.
We pride ourselves on providing helpful and friendly service and like to help all our applicants. However, at times this is not possible as we need to lend responsibly.
Each application is assessed separately, and previous acceptance of a loan is not a guarantee for a future acceptance of a loan.
Please be assured that we pay careful attention to each application and consider multiple data sets before concluding.
We apologise we were unable to help you on this occasion.
Kind regards
Fund Ourselves team
Absolutely fantastic service quick…
Absolutely fantastic service quick reliable and very helpful
26 September 2024
Reply from Fund Ourselves
Hello
Thank you for your 5 star review!
We're glad to hear you're happy with the service received!
Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.