Funding Options by Tide Reviews 1,390

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often securing funding quickly and smoothly. However, some customers also noted issues with the website not being user-friendly, leading to a frustrating experience for a small portion of people. A few other people also felt that communication could be inconsistent, with some experiencing unresponsiveness after initial contact or receiving excessive spam.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tide’s Funding Options Team was honestly a breath of fresh air. I went in expecting a stressful, complicated process, but they turned it into something smooth and easy. They walked me... See more

Rated 5 out of 5 stars

I asked 3 brokers to secure funding for our expansion plans. One was Portman finance. They were by far the worst. They got me approval from funding crowd & funding circle. I could have applied for tha... See more

Rated 5 out of 5 stars

I am hugely impressed with Petya Petrova, my Business Finance Specialist, one of the better choices I’ve made in a long time. She made the process of obtaining a loan, very fluid, very articulate... See more

Rated 5 out of 5 stars

First class service. Shubman was extremely helpful with the entire process. He responded quickly to my many questions and guided me through. Highly recommend, and it less than 24 hours to get the fina... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Funding Options, now part of Tide, helping UK firms access business finance, working directly with businesses and their trusted advisors. Funding Options by Tide is a leading online marketplace for business finance. We help businesses in the UK find the right funding for their situation – whether they need new machinery, want to boost their cash flow, or buy more stock. We exist because each year, millions of firms don’t fit traditional bank lending. Using online comparison technology, Funding Options makes it fast, easy and transparent for businesses to access the right alternative finance.

We're a business finance marketplace

Written by the company

Simple and straightforward
We know you're busy, so we take the hassle out of finding finance by talking to lenders and doing the right thing for your business.
Technology with personality
With the right combination of our tech and our people, we never take the easy route when it comes to customer service!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

Waste of time.

Waste of time.
The system asks what % interest rate you would like to pay.
Stupid question, when I am attempting to calculate how much a loan over 60 months will cost.
I suspect that the APR is in excess of 20%.
A complete non-starter.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

The website isn’t very user-friendly

The website isn’t very user-friendly. I wasn’t able to log in properly, even after resetting my password, and the whole process felt far more difficult than it should be for something as simple as getting indicative quotes. Overall, it was a frustrating experience. I ultimately went with my bank instead — which is disappointing to admit, because banks are usually far harder to deal with. It’s a real shame that Funding Options made the process more complicated rather than easier.

4 December 2025
Unprompted review
Funding Options by Tide logo

Reply from Funding Options by Tide

Hi there, we're sorry to learn your experience with Funding Options has been less than satisfactory.

Your feedback is valuable for us as we strive to improve our services constantly. This has been raised internally and we apologies for the negative experience.

If you’re open to it, I’d like to help you get indicative quotes if you are still looking for funding or address any specific login issues you encountered.

Rated 5 out of 5 stars

The Funding Options team were fantastic…

The Funding Options team were fantastic and achieved a result that others failed to do.
Our contact Kinjal was outstanding, very communicative and professional.
I would recommend them to all businesses looking for business funding.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Maaz

We dealt with Maaz who was absolutely great and kept us updated throughout the whole process and responded quickly to any queries we had. Great service and will definitely recommend.
The best service I ever had in terms of business fundings

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt response and helpful offer provided I received a call from Shubham asking…

I received a call from Shubham asking me questions about what I wanted and promised to look into any possible options that could benefit my business. And he called back with a very helpful solution. I have been looking for funding for my small business for some time, and Shubham was able to resolve it in a couple of days. He called me back to make sure the offer was right and I was in good place. I am very grateful for the effort and the quick result provided by him and his team. I would recommend their services and hope to rely on them for any support in the near future. Thank you

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Reviewing my experience in the world of business finance:


I am hugely impressed with Petya Petrova, my Business Finance Specialist, one of the better choices I’ve made in a long time. She made the process of obtaining a loan, very fluid, very articulate and non stressful, thanks to Petya making the situation so
Amicable and easy. She settled it all within a week to exactly my requirments. I would recommend her in a heartbeat. Thank you Petra, all is wonderful!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

A very efficient service

Funding Options provide a first class service, very efficient and organised. They keep you completely informed and guided throughout the entire application process. Their team are very experienced on the various funding options available, which enables you to make the best choice for your business.

6 November 2025
Rated 5 out of 5 stars

Very professional and responsive

We dealt with Harry who was absolutely great and kept us updated throughout the whole process and responded quickly to any queries we had. Great service and will definitely recommend.

6 November 2025
Rated 5 out of 5 stars

Chayan

Chayan, an incredible professional, provided me with unwavering support throughout the process. His step-by-step guidance, clear explanations, and excellent communication skills made the entire experience incredibly helpful. I am truly grateful for his assistance

3 November 2025
Unprompted review

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