Fullscript Reviews 488

Brian was so friendly, patient, and helpful. I always need to place my order over the phone because of shipping challenges to my location. Really appreciate the awesome customer service.

Meghan was very helpful and the refund process felt easeful. seamless process.

First of all, I am a very loyal Fullscript customer and always will be! I use Fullscript for my patients and myself. I accidentally ordered the wrong supplement and Jesús R. was beyond helpful in getting me not only a refund but I also didn’t have to go through the hassle of even returning the product. He was respectful and very quick in his response. Thank you!

Pia S. was quick to respond to my return request. I was more than happy with the resolution. Fullscript provides amazing service and high quality products.

Jade was very helpful and clear with what she could do to help me place an order I already put in to add a few extra products I forgot. Superb customer service!

NOT WORTH THE TROUBLE / HEADACHE!!!

I've made orders numbering in the double digits with Fullscript - enough to cement my status as a "loyal" customer - and yet I can count on two (2) fingers the number of times my Fullscript orders were NOT screwed up.

From "heat sensitive" items being shipped without cold packs..."heat sensitive" items arriving gooey and MELTED... to shipping items with no expiration date... Fullscript's order handling & fulfillment has been downright lousy.

I once asked Customer Service, point blank, if I could *PAY* more JUST to have an extra cold pack placed in with my [expensive, heat-sensitive] probiotics. They refused.

THEN there's their "Premium" shipping, which is tantamount to highway robbery.

Case in point: I placed my most recent order on 8/31, and paid for "Premium" shipping that - at the time of purchase - "guaranteed" my items would be delivered by 9/4.

Well, today it is 9/8. I not only do NOT have my items, but DHL (Fullscript's horrendous carrier) also keeps pushing my delivery date estimate OUT...which means my [expensive] supplements are sitting on some truck, or in a warehouse, being degraded by sun exposure and/or high temps.

...yay.

(for reference: in the time I've been waiting for this latest Fullscript order, I've ordered - and received!! - items from - get this - HAWAII (!). FYI I'm in New England!!).

YES, it's tempting to use Fullscript because of the discount. But even their tempting discount is NOT worth the time [you'll be waiting to get your stuff], the money [you'll be tossing in the garbage for "premium" shipping] or the hassle [when they forget to add cold packs and your stuff arrives melted / destroyed].

My advice: shop elsewhere.

Pia S. was amazing! I had my first shipping issue in over 3 years that I’ve been ordering and they handled it right away. Other than this 1 time, shipping is always Very quick. They under promise and over deliver for sure. I appreciate FullScript immensely!

I had a few questions and reached out for support, and was very quickly responded to by Katie. She was very responsive, helped with confirming a supplement's contents for allergens, and helped with navigating a technical issue I was having. The issue was resolved within an hour! Thank you!

Outstanding support from Jade G.- quickly resolved my problem! And saved me time!!

FIRST OF ALL, IT IS A DELIGHT TO SPEAK WITH A HUMAN BEING. THE PERSON WITH WHOM I SPOKE WAS HELFUL, PATIENT AND EFFICIENT. I AM GRATEFUL

Representative went above and beyond to assist me

The customer service and refund process is so easy and EXCEPTIONAL. Thank you!

I love Fullscript. As a Practitioner, they offer a wide choice of supplement brands and have now teamed up with Rupa Health, a leading lab aggregator for testing.
It's a dream team for health care.

Rachel T. was the best! Helped me with my problem even though it was my fault!

I recently had to request a return and refund for an order I placed in error, and I’m very impressed with how smoothly Fullscript handled the process. Not only was the refund processed seamlessly, but they also didn’t require me to send the items back. Instead, they thoughtfully suggested donating the supplements to my local practitioner, a pharmacy, or a community organization that accepts them.

It’s a small but meaningful gesture that reflects Fullscript’s commitment to both customer satisfaction and community well-being. I really appreciate their professionalism and care—it makes a big difference and sets them apart from many other companies.

Rachel T. resolved my issue quickly and made it effortless for me. That is stellar customer service- quick, friendly, and fully resolved the first time! I highly recommend!! Thank you, Rachel! And well done to Emerson adn Fullscript for empowering your customer-facing team members to resolve issues without excess processing that inconvenience customers. Nice work!

I have been very happy with the products from Fullscript ~ when I had an issue with a missing order Meghan was quick to address it to my satisfaction 🤗

I will continue to use Fullscript because of their great products and the customer service Meghan provided 👍🏽👍🏽

I was scammed by Degree Wellness into "setting up" an account. Aint nobody got time for these games

I called with an inquiry regarding an out-of-stock product, and Meghan was very helpful in tracking down the status of said product. She was friendly, helpful, and enthusiastic, and provided a timely update regarding the issue within only a day or two after.

Meghan was great. I always have a good experience with Emerson. Everyone is professional, friendly, and great customer service.