I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... See more
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Review summary
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Based on these reviews
Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd.... See more
Company replied
I've been a Fullscript customer for many years and I continue to receive top notch service from the representatives. They are polite, friendly, helpful. This is something today we don't get too much... See more
Company replied
Hi Emma W., Thank you very much for going above and beyond my expectations with my trip interruption ordeal. It’s been a difficult week including 12 hours driving a rental car to get back home to... See more
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Company details
Written by the company
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Contact info
360 Albert St., K1R 7X7, Ottawa, Canada
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
4.6
Excellent
488 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative was very helpful.
The representative was very helpful.
9 January 2026
Unprompted review
Reply from Fullscript
Thank you for your review, we appreciate it!
Amazing, ALWAYS!
I had a return that needed to be addressed. They answered my questions promptly, gave me the information I needed and the return was on it's way within an hour of contacting them! Quite the fast and efficient customer service, but then again, not surprised. They are always helpful, always on top of it!
That's why we keep coming back!! Super friendly always!
6 January 2026
Unprompted review
Reply from Fullscript
Thank you for your review, we truly appreciate it!
JADE G is exceptional and competent with customer service
JADE G was competent, helpful, able to do all that I requested, and resourceful with additional assistance. I am grateful that you have hired such a professional and proficient staff member who was patient with my thorny needs/order and extremely polite.
I have had lower quality assistance from Fullscript with 2 very limited men who were discouraging so I ordered from another company for a period of time to avoid a painful experience.
I am excited that I found Jade G and will be ordering again from Fullscript as the experience was pleasant and she was accomplished in her knowledge of products, even her ability to pronounce medical labels properly.
As an organization are you able to have Jade G perform as a trainer for your other customer support staff?
I also hope that you provide an incentive to her monetarily to encourage her. Again, I am thrilled to have encountered Jade G with her gifted and experienced capacity to interact in an exemplary manner with customers. Thank You!
31 December 2025
Unprompted review
Reply from Fullscript
Thank you so much for taking the time to share this detailed feedback. We’re truly grateful for your thoughtful words and are thrilled to hear that Jade G provided such an exceptional, knowledgeable, and patient experience. We appreciate your honesty about past interactions and are especially glad Jade was able to restore your confidence in Fullscript. Your recognition of her professionalism will be shared with our team, and we’re excited to continue supporting you moving forward.
Another satisfied and appreciative customer!
Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd. She ordered a free replacement with priority shipping, which I really appreciated given it's during the holidays. So grateful to have been given access to the Fullscript catalog!!
30 December 2025
Unprompted review
Reply from Fullscript
Thank you for sharing such a wonderful review! We’re so glad Lisa was able to turn a tricky situation into a positive experience with her friendly and thoughtful support. We truly appreciate your kind words and are grateful to have you as part of the Fullscript community—especially during the busy holiday season.
Excellent Support with Practitioner Account…
We are a Practitioner Account (Wholesale) & are always more the satisfied with the exceptional service
30 December 2025
Unprompted review
Reply from Fullscript
Thank you so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with our Practitioner support. We truly appreciate your trust and look forward to continuing to support you.
my doctor ordered about 9 different…
my doctor ordered about 9 different supplements. so far the side effects from these supplements are scary. i have never ever experienced side effects from medicine like what i had from supposedly natural remedy to treat a person. this is garbage products. as i am writing this comment, i feel miserable . i stopped all of them and started to take one at the time. no more, i have had it with their products. i think there is some ingredients that is dangerous to human. good doctor but dangerous products
29 December 2025
Unprompted review
Reply from Fullscript
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share your concerns. Feeling unwell—especially when you’re trying to support your health—can be incredibly distressing, and we understand why this was alarming for you.
While our supplements are made with carefully selected, high-quality ingredients and are widely used under practitioner guidance, every individual can respond differently, particularly when starting multiple products at once. Factors such as sensitivities, interactions between supplements, dosage, or underlying health conditions can sometimes contribute to unexpected side effects.
We strongly encourage you to discuss your symptoms and your decision to stop the supplements with your doctor, as they are best positioned to help determine which product or ingredient may not be right for you and how to proceed safely. Taking one supplement at a time, as you’ve started doing, is often a helpful approach for identifying sensitivities.
We sincerely wish you relief and better health moving forward.
Exceptional experience
The customer service experience I had recently was excellent! I was not expecting this exceptional experience and truly appreciate it.
19 December 2025
Unprompted review
Reply from Fullscript
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and truly appreciate you taking the time to share it.
I always have a great experience with…
I always have a great experience with customer service. They are courteous, fast, and professional! Website is clean and easy to work with, and of course prices are super competitive!
23 December 2025
Unprompted review
Reply from Fullscript
Thank you for sharing your experience! We’re so glad to hear that our customer service has consistently been courteous, fast, and professional. We’re also happy you’re enjoying the website and competitive pricing—your feedback truly means a lot to us.
Awful
Awful. I had a problem with an order and all you get is a chatbot. My email was ignored. No phone number is listed on their site.
I'm done with them.
21 December 2025
Unprompted review
Reply from Fullscript
We’re really sorry to hear about this experience. We understand how frustrating it can be when you’re trying to resolve an order issue and can’t reach the support you need. Your feedback is important to us, and we appreciate you taking the time to share it. You can always reach us by phone at 866-807-3828 or email support@fullscript.com
Excellent Customer Service
Nicole was excellent to work with on the phone this morning. She patiently handled two separate problems with missing packages and devised two unique and effective solutions. She was polite and attentive. It was a pleasure to work with her.
23 December 2025
Unprompted review
Reply from Fullscript
Thank you so much for taking the time to share this feedback! We’re thrilled to hear that Nicole provided such patient, attentive support and was able to resolve both issues effectively. We are thankful for your kind words.
Natalie was extremely patient with all…
Natalie was extremely patient with all my questions and while I was navigating the system. She is a wealth of knowledge and I greatly appreciate her calm demeanor.
22 December 2025
Unprompted review
Reply from Fullscript
Thank you for taking the time to share this feedback. We’re glad to hear you had a positive and supportive experience and appreciate you letting us know.
Convenient and Comprehensive Health Platform
Fullscript has made managing my supplement plan so much easier. The platform is intuitive, and I can access high-quality products recommended by my healthcare provider without any hassle. It’s reassuring to know everything is in one place, making it simple to follow my personalised plan.
1 November 2025
Unprompted review
Reply from Fullscript
Thank you for sharing your experience. We’re glad to hear the platform has made managing your supplement plan easier and more convenient. It’s great to know that having everything in one place has been helpful for you.
Great customer service helping me set…
Great customer service helping me set up my practitioner account!
19 December 2025
Unprompted review
Reply from Fullscript
Thank you for your feedback. We’re glad we could assist with setting up your practitioner account and appreciate you choosing Fullscript.
Haley was incredibly helpful
Haley was incredibly helpful, kind, and efficient. She answered my questions clearly and made the whole process smooth and pleasant. Truly appreciated her support.
19 December 2025
Unprompted review
Reply from Fullscript
Thank you for your kind feedback. We’re happy to hear your experience was smooth and pleasant, and we appreciate you taking the time to share this with us.
There was a complete mix up on my end…
There was a complete mix up on my end on a supplement I ordered. I wrote an email to try and return the product and Fullscript said it was not necessary to just dispose properly of it. No hassles, no fuss! Companies just dont operate like this anymore! I highly reccommended using Fullscript as I do for many other products. Keep up the great customer service!
12 December 2025
Unprompted review
Reply from Fullscript
Thank you for taking the time to leave such a thoughtful review. We’re glad we could make things easy for you and appreciate your continued trust in Fullscript. Providing a smooth, hassle-free experience is always our goal, and it means a lot to hear that it made a difference.
Excellent customer service!
17 December 2025
Unprompted review
Reply from Fullscript
Thank you for the kind feedback. We’re glad to hear you had a great experience with our team.
Fast and easy emailing support
Fast and easy emailing support. Resolved my request in no time. Thank you!
16 December 2025
Unprompted review
Reply from Fullscript
Thank you for the kind words. We’re glad to hear our email support was able to help quickly. If you ever need anything else, we’re here for you.
Great experience
I called in with a payout question. The sales rep immediately understood, addressed my concern and followed up with an email.
12 December 2025
Unprompted review
Reply from Fullscript
We appreciate you taking the time to share this. It’s great to hear your concern was addressed quickly and supported with a follow-up email. We're always here to help.
Great Customer Service
Hailey was a great help today in identifying and resolving an order mix up.
15 December 2025
Unprompted review
Reply from Fullscript
Thank you for sharing your experience! We’re so glad Hailey was able to identify and resolve the mix-up quickly. We’ll be sure to pass along your kind words!
Jade G was very helpful
Jade G was very helpful. Clarity, professional and took care of the issue
15 December 2025
Unprompted review
Reply from Fullscript
Thanks for sharing this. Wonderful to hear Jade was helpful, clear, and handled the issue smoothly.
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