Banner for Fuego

Fuego Reviews 1,260

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and design, finding the shoes comfortable, stylish, and effective for various dance styles and surfaces. Many appreciate the prompt delivery service and the overall positive user experience when ordering. However, some customers experienced issues with the sizing of the shoes, noting that they can run narrow or not fit as expected, leading to returns or exchanges. A few also mentioned slower delivery times in some instances, and a small number of people found the shoes lacked sufficient support or were not precise enough for their dancing needs.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the comfort, style, and versatility of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers praise the shoes for being well-made, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

Reviewers express high satisfaction with the user experience. Customers praise the comfort, flexibility, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been looking for a pair of dancing shoes that will be compatible with all kinds of flooring and this is the one. Regular dancing shoes are kind of fragile when used in the parking lot, this one... See more

Company replied

Rated 5 out of 5 stars

I appreciated the heads up about the new rose gold split soles so I could order early. The arrived promptly and love them! The material will be much easier to keep clean than the canvas ones (which I... See more

Company replied

Rated 5 out of 5 stars

I ordered my first pair and loved them from the start, well built quality shoes. I almost immediately ordered two more pair (high and low-tops) because I knew I'd not only wear them for exercise danc... See more

Company replied

Rated 4 out of 5 stars

Experience and customer service was as expected pretty quickly to resolve my exchange. However the mail delivery time on both occasions were slow (takes long to receive product). As for the shoes it... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Fuego is a global dance-inspired footwear brand with patented dance sneakers worn in 120 countries around the world. Fuego has collaborated with global dance icons including Derek Hough, Jade Chynoweth, and Daniel y Desirée.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love these

I love these! Comfortable, easy to move and pivot in. Added bonus, they arrived before the estimated date so I got to wear them for my first dance class!

1 April 2026
Fuego logo

Reply from Fuego

Hi Liana,

We’re so happy to hear they arrived in time for your first class! Glad they’re helping you move with ease. Looking forward to being part of your next dance sessions!

— The Fuego Team

Rated 5 out of 5 stars

Trainers

Great trainers really comfortable and easy to dance in.

2 April 2026
Fuego logo

Reply from Fuego

Hi Lucy,

It's great to hear they’re working well for dancing and keeping you comfortable. Thanks for bringing Fuego to your dance floor!

— The Fuego Team

Rated 5 out of 5 stars

Great shoes

Great shoes! They really made a big difference as I started Latin dance classes. I feel they are true to size and very comfortable. Very stylish, too!

1 April 2026
Fuego logo

Reply from Fuego

Hi Susan,

We’re glad your Fuegos are supporting you as you start your Latin dance journey. Thanks for sharing your experience!

— The Fuego Team

Rated 5 out of 5 stars

After I broke my foot…

After I broke my foot, west coast dancing, I decided I needed better, more stable shoes. I purchased the low top white shoe. It’s perfect for me. I’m 75 and I love them.

1 April 2026
Fuego logo

Reply from Fuego

Hi Joanne,

Thank you for sharing your story. We’re so glad the shoes are giving you the stability you need for West Coast Dancing and helping you stay active. Wishing you many comfortable dances ahead!

— The Fuego Team

Rated 5 out of 5 stars

I have four pairs of split souls and…

I have four pairs of split souls and three pairs of the low flats. I love that you’re starting to make the split souls in different colors. I really would like to say the pastels and split soul they’re comfortable and so great to spin with.

8 April 2026
Fuego logo

Reply from Fuego

Hi Marjory,

We appreciate your support across so many pairs and are glad to hear you’re enjoying the variety and performance. Enjoy every smooth spin!

— The Fuego Team

Rated 3 out of 5 stars

The shoes run a bit large

The shoes run a bit large, had to go a half size down. The process of receiving them and exchanging was good. Shoes are very comfortable for walking but not precise enough for dancing, feel too bulky on the feet, not your regular dance sneakers in feeling.

31 March 2026
Fuego logo

Reply from Fuego

Hi Polina,

Thank you for your feedback, and we’re glad to hear the delivery and exchange process went smoothly.

We understand your comments on sizing and feel. While our shoes are designed to be true to size, some customers do find a half size down provides a more secure fit. Our design focuses on balancing comfort, durability, and controlled movement, which can feel different from more minimal or traditional dance shoes.

If you’d like, our team can help recommend styles that may offer a closer feel to what you’re used to. We appreciate your input and hope to help you find a better match for your dancing.

— The Fuego Team

Rated 2 out of 5 stars

Still waiting for my shoes- no idea how…

Still waiting for my shoes- no idea how much longer it will take- surprised and disappointed how long it has taken. Meanwhile, the shoes I ordered before were not a perfect fit. I wore them for a day, and they were not comfortable. I think a half size smaller might help, which is why I asked for an exchnage, but of course I may be wrong in which case I will have to send you a picture of the soles of the shoe and then go to the post office to mail then- god forbid if I forget to bring the plastic bag is comes in or I will have to buy another one like I had to last time. I have only bought shoes online from one other company, and they made it so easy-- return for any reason at almost any time for a full refund, no questions asked. I haven't even gotten the shoes yet, but even if they fit perfectly, I doubt I would order from you again. I have been asked for feedback 4-5 times now, but no one has told me when I can expect to actually get my shoes.

8 April 2026
Fuego logo

Reply from Fuego

Hi Sara,

We understand the concern around the delay and lack of clear timing. Our team has reached out to assist further and can confirm the latest status for you.

Regarding fit and returns, our process is designed to ensure items remain in resellable condition, but we recognize it may feel inconvenient. We also understand how important it is to get sizing right, and a half size down can often provide a more secure fit depending on foot shape. Our team is happy to guide you through this to make it as smooth as possible.

We appreciate you sharing your experience and hope we can turn this around with a better outcome.

— The Fuego Team

Rated 5 out of 5 stars

Super fast and helpful

It was amazing. I live in Spain, ordered Fuego sneakers… needed them
Very fast. To small.. returned. Got bigger ones and my money back. All ik 3 weeks. So grateful for the excellent service!! Thank you

7 April 2026
Fuego logo

Reply from Fuego

Hi Annick,

We’re glad everything worked out quickly and smoothly for you. Thank you for your patience and kind words. Wishing you many great moments in your Fuegos!

— The Fuego Team

Rated 5 out of 5 stars

These shoes are really nice and…

These shoes are really nice and comfortable, perfect for dancing. I've gotten a lot of compliments on it, and I've also encouraged friends and family to buy it.

6 April 2026
Fuego logo

Reply from Fuego

Hi Nani,

Thank you for sharing! It’s great to hear you’re enjoying both the comfort and style, and we appreciate you recommending us to others. Enjoy every step!

— The Fuego Team

Rated 5 out of 5 stars

The shoes are decent and were delivered…

The shoes are decent and were delivered in a reasonable time. Fair price. Thanks

30 March 2026
Fuego logo

Reply from Fuego

Hi Brian,

We are happy the shoes and delivery experience worked out well for you overall. Thank you for choosing us and sharing your thoughts!

— The Fuego Team

Rated 4 out of 5 stars

Shoes are everything they are…

Shoes are everything they are advertised to be. They allow the freedom to spin, turn and move fluidly on any surface and are comfortable for street wear without changing shoes to dance/leisure activities.
A great addition to my family….

6 April 2026
Fuego logo

Reply from Fuego

Hi Drew,

We’re glad the shoes are giving you that freedom to move across any surface with ease. Enjoy the comfort and versatility in every moment!

— The Fuego Team

Rated 5 out of 5 stars

Fuego makes shoes that can be danced in…

Fuego makes shoes that can be danced in on all surfaces. I love that they are fashionable enough to wear all day, because you never know when the urge to dance will strike.

30 March 2026
Fuego logo

Reply from Fuego

Hi Dancing with Deb,

We are thrilled the shoes support your lifestyle so well, from daily wear to dance floor moments. Thanks for your feedback and choosing Fuego to be part of your dance journey!

— The Fuego Team

Rated 5 out of 5 stars

Love

Love, love, love my Fuegos. Best shoe to spin in!!

28 March 2026
Fuego logo

Reply from Fuego

Hi Barbara,

We are really happy your Fuegos are delivering exactly the experience you were hoping for. Enjoy every spin on the dance floor!

— The Fuego Team

Rated 5 out of 5 stars

I received my shoes and decided to…

I received my shoes and decided to return them for a larger size. Within a week my new shoes were delivered and I am delighted with them.
I was extremely pleased with the prompt replies to emails I sent to the company and I would definitely have no hesitation buying from the company again and I would highly recommend fuego.

30 March 2026
Fuego logo

Reply from Fuego

Hi Marie,

We are really pleased the whole experience, from return to delivery of the new size, went smoothly for you. Thank you for your kind recommendation and trust in us!

— The Fuego Team

Rated 5 out of 5 stars

Shoes came in less than one week

Shoes came in less than one week. Your company has always had excellent customer service. This is my 2nd pair.

4 April 2026
Fuego logo

Reply from Fuego

Hi Gertrude,

Thank you for coming back for a second pair! We’re glad the delivery and support continue to meet your expectations. Enjoy every move!

— The Fuego Team

Rated 4 out of 5 stars

I ordered 3 pairs of shoes

I ordered 3 pairs of shoes. However, the black ones I ordered should have been the newer black ones with the pattern leather on them. I ended using the plain black ones anyways this weekend, because I didn't have time to send them back. That was disappointing.

5 April 2026
Fuego logo

Reply from Fuego

Hi Cheryl,

Thank you for your feedback, and we’re sorry for the confusion.

After reviewing your order, we can confirm the All-Black Low-top was selected at checkout. We understand this wasn’t the style you had in mind.

If you’re still interested, our team would be happy to help you with the Derek Hough Low-top on a future order to ensure you get the exact style you’re looking for. We hope your next pair is the perfect match.

— The Fuego Team

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was amazing. Ordering was easy and delivery was prompt. My shoes are so comfortable and make dancing so much easier on my feet and legs!

5 April 2026
Fuego logo

Reply from Fuego

Hi Bethany,

We’re so glad everything has been a great experience for you. Enjoy every moment on the dance floor!

— The Fuego Team

Rated 5 out of 5 stars

spectacular

4 April 2026
Fuego logo

Reply from Fuego

Hi Sheri and August,

We appreciate you sharing your experience with us and are glad you’re enjoying your Fuegos!

— The Fuego Team

Rated 5 out of 5 stars

I hesitated to buy these dance sneakers…

I hesitated to buy these dance sneakers because of the price. But I’m so glad I finally did. They’re so comfortable and help me turn without being slippery or dangerous. They shipped quickly too!
I love them!

19 March 2026
Fuego logo

Reply from Fuego

Hi Nancy,

We’re so glad it paid off for you! It’s great to hear they’re delivering both comfort and control. Enjoy every move out there!

— The Fuego Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look