Furniture Source Worldwide Reviews 43

I have bought multiple items from this company. The sales staff was very helpful and the delivery drivers was also great! Amazing overall experience. Highly recommend

Always had good customer service at Breck Road store for many years from from the staff especially Tommy who has always been helpful and accomadating over delivery times as I work full time.i had one issue in all them years shopping there and that was quickly rectified the next day with workman attending to fix the niggle. We have even used the shop for residents I support in my work and never had issues delivered and set items up

Do not purchase from this scam of a company! I ordered the start of January for wardrobes and asked for local delivery. Have had rude messages from the staffs instagram.. rude emails stating that they don’t deal with online orders and I will need to wait to be contacted. This was 6 weeks ago… still nothing I’ve had to dispute it with my bank and they have also disputed it and refused for a refund! Absolutely disgusting and shocking company need to work on customer experience and people skills.

Now in dispute with my bank and themselves STAY AWAY FROM THIS COMPANY

We placed our order in mid‑October with the promise that it would arrive in time for Christmas. Instead, the couch finally turned up in mid‑February - four months after ordering and long after the date we were repeatedly assured of.

Even then, the couch we received still isn’t exactly what we ordered. The quality of the materials seems decent, but the finishing touches are poor. Where the two sections join, they don’t line up properly: one piece sits noticeably further forward than the other, leaving a sizeable gap. After such a long wait, it’s frustrating to end up with something that looks unfinished.

Throughout the process we were told again and again that the delays were due to “manufacturing issues,” but we have proof that this wasn’t true. Communication was consistently poor, and most of the staff we dealt with were unhelpful to the point of being useless. The only person who made any real effort was the owner.

To make matters worse, the delivery arrived missing cushions and missing the pouffe we paid for.

I would recommend this store only if you’re buying something directly from the showroom and taking it home the same day. But for a custom build? Absolutely not. The experience has been nothing but stress, delays, and disappointment.

Hats off to Tommy in Breck Road for sorting it all out in 1 week vs what Lauren in Long Lane couldn't do in four months.

WARNING: DO NOT BUY FROM THIS PLACE.
We bought a so-called modern bed with lights and accessories, and it was INFESTED WITH BEDBUGS. This is absolutely unacceptable and dangerous.

We had no choice but to throw the bed away immediately to protect our home. We lost our money completely. This business is a scam and shows total disregard for customers’ health and safety.

This furniture store should be shut down. Thankfully, we discovered the problem in time before the infestation spread into our house.

Avoid this company!! Absolute joke of a company, especially the long lane store Lauren in particular, so lovely when trying to get your custom, once money has been handed over you cannot get hold of them at all, staff are so rude when asking simple questions, delivery time is given an not kept to, spent multiple days at home waiting for deliveries that were promised and never came, every time delivery was re booked it was always by a different member of staff or from a completely different store as they can’t keep up with the lies they tell. The “office” staff are also passive aggressive and rude when trying to get simple updates about an order, no communication whatsoever leads to you having to chase them up all the time, have had to visit the store multiple times as they never answer the phone and always say it’s broken waiting on a new one, they’ve had 3 brand new phones in the last 2 months as apparently they just stop working. Company will give you a date for delivery and happily leave you without furniture, absolute rats. Not worth the stress honestly.

Wish I'd seen these reviews before buying off then
Firstly I had bought a 3-2 seater settees from them, they delivered the wrong one, so we were without something to sit on, for three days, being both pensioners it's not laughing matter.
That's not the end of it, we also purchased a ottoman bed single, when this was delivered, to my daughter who is on her own, it was not taken upstairs and set up but left in the hall way, so she had to wait for her sons to come home and take it upstairs, on taking the packing off the base, there are two holes in it.
I sent pictures to the company, and they said they would repair it, today, but a bloke turned up this morning and took pictures also why? I don't understand. Wait and see if this is sorted. If you have any sense go somewhere else, wish I had
Update on our single bed.
Still not delivered 😭. Asked for delivery after 3 o'clock due to work commitments, at first this was agreed but never happened, tried to make arrangements to be at home for delivery, but due to unforseen surcumstances could not make it, so sent a text to the assistant who works at the shop to say why and could it be delivered at 3pm, they tried to contact me by phone but I couldn't take the calls, so they tried to deliver, but no one was home.
They have now said it's in the hands of management??? But no explanation for what is to happen next.
I have sent a formal letter via email to the company and a copy to the assistant hopefully she will send it on, as she could not give me management contact information.
All's I want now is a refund and for them to collect their broken item

Awful company. We ordered a garden furniture set on a Saturday (from the town store) which we was told would be delivered on Tuesday we waited in all day and it never got delivered. My boyfriend then rang countless times on Wednesday to which someone finally answered him and told him there was no proof of purchase to which he told them that the £1000 had been taken out of his account, the member of staff then began blaming someone called ‘Patsy’ saying she didn’t put the order through and just took the money to which the woman then told us it would be delivered on Friday and it still has not came. This company is an absolute JOKE

I would actually rate this zero if it were available.Bought a 2&3 seater couch from this company.When it arrived week later than should have it was two 3 seaters, one of which should have gone straight to the tip. It was reported on arrival, and we were promised a replacement. After numerous phone calls,emails and actually going back to the place,3 months later we are still waiting. The excuses head office made were at times hilarious.Anyway this is just a heads up , avoid at all costs .

Avoid avoid avoid worst company to order from waited ages for a bed and mirror and when it finally came it wasn't the right bed and no mirror so rang back and came up with an excuse and then delivered a mirror in a delta taxi and the mirror is all full off mold and damp never go here stay away

Total rip off time,energy and money
I visited the store in july,ordered two sofas from my new home on 4th aug
Store contact email and the sale lady have been giving false promises regarding the delivery and i waited till october for the sofa which was not delivered
I wish i would have believed the reviews but went to buy due to my previous good experience with wfs
Please dont even visit the store as they are waste of energy and source of stress

Waiting for a refund for garden furniture that wasn't delivered after Waiting in for 2 days. Nobody called me or called me back after I complained. All of my emails are being ignored.
I'm appalled. The lady in the shop told me the owners are on holiday and the delivery people were just not bothered about delivery.
I am now asking my bank to do a charge back and officially complaining about them.
Do not shop here.

Please do not use this company they have around 3/4 stores around Liverpool. They will rip you off take your money but don't deliver the good but the worst is the customer service is appalling they tell you lies and keep stinging along for months knowing the position they have put you in. After 4-5 months of lying were the 3 piece suite was they give you delivery dates but don't turn up. If you have a date your new sofa is being delivered Naturally you get rid of your old one. They left my 91 Year old nan sitting on a garden chair. Then weeks late brought a crap small loaner sofa which they are saying they cant give a refund until they collect this thing but are refusing to come and collect so its stuck in the dining room and we can not get to the dining table so family Christmas dinner ? honestly what I have wrote is nothing to what has happened. This whole issue has been going on since May 23

Do not use!!!!
Wish I had read the reviews before buying
12 month warranty means nothing.
Purchased a corner recliner. No electrics nearby to check it worked. But was assured they had a 12 month guarantee.
Delivered and fitted within a week.
As soon as I used it the recliner did not work properly and a cable missing for the lights on the console unit. Contacted them to say and a few weeks later sent out someone to assess. The man said it would be two weeks for the part to come in. 8 months later after excuse after excuse and many failed repair dates. I had to go to my bank as they would not collect and credit. As I bought on debit card. Finally got the money back.
10 months off hell over

This company is awful. I placed an order exactly one year ago and still haven't received it. I was told it would be delivered in July then September then October then in November they say it was ready. By that time the customer walked away and I had absorb the cost of the order. I asked that they hold the order until March because I could not store it and would ne d time to find a customer that might want it. Well, it turns out it was in fact never made. They have lied repeatedly about the status and delivery times and now won't respond. If you are a designer ordering for a customer don't do it unless you want to lose that customer because they are not trustworthy in any way

This is great store and service is excellent. Nellie was helping me get my mirror and all was amazing. Highly recommend.
Nela

The FS on Florence Alabama website give 404 messages when try to view the store, and when asked to inter your contacts information to be called back it gives a wierd feedback that makes me feeling of being scammed.

100% would buy again. Delivery service was very fast! Excellent customer service.

Amazing service , prices & after sales care with all the most up to date looks

Will definitely buy again !!

Very fast delivery of a new table for our study! Had to wait a few weeks for it to arrive but i think thats normal for some larger furniture and the product is very nice!