I have ordered the "Genuine Thunderbolt 2 Cable 20Gbps Male to Male for Apple Macbook Pro Air mini Imac". The seller sent me a mini-DP cable, which obviously does not work as Thunderbolt 2. Dur... See more
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See what reviewers are saying
From placing the order to recieving it everything went as planed. My order was even delivered earlier than the origional ETA. It was also received in perfect working condition. I will have no hesitat... See more
Ordered a small item as a test and received a product that did not match the description at all, clearly a low-quality substitute. To their credit, Fruugo handled the refund relatively quickly... See more
I have got the original perfume for al very small price! I'm so happy!! The delivery took a few weeks, but arrived very well packed! Very pleased!!
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.nl
3.7
Average
25K reviews
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Lights
I paid almost 30 euros for bulbs. You sent me completely different bulbs with a price of 5 euros. You are the worst store. I will never order anything from you again!!!
4 November 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
My experience with fruugo was very…
My experience with fruugo was very good. It's very easy to order something.
The only thing you have to keep in mind that it takes a while before you have it.
28-10-2025
28 October 2025
Excellent customer service, though the product wasn’t as expected
I ordered Moroccanoil from Fruugo. The delivery was fast, but the product didn’t seem original — no smell, not thick, and the pump was misshaped. However, their customer service was great and very fast. They refunded me quickly, so I changed my rating to 3 stars.
27 October 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thank you for your review.
I'm sorry to hear this.
A member of the Customer Service Team will be in contact with you shortly to assist further.
Kind regards,
High prices and fake discounts
Was ready to buy an item, priced €172 and it said it was discounted 40% down from €290. At the last moment I checked elsewhere online and the average price is 115-120 euros. So not only was it priced almost 150%. The whole discount story was fake. So I did not buy it, and this definitely deserve a bad rating for untruthful business.
26 October 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thankyou for your review.
Im so sorry to hear this.
Our customer care team will be in contact to request some more information so we can try and assist you with this further.
If you can update your review with your order number we will be able to assist with your enquiry more efficiently.
Kind regards,
Scam!
I've been waiting for my items for almost a month now. Fuugro blames the sender, the sender blames the postal service, and the postal service blames the sender. I've filed two online complaints to no avail. I can't even respond to the sender's reply. Scammer!
Update:
Pakket is ontvangen door PostNL
27 oktober 20:26
Bezorgtijd: vandaag tussen 11:45 en 14:15
23 oktober 11:36
Zending is gesorteerd
21 oktober 19:56
Pakket is ontvangen door PostNL
21 oktober 3:37
Zending is gesorteerd
20 oktober 20:28
Pakket is ontvangen door PostNL
18 oktober 2:21
Zending is gesorteerd
17 oktober 19:14
Pakket is ontvangen door PostNL
11 oktober 2:06
Zending is gesorteerd
10 oktober 5:22
Pakket is ontvangen door PostNL
6 oktober 17:49
Pakket is nog niet door PostNL ontvangen of verwerkt
6 oktober 15:50
Pakket wordt ingeklaard in het land van bestemming
6 oktober 15:49
Yes! Je zending is aangekomen in het land van bestemming
And yes I made a ticket at PostNL, Nothing works! 1 star to go to zero!
26 September 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello
Thank you for your review.
I'm sorry you are yet to receive your order.
Someone will contact you shortly regarding this.
Kind regards
The prices of the products were lower…
The prices of the products were lower than on other websites, they arrived within the specified time frame, and I’m very satisfied with their quality.
22 October 2025
Communication with delivery was great
Communication with delivery was great, was informed with every move, all items came separately and I was inform for each of them for estimated arrival time, products was well received and started using them right away am very satisfied, I will be ordering again.
21 October 2025
mis leading information about delivery
21 October 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thankyou for your review.
Im so sorry to hear this.
Someone from our customer care team will be in contact shortly to try and help assist you with this further.
Kind regards,
İt 's very usuful and of sufficient
20 October 2025
Terrible website from China ,they are…
After everything my problem was solved and I am very satisfied with result!!!
The bill was removed and the case was closed !!
Was a mistake and misunderstanding that was very confusing and is finally solved!!
Very happy with the outcome!!
Terrible website from China ,they are so bad and ask money from clients when they don’t do their job proper.
I order one cable that never delivered.
The post office from China can’t read proper the adres from Europe.
They couldn’t read the number of my house 51, 1 .
They read it as 511 that don’t exist.
Only post office from China they cannot read it ,everybody else all over the world can .
So I complain and try to reach them but they told me that they can’t do anything.
The product went back to o China and now they ask me to pay money for something I never received.
The ask me the money for return the product to China and tell me that i returned so i should pay .
This is fraud and even PayPal is asking me to watch out with this company,because they can’t find any transaction .
No sence at all .
They are keep on asking me the money and send me bill with PayPal .
They keep on telling me that is my mistake and I need to pay .
They have very bad client service and they are confused and mixing up emails and products.
No one wants to look and solve the situation.
I am very disappointed and I will definitely not use them again.
2 September 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thank you for sharing your feedback with us.
We can see you have been fully refunded.
Fruugo and the retailer apologises for any inconvenience caused.
Kind regards,
Wrong Items and no help from customer service
I ordered a white colour changing foundation for lightest skin and could already see on the order confirmation that it had the wrong colour (medium) on it even though the correct description was on the invoice... I immediately contacted the customer care to report but that didn't help, they sent it anyway and the one they ended up sending, which I now received and have to figure out how to return is for dark skin. Will definitely not be making use of this platform ever again.
18 October 2025
Unprompted review
Reply from Fruugo Nederland (NL) - fruugo.nl
Hello,
Thank you for providing this.
A member of our customer care team will be in touch very soon to help.
Kind regards,
I don't received item but they refund…
I don't received item but they refund me with no problems
14 October 2025
I always get my packet on time and it's…
I always get my packet on time and it's always good. That's why I gave 4 stars
10 October 2025
Products are good
Products are good, and I am not disappointed. always receive what I order.
26 September 2025
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