I received a different item from the one I ordered. I received a full refund without any difficulties but when I wanted to reorder the item I wanted, the price was increased so I couldn’t buy it with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After checking the US producer's website for a product from the USA costing approximately $50, I was going to be charged tax, shipping and a 'passport tax???' that was more expensive than the actual p... See more
Yeah really good, one for one so far, ordered fila jacket claret and blue, you know the one, really well made so you know its legit and it come within 2 days which was fantastic also. I will definite... See more
Top experience. Item came from China but I was able to track progress regularly. Delivery time was pretty good. Item functioned as advertised. Would happily purchase through Fruugo again.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.3
Excellent
57K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very speedy delivery I am happy and…
Very speedy delivery I am happy and will shop here again
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didnt dislike anything delivery was…
I didnt dislike anything delivery was prompt thank you
2 September 2026
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you so much for your review. We really appreciate your kind comments!
Unfortunately we can see that you have rated us only 3 out of 5 stars on this occasion.
Please let us know if there is anything more we can do to improve your opinion and we will be happy to help.😊
Kind Regards
Misspelt duvet cover set, terrible quality - and clearly no quality control
I ordered a NEWCASTLE UPON TYNE duvet cover/pillow covers for my elderly dad. The product has been totally misspelt and instead reads 'NEWCAST CL" with what appears to be Chinese graffiti underneath. It took weeks for this item to arrive - only for it to be of no use - and a further two months to get a refund as it's very hard to get a quick answer from Fruugo and attempts to email are constantly returned.
1 August 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for leaving a review.
I am very sorry to hear that you received the wrong item.
We can confirm you have been issued with a full refund.
Please accept our apologies for any inconvenience caused.
Kind regards,
Easily found product on user friendly…
Easily found product on user friendly website, kept updated and well informed by email of status of order which was safely delivered by Royal Mail, Good experience all round-Thankyou.
2 September 2026
Great service right from the start
Great service right from the start.
Clear process communicated with a link to track the progress of your order.
I also got messages from the provider overseas sending the product. Gave confidence in the delivery times.
I picked it up just across the road at an InPost provider. Seamless :)
1 September 2026
Easy to navigate and good options re…
Easy to navigate and good options re paying for goods. Reliable delivery too.
1 September 2026
I was very pleased with my perfume for…Mr Jason
I was very pleased with my perfume for men and woman and got it on time also courier was very pleasant so yes pleased all round thank you
1 September 2026
Good expirience
During order custemer service helped me to fix mistake i did.
The order arived in short time and i recived what i orderd
14 August 2026
My cats love the product but there is…
My cats love the product but there is so little in the pack and I feel it will be very expensive to keep ordering it.
1 September 2026
Frequent, up-to-date communications - tick!
I had never shopped at Fruugo before, but they had a product I first purchased on Amazon, which they no longer stocked. I was pleased to find Fruugo had it. Following the order, Fruugo kept me informed at all stages of the dispatch/delivery process; the product arrived exactly when they said it would.
31 August 2026
I received very quickly
31 August 2026
Really impressed
Really impressed. Excellent quality and communication great throughout. Arrived within the timeframe too. Thank you.
31 August 2026
Fruugo was great
Fruugo was great, easy to order, updates on delivery - a good quality item at a great price.
31 August 2026
Excellent service
Very straightforward. Came a couple of days before the due date, which always helps, especially when you want to protect an expensive camera lens. So yeah, very good service.
31 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.