Where the hell is my order? Ordered in the beginning of May, and no update whatsoever, no answer after filling the contact form, nothing! But, I am however, €200 lighter..
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See what reviewers are saying
Great service !!! There was a misunderstanding about a product I ordered ...parts were missing I thought..but I had to buy that part separately!! I mailed them..literally 10 mins later they send an em... See more
Ordered a battery, was sent to a delivery point instead of my home address as I requested. For this reason, I didn’t notice and item was returned to supplier. Fruugo face me a refund immediately which... See more
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
Asks customers to review
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Ordered a Razer gaming mouse
Ordered a Razer gaming mouse. They delivered a fake replica that isn't even recognized by the Rzer Synapse App. Pretty sure the sensor of the mouse isn't the authentic one too. Scam!
22 November 2025
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm very sorry to hear this.
A member of the Customer Service Team will be in contact with you shortly to assist further.
Kind regards,
Takes a long time to get it
21 November 2025
I had a question about my order…
I had a question about my order regarding to when I will recive my order, which was quickly anwered by the Customer service.
22 October 2025
Unprompted review
Horrible store!!!
Horrible store!Do never order anything at this sh** store! It is just waste of money and lots of time!!!
16 October 2025
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello
Thank you for your review.
Sorry to hear this,
A member of our customer care team will be in touch shortly.
Kind regards.
show wrong pictures of the goods,
They show wrong pictures of the goods :picture of Purina pro plan but it is something else :Cujmh Veterinaire Hond Probiotische Traktaties 30pcs
14 October 2025
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm sorry to hear this.
A member of the Customer Service Team will be in contact with you shortly to assist further.
Kind regards,
Bad quality
Very bad product I bought from them and can't even review the product. Used once rubber just breaks and fuel everywhere. Dangerous
12 September 2025
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I am sorry to hear about your order.
A member of our Customer Care Team will be in contact to help resolve this issue.
Kind regards
i didn't get my package
Eventough i didn't get my package, the people of Fruugo offered me a hand right away and are very kind. They did everything in their power to make things right. They gave me my refund for the lost delivery wich made my day. I can't thank them enough. 🩷🩷🩷
Lots of love,
Tijana
7 October 2025
this online store is great because when…
this online store is great because when they find out that some of the products on their online store does not comply with regulation they don't hesitated, they inform the customers and refund them. thank you Maisie for your client service
2 October 2025
dark spot remover
Product was easy to find and available. Ordering was straight forward as well as origin of the product. Everything was conform to description and sent quickly.
2 October 2025
Easy to order on the website
Easy to order on the website. Fast delivery and items were as described in great quality.
2 October 2025
Vlotte behandeling van bestelling
29 September 2025
Whatever you want
Market range is good but the major drawback was that they didn’t accept visa payments. It was annoying to connect my card first with apple pay and then pay for goods. Fix this pls
5 September 2025
Unprompted review
PERFECTE SERVICE
1 September 2025
Complicated
The questions and answers lacked detail, which was a bit stressful. The answers didn't clearly answer the questions
And the follow-up lacked ease and clarity
24 August 2025
I had a very disappointing experience
I had a very disappointing experience. The company advertises products as if they are shipped from Belgium through registered websites, but in reality, the items come from China. When you try to return something, you’re forced to pay the return shipping costs yourself – often over €40 – and the company takes no responsibility. I bought headphones for €50, but returning them cost me €40, leaving me with a huge loss. This feels misleading and unfair, and the service is extremely poor.
12 August 2025
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for sharing your feedback with us.
A member of the team has been in touch to provide you with further information via your open enquiry.
Kind regards,
From shipping to delivery everything is…
From shipping to delivery everything is on point and also the time to delivery
27 July 2025
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