Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
Company replied
I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
Company replied
Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
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Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had received an email ad for Eagle…
I had received an email ad for Eagle Rare 12 and a free bottle of ER 10. They had decent prices on ER 12 so I pulled the trigger. Seems like a great company, packaging was fantastic and everything arrived complete! Can't wait to try the ER 12!
19 February 2026
Unprompted review
Reply from Frootbat
Hi Orin,
Thank you for sharing your experience! We’re so glad to hear the offer caught your eye and that everything arrived safely and in perfect condition.
It’s great to know you were happy with the packaging and overall service. We put a lot of care into making sure every order gets to you securely. We hope you really enjoy the Eagle Rare 12. It’s an exciting bottle to try.
We truly appreciate your support and look forward to your next order!
Best regards,
Frootbat Team
I highly recommend Frootbat have used…
I highly recommend Frootbat have used several times now and the service and product is great.
Customer service is wonderful and very helpful especially Kisha who assisted me with some questions.
I will continue to use Frootbat.
12 February 2026
Unprompted review
Reply from Frootbat
Hi Alina,
Thank you so much for your continued support and for sharing your experience with us! We’re thrilled to hear that you’ve had consistently great service and enjoyed our products.
We’ll be sure to pass along your kind words to her. Our team always aims to provide helpful and reliable support, so feedback like this truly means a lot.
We look forward to serving you again soon. Thanks for choosing Frootbat!
Kind regards,
Frootbat Team
Avoid - shady business practices
I placed an order for a 2018 Hibiki Anniversary Edition, received a confirmation, credit card was charged, and then I waited. Was not til I reached out and contacted them a week later (in that time I received absolutely zero updates) that they informed me the bottle was no longer available due to the bottle not meeting their quality standards, and instead offered me an entirely different Hibiki edition instead. I declined only to then notice the same bottle I had originally ordered was still available on their website, but at a $500 higher price point - Horrible experience, and will for sure take my business elsewhere. Avoid, and sounds like from other online reviews, this is standard business practice for this company.
14 January 2026
Unprompted review
Reply from Frootbat
Hi Gary,
We sincerely apologize for this experience and understand your frustration. Our goal is to ensure every bottle meets strict quality standards, but we clearly failed in our communication and in keeping our inventory pricing updated in real-time.
We assure you this was not intentional. We would like to investigate this specific instance further and make it right. Please contact our team directly at orders@frootbat.com so we can resolve this with you.
Sincerely,
Frootbat Team
Great delivery!
Have not been able to find a bottle of the Blanton's single barrel bourbon in our local ABC stores. After some research and great reviews of Frootbat, I was able to order a bottle and it was delivered in a short period of time straight to our door! Definitely will order again from Frootbat! So easy, so convenient! Customer service kept me updated every step of the way and were so kind!
3 February 2026
Reply from Frootbat
Hi Jynelle,
We are so happy we could help you track down that Blanton’s!
It’s great to hear our customer service team kept you informed—we aim to make the process as smooth as the bourbon itself. We can’t wait to handle your next order!
All the best,
Frootbat Team
Reply from Frootbat
Hi Glenn,
We appreciate your feedback! Our team works hard to curate a top-tier selection at fair prices, so it’s great to know we’re hitting the target. We look forward to helping you find your next great pour soon.
Best,
Frootbat Team
Great experience
Great experience
Fast delivery & product arrived well package and safe!
Easy drinking days ahead , cheers !
9 February 2026
Reply from Frootbat
Hey Stephen,
Cheers to that! We’re thrilled to hear your order arrived quickly and securely. There’s nothing better than knowing your favorite bottle is safe and sound. Enjoy those 'easy drinking days' ahead—we’ll be here when you’re ready for the next round!
Sincerely,
Frootbat Team
Great site
After initially wondering about their business model and how it might affect my orders, I have been very pleased with the promotions; products; ordering and delivery process; and customer service if needed. I have recommended the site to many.
9 February 2026
Reply from Frootbat
Hi Rodney,
Thank you so much for the kind words! We truly appreciate you giving us a chance to prove our value.
It’s wonderful to hear that our promotions and service have hit the mark for you. Nothing beats a personal recommendation—thanks for spreading the word!
All the best,
Frootbat Team
Prompt shipping
Prompt shipping. Regular deals and incentives for savings. Great communication, transparency and customer service. The best online liquor store I've used to date.
8 February 2026
Reply from Frootbat
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’ve had a great experience with our shipping, deals, and customer service. Your kind words mean a lot to our team, and we’re honoured to be your go-to online liquor store.
We look forward to serving you again soon!
Kind regards,
Frootbat Team
Great Price's and great Communication
Great Price's and great Communication , fast delivery as always , Thank You
30 January 2026
Reply from Frootbat
Hello Bobby,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the pricing, communication, and delivery. It’s always a pleasure to serve you.
Thanks again, and we look forward to your next order!
Best regards,
Frootbat Team
Most Unhappy
Most of what I've Ordered came exactly as I'd Hoped. The one that makes me a bit upset was a advent calender, it was a Christmas count down of Burban. So im thinking it's like the Jack Daniel's advent calender from last year and the Year before. It's was Buffalo Trace companies so how bad could it be. I got a call from FedEx Taiwan asking what was in box. I had to go back a month and a half to figure out what she was asking. Turns out what I paid good money for was not Burbon at all but silly one inch size if your lucky Christmas Ornaments
3 January 2026
Reply from Frootbat
Hi Randy,
Thank you for sharing your feedback and for your purchase. We’re glad to hear that most of your order met your expectations, but we’re sorry about the confusion with the advent calendar.
It sounds like there was a mix-up with the product description, and we completely understand how disappointing it must have been to expect a bourbon countdown and receive miniature ornaments instead. We’ll pass your feedback along to our team to help improve clarity and prevent this from happening in the future.
Best regards,
Frootbat Team
Elmer T Lee Valentines present success!
I was able to find Elmer T Lee at a decent price. It was delivered safely packed in 6 days! Will definetly order from here again, I was nervous to order online but they were amazing!
12 February 2026
Unprompted review
Reply from Frootbat
Hi Jeny,
We are thrilled to have helped you find the perfect Valentine’s Day gift! If you need anything else, please don't hesitate to reach out to our team. We would be more than happy to assist you.
Thank you for trusting us—we look forward to your next order!
All the best,
Frootbat Team
UPS delivered my bottle and everything…
UPS delivered my bottle and everything was intact, done real good will continue to do business
3 February 2026
Unprompted review
Reply from Frootbat
Hi Camille,
Thanks for the 5-star review! We’re glad to hear UPS handled your delivery with care and that everything arrived safe and sound.
We look forward to getting your next bottle to you soon. Cheers!
Sincerely,
Frootbat Team
Great bourbon but even better customer support!!
I ordered a bottle of King of Kentucky, 2 bottles of the Colonel Taylor small batch, and 12 bottles of Eagle Rare 10. Only 7 bottles of Eagle Rare made it to my UPS Access Point and I emailed Patrick and Joshua for support and they quickly shipped out 5 bottles of the Eagle Rare and came in 2 days after discussing the issue. Love the bourbons but more so the customer support!! Highly recommend Frootbat!!
12 February 2026
Unprompted review
Reply from Frootbat
Hi Hemedude,
Thank you for sharing your experience! While we always aim for a perfect delivery, we're glad Patrick and Joshua were able to jump in and get those remaining 5 bottles of Eagle Rare to you so quickly.
That is a truly impressive lineup of bourbon you’ve got there—enjoy the bottles! We appreciate your recommendation and can't wait to serve you again.
Best,
Frootbat Team
Very prompt shipping!
5 February 2026
Reply from Frootbat
Hey Arnoldo,
Short, sweet, and fast—just like our shipping! We know you’re eager to enjoy your purchase, so we make it a priority to get orders out the door as quickly as possible.
Cheers, and thanks for choosing Frootbat!
Sincerely,
Frootbat Team
Reply from Frootbat
Hi James,
Thank you so much for the 5-star review! We strive to be your one-stop shop for all things spirits, so it’s wonderful to hear that our selection, pricing, and speed hit the mark for you.
We look forward to helping you find your next favorite bottle soon!
All the best,
Frootbat Team
Great company
Great company, fast, efficient and if you have a question, it is answered almost immediately.
30 January 2026
Reply from Frootbat
Hi Kevin,
Thank you so much for your kind words! We’re thrilled to hear you had a fast and smooth experience with us. It’s always our goal to be helpful and responsive, and your feedback means a lot. We look forward to serving you again soon!
Kind regards,
Frootbat Team
Great Service
Order arrived quickly and I am continually amazed at how well the bottle was packed. It could literally have been dropped from a plane to bounce onto my porch for delivery!
2 February 2026
Reply from Frootbat
Hi Richard,
Thank you so much for the awesome feedback! We’re thrilled to hear your order arrived quickly and safely. Our team takes packing very seriously. Your “dropped from a plane” line made our day!
Cheers,
Frootbat Team
Items are on time
Items are on time. When I have a question it is answered quickly. I have been extremely happy with the whole process. Great job.
1 February 2026
Reply from Frootbat
Hi James,
Thank you so much for your kind words!
We’re really happy to hear that your items arrived on time and that our team was able to answer your questions quickly. Knowing that you’ve been extremely happy with the whole process truly means a lot to us.
Kind regards,
Frootbat Team
Fast service from order to delivery.
Fast service from order to delivery.
Very well packaged no worries about damage or leaks.
31 January 2026
Reply from Frootbat
Hello Michael,
Thank you for your kind words! We’re thrilled to hear you enjoyed our fast service and that your order arrived safely and well-packaged. Feedback like yours motivates our team to keep delivering the best experience possible.
Looking forward to doing more business with you!
Warm regards,
Frootbat Team
Reply from Frootbat
Hi Angela,
We appreciate your 5-star review!
We’re glad to hear you found our website easy to use, our pricing fair, and the delivery quick and well-packaged. Your support really motivates our team to keep providing the best experience.
Cheers!
Frootbat Team
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