Front Reviews 294

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are u... See more

Company replied

Rated 1 out of 5 stars

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email p... See more

Rated 1 out of 5 stars

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag... See more

Company replied

Rated 4 out of 5 stars

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it f... See more

Company details

  1. Software Company

Written by the company

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/


Contact info

1.7

Bad

TrustScore 1.5 out of 5

294 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

It is very handy tool

It is very handy tool. We cannot imagine our work without it. It is stable and easy to use. We would like to have faster new featured added to the app.

13 April 2022
Rated 5 out of 5 stars

Great Collaborative tool

Front is amazing! So nice to have everything all in one place. Great features to collaborate with team members, work on drafts and tag each other in important messages.

13 April 2022
Rated 4 out of 5 stars

Front has been great

Front has been great! I love how I can collaborate with my team on responding to customer emails without leaving Front

One thing I struggle with is rearranging events on Front’s calendar. Sometimes I’ll move a meeting in Front where that meeting has a zoom link associated with it, but when I try to join the meeting at the new time that link breaks. I realize this might be out of Front’s control, but it is a point of friction I experience, often right before a meeting.

13 April 2022
Rated 5 out of 5 stars

Excellent Tool for Keeping Specific…

Excellent Tool for Keeping Specific Teammates Up-To-Date. Love how easy it is to collaborate with co-works & teammates in one thread.

Current suggestions:
1. The ability to merge a Discussion thread with an Email thread. (I've been asking for this one since we started using Front a few years ago.)
2. An editable bubble or note area on the side where a summary of long threads could be entered. And then have the bubble or note keep moving to the bottom of the thread.

13 April 2022
Rated 4 out of 5 stars

Overall

Overall, the platform works well. I wish it was easier to format tables, bullets, etc. Also, the color choices for the color fonts is a little unprofessional. It's difficult to use the bright blue, it would be great to get a dark blue color.

13 April 2022

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