Our Place has been great!! I love their safe cookware & we’re loving our Wonder Oven!! If you have any issues, their customer service will usually help out within a couple days!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve studied the claims about the Our Place stainless cookware being nonstick with great skepticism. After finally taking the plunge, when it was included in a sale, I’ve been amazed. The two pans I b... See more
Company replied
I have been loving my Our Place Pots, Pans and Plate-wear. I recently placed an additional order to double up on some favourites and when I ran into an issue, their customer service team was quick to... See more
Company replied
I have placed 2 orders with Our Place. Both were received very promptly. Packaging is meticulous and all items in both orders arrived in perfect condition. I purchased the Always Pan 2.0 and the Perfe... See more
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4.4
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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The products I’ve bought are great
The products I’ve bought are great, the packaging is great and the customer service is great. Altogether a great experience
10 April 2026
Reply from Our Place
Thank you for sharing this.
It is wonderful to hear that everything from the products to the packaging and customer service has come together to create such a positive experience for you. We are really glad it has all felt smooth and enjoyable from start to finish.
We appreciate your support and hope you continue to enjoy your pieces for many meals ahead.
Non stick doesn't last.
Having had my pans for a few months now ( for some) and over a year for the other I now find they are no longer non stick. Always looked after them as instructed but they will now sadly be going in the bin.
15 April 2026
Unprompted review
Reply from Our Place
Thank you for sharing your experience and for taking such thoughtful care of your pans over time.
Nonstick performance can change depending on heat level, cooking fats, and residue buildup that can gradually form even with gentle use. In many cases, a deep refresh can help restore a smoother cooking surface and improve food release. Keep an eye out as a team member will be reaching out to you shortly.
I've used my WonderOven several times
I've used my WonderOven several times now. Toast came out fine, air fryer was OK, but didn't get my waffle fries very crispy. Used the bake tonight to make frozen quesadillas which came out very good. Temperature setting seems to be a guesstimate, but all. In all, I really like my purchase.👍
7 April 2026
Reply from Our Place
Thanks so much for sharing your experience with the Wonder Oven.
It’s great to hear your toast and baked quesadillas turned out well, and that you’re enjoying your purchase overall. For air frying, especially with items like waffle fries, a bit more time in a single layer can often help them crisp up more evenly. A light shake or flip partway through can also make a difference.
The temperature can feel a little different depending on the setting and what’s inside, so adjusting slightly based on the food can help dial in results over time.
We’re really glad it’s becoming a useful part of your kitchen, and we appreciate you taking the time to share your feedback.
The non stick surface works great!
8 April 2026
Reply from Our Place
Thank you for sharing this.
It is great to hear that the non stick surface has been working so well for you. We are glad it is making cooking feel smooth and easy in your kitchen.
We appreciate your support and hope you continue to enjoy it for many meals to come.
Great quality
Great quality! Sturdy to the point you can feel the difference from other pans!
14 April 2026
Reply from Our Place
Thank you for sharing this.
It is wonderful to hear that the quality and sturdiness have stood out to you. We are glad the difference has been clear and that your pan feels solid and reliable in your kitchen.
We truly appreciate your support and hope it continues to serve you well for many meals ahead.
Everything I have bought form our place…
Everything I have bought form our place has been amazing!
13 August 2025
Unprompted review
Reply from Our Place
Thank you so much for sharing this.
It is wonderful to hear that everything you have chosen from Our Place has been such a great fit for your kitchen. We are truly glad it has all been a positive experience for you.
We appreciate your support and hope your pieces continue to bring ease and enjoyment to your cooking every day.
Don’t believe the marketing bullshit
Don’t believe the marketing bullshit. These pans are definitely not nonstick. They are little better than stainless steel and much more difficult to clean. In the attached photo you can see the result of cooking some chicken skewers. Despite using plenty of oil in the pan, the chicken has still stuck to it and torn of when turning the skewers.
13 April 2026
Unprompted review
Reply from Our Place
I’m really sorry to hear that the chicken skewers stuck and didn’t release the way you expected. That must have been frustrating, especially when you were trying to cook with oil already in the pan. Keep an eye out as a team member will be reaching out to you shortly.
Poor
I placed an order with this company and upon receiving a part of my order I noticed the boxes were open and had punctured on them. When I applied for a return and refund they said I would get over $300 less than I paid due to some phantom charge. Due to poor packing the products are most likely damaged by the company or shipper. Now they want me to jump through a bunch of hoops to return the order. They take forever to respond as well to emails.
Terrible company, terrible customer service, sends orders in open boxes that are punctured.
Stay away!
13 April 2026
Unprompted review
Reply from Our Place
Thank you for sharing your experience. I’m really sorry to hear how this situation has unfolded, especially after receiving your order in less than ideal condition. That’s certainly not the experience we want for anyone. Keep an eye out as a team member will be reaching out to you shortly.
Great customer service!
The service was quick and so genuine and thoughtful when my new oven had mark on it! They handled it well and gave me a satisfactory solution to my issue and couldn’t be happier with the outcome!
12 April 2026
Reply from Our Place
Thank you for taking the time to share this lovely experience.
It is wonderful to hear that our team was able to support you quickly and thoughtfully when your oven arrived with a mark. We are glad the solution felt right for you and that everything was resolved smoothly.
We truly appreciate your kind words and are always here whenever you need us. Enjoy your new oven and happy cooking ahead.
I love this product
I love this product. The pans are a joy to cook with!
After a package a previously purchased went missing, this order was fast and flawless. Customer service was fantastic with my missing package and didn't hesitate to reimburse me.
7 April 2026
Reply from Our Place
Thank you for sharing this kind feedback.
It is wonderful to hear that you are enjoying cooking with your pans and that your recent order arrived smoothly. We are also glad our team could step in quickly to help resolve the missing package and make things right for you without delay.
Your experience means a lot to us, and we are always here whenever you need support. We hope your pans continue to bring ease and joy to your cooking every day.
Excellent Customer Service - Very Impressed
I wasn't sure about the pans at first but after going back to old-style pans at a family member's place I realised my Forever pans were decent!
Better than the pans though is that when we were having issues with our pans (started to get sticky) the team organised to replace our pans (super easily) under their guarantee.
The process was so easy and the team were always lovely - I was so impressed. At the very least this shows a committment to a high value product and great service, and definitely product and team you can rely on. Go Our PLace.
14 April 2026
Unprompted review
Reply from Our Place
Thank you so much for sharing this thoughtful update.
It is lovely to hear how your experience has evolved and that your Always pans are now a trusted part of your kitchen. We are especially glad our team could support you quickly and easily when you needed assistance. That kind of experience is exactly what we aim for.
Your kind words about the team mean a lot, and we will be sure to share them. We truly appreciate you being part of our community and hope your pans continue to serve you well for many meals to come.
Reply from Our Place
Thank you so much for your kind note.
It’s really wonderful to hear that you felt well supported. We truly appreciate you taking the time to share this feedback.
I love the quality of your product..
1 April 2026
Reply from Our Place
Thank you for your kind words.
It’s really nice to hear the quality has made such a positive impression. We truly appreciate you taking a moment to share this.
Titanium Pan review
Easy purchase, good price, prompt delivery and we love the pan. Heats evenly at whatever temperature that I want to use. Cleans up easily. Now let’s see how long it lasts.
1 April 2026
Reply from Our Place
Thank you for sharing your experience.
It’s great to hear the purchase process felt easy, delivery was prompt, and the pan has been performing well in your kitchen. We’re especially glad the even heating and simple cleanup have been a good fit for your cooking routine.
We appreciate you taking the time to leave your thoughts and hope it continues to serve you well over time.
Reply from Our Place
Thank you for sharing your experience.
It’s wonderful to hear the quality has been a great fit for you and that everything arrived quickly. We truly appreciate you taking the time to let us know.
Highly recommend
Online ordering was easy, and the order arrived within a reasonable amount of time.
Merchandise was packed well and items arrived in excellent condition.
The titanium set was as described online, and I am enjoying the use of safe cooking vessels.
Only wish there were a smaller size of both the pot and the pan for one-person cooking.
Highly recommend.
31 March 2026
Reply from Our Place
Thank you for taking the time to share such a thoughtful review.
It’s great to hear the ordering process felt smooth, delivery was timely, and everything arrived in excellent condition. We’re also glad the cookware is living up to your expectations in everyday use.
Your suggestion about adding smaller sizes for solo cooking is really helpful and has been shared with the team for consideration. Feedback like this truly helps guide future improvements.
We really appreciate your recommendation and support.
Wonderful product!!
We have other Our Place pans and we love them all. We now have our daughter hooked on them and we bought her one as a birthday gift.
31 March 2026
Reply from Our Place
Thank you for sharing this lovely message.
It’s wonderful to hear that your cookware has become a favorite in your home, and even more special that it’s now part of your daughter’s kitchen too. Gifting something you enjoy yourself is such a meaningful gesture.
We’re really grateful for your continued support and so happy the pieces have been a great fit for your family.
beautiful product, incredibly responsive customer service
The pan arrived very quickly by Canada Post and local Express company. The bonus bowls by different delivery service not so impressive. The pans are attractive and functional, and free from non-stick coatings. The terra cotta coloured bowls are lovely to look at and substantial in size, with no defects in glaze. Packaging should get a shout out also, no damage to any item. I would recommend to anyone.
11 April 2026
Unprompted review
Reply from Our Place
Thank you for taking the time to share such a detailed review.
It’s great to hear the pans are both attractive and functional, and that the coating-free design, bowls, and overall quality have been a good fit for your kitchen. We’re also really glad everything arrived safely and in great condition, including the careful packaging.
Your feedback about the delivery experience is helpful as well and has been noted for review by the team.
We truly appreciate your recommendation and support.
Great non-coated nonstick cookware
Great non-coated nonstick cookware. Works great and packaged and shipped perfectly!
4 April 2026
Reply from Our Place
Thank you for sharing your experience.
It’s great to hear the cookware has been performing well for you and that everything arrived smoothly. We’re really glad the uncoated surface and overall quality have been a good match for your kitchen.
Your feedback is truly appreciated, and we’re grateful you took the time to let us know.
This product is just superior
This product is just superior - I am now buying for all my adult children who Love !!
31 March 2026
Reply from Our Place
Thank you for sharing such kind words.
It’s wonderful to hear the cookware has been such a great fit for you, and even more special that you’re choosing it as gifts for your family. That really means a lot.
We’re grateful for your support and so glad it’s bringing joy to your kitchen and to your loved ones as well.
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