Fromex Photo & Digital Reviews 1,129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services, noting that their prints, including large format and specialty items, consistently turn out beautifully and accurately. Many people highlight the exceptional staff, describing them as patient, knowledgeable, professional, and friendly, providing excellent and personalized service that makes the ordering process smooth and enjoyable. The efficiency of the ordering process and quick turnaround times are also frequently mentioned as major positives. However, some customers also noted occasional issues with prints being cut off or cropped incorrectly, affecting watermarks or parts of images. A few people also mentioned that while the overall service is excellent, there were instances where initial interactions with staff were not as helpful, though these were often resolved by other employees.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the excellent quality of... See more

Product

Reviewers mention positive feedback about product. Customers are consistently impressed with the quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its speed, affordability, and high quality.... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the process smooth... See more

Order

People report positive experiences with their orders. Many customers were pleased with the ease of online... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Fromex photo lab for various projects for many years. Recently, I have been experimenting with various print mediums. Fromex offers sample options on aluminum. I am happy to say the... See more

Rated 5 out of 5 stars

Had a photo made into a large poster for my husband’s Celebration of Life event. After discussing it with Brittany, I knew exactly what was needed…..she was patient, knowledgeable and professional.... See more

Rated 5 out of 5 stars

I’m a big fan of Fromex. I love that I can print exactly what I need in any size. As a graphic designer who’s picky about print quality, I’m always impressed with their work and their finishes. I rece... See more

Rated 5 out of 5 stars

My annual job of jewel case calendars is a challenge, I think, due to my sending vertical rather than horizontal images. The team has worked with me (and my lack of tech prowess) patiently year af... See more


Company details

  1. Photo Printing Service

Written by the company

Fromex Photo & Digital is a full-service photo and imaging company dedicated to helping people preserve, share, and celebrate their memories. Since our founding, we’ve built a reputation for quality craftsmanship, personal service, and a passion for photography—both film and digital. We provide a wide range of professional services, including: High-quality color and black & white photo printing in sizes from standard snapshots to large-format enlargements. Fine art and specialty products such as canvas wraps, aluminum prints, and custom photo gifts. Film processing, scanning, and digital archiving to keep your memories safe for generations. Expert photo restoration services to bring damaged or faded photographs back to life. With convenient online ordering at www.fromex.com, you can easily upload and print from your computer, tablet, or smartphone. Whether you’re a professional photographer, an artist, or simply someone who loves capturing life’s moments, Fromex offers the tools, expertise, and personal care to make your images look their very best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 3 out of 5 stars

Choose photo finisher carefully

The quality of the print I ordered was fine, but it took way too long (days). It may sound crazy, but I could have obtained as good a print within hours from Walgreens. I regretted not going with my previous experience with Walgreens, even for an oversized print. I opted for the "pro" (i.e., Fromex) and . . . regretted it this time.

19 March 2024
Rated 1 out of 5 stars

Worst photo prints out of any company I tried

I tried several photo print companies to see who would give the nicest photo prints and I had fromex print me 159 4x6s of time spent in Kyoto, Japan. They were so awful! I feel like words can't describe. People I showed them to said it looked like they tried to ruin the photos. They were that bad. There were extremely under-saturated, so they looked like there was almost no color in the photos. They were dark, so you couldn't see all the details the photos contained. They were cropped a little despite that not being selected for. The paper was the thinnest of all the companies I tried, by far, it felt very cheap. I called to talk to someone at the company and I got an uninterested receptionist who just told me to go to their website to print a label to return them. She didn't know where the labels were on the website. She didn't know anything about printing photos. She was not sorry in anyway. I see now why they push their mugs and life size cutouts, it's because they do not emphasize quality at all and just want to make cheesy, novelty items.

16 March 2024
Rated 5 out of 5 stars

Great

Great, I wanted 6 8x10 prints framed and I e-mailed the pictures from my phone and John had them done in 2 days and I picked them up at Fromex. They were exactly what I wanted.

24 February 2024

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