FFD Commercial Refrigeration Reviews 

Excellent company, product arrived as described with speedy delivery, will use again 👍🏻

Very good service and great to be kept in the loop with delivery. Item is great

Ordered a bar fridge and they promised the Earth on delivery and even paid an extra £50 for a morning timed delivery slot between 8am and 10am. Well nothing... Zilch, Zero... Excuses after excuses so I ended up cancelling the order out of shear anger. Utter feckless lot. Had four staff members in from 8am hanging around for something that as they put it "may or may not arrive". Ended up going elsewhere. Don't bother using them.

I spoke to sales at fridge freezer direct to confirm an item was instock due to an urgent need, the sales representative said there was 3 in stock and would be delivered the next day if i paid online to which i did, a week later just 24 hours before our pub opens still no fridges, i chased the supplier to hear that our item isnt instock and would be available as soon as July. Terrible service and cannot believe how poorly i have been treated. This wouldnt have been an issue if i had of just placed an order online, my issue is because its so urgent i called to speak to sales to confirm its instock. This company are just after your money in hope they can delay you till the items are in stock.

I would highly recommend this company to everyone I know, customer service is first class and nothing is too much trouble. Very helpful, top quality products and quick delivery, couldn't ask for anything more, thanks FFD I will be ordering again and recommending you to everyone I know

Hours of searching on internet for commercial freezer and reputable supplier and I finally settled on FFD. During my search, I ruled out any company that didn't answer their sales line (and there was quite a few) as if they can't even be bothered to answer sales, you can be sure you won't have much joy in getting through to their aftersales. I also ruled out those companies where their 'good' reviews were predominantly from 'invited' reviewers with just 1 review to their name.

Buying from FFD was straight forward. Next day delivery was an important factor but given many of the companies I has contacted said they couldn't do this because of the surge in demand with the food outlets opening up again after lockdown, I was concerned that FFD wouldn't honour this. Soon after the online purchase, I get an email saying deliveries are taking longer than usual and I will be contacted when a delivery date is known. I contacted FFD who assured me that this is just a standard email and that my freezer was booked for next day delivery. Sure enough, it arrived early the next day. The reason for not giving 5 stars is the delivery itself could have been done better - online tracking saying it had been delivered but subsequent text messages 1/2 hr later saying it was some 15 miles away. Basically the online tracking and text messages were not in sync.

Bought a brand new display freezer from them made by Prodis. Be warned you need to buy a labour included warranty if your stupid enough to buy one of these or anything from this company. Read the reviews as we wish we had now, probably the worst customer services we have ever experienced. First of all it broke down after 3 months (lost about £600 of stock as probe failed), had to pay for a engineer report, then email that to them. They then take a deposit for the parts from you before sending them and will only return it when you ship back the old part. Was a farce over a less than twenty pound probe. Breakdown two was the hot valve and we again lost all the stock, had to get a engineer to come make a report, email that and then pay for him to come back and fit, as we didn't have a labour included warranty. The third break down within 7 months after we bought it was BOTH COMPRESSORS? So after 3 breakdowns and over £500 in labour, engineers reports and stock losses we asked for a refund or a replacement as this crock of C*** is not a product that is fit for purpose. They offered in reply that they will only supply the replacement parts if we pay £500 deposit and ship the parts back. Told us we cant do anything legally as it is a business to business contract and not covered by the sale of goods act. They will only supply the replacement parts if we pay £500 deposit and ship the parts back after at our expense. Would mean we would have paid out in excess of the value of the freezer in labour, gas and engineer reports, stock losses to fix a freezer that didn't last 3 months without failing. You have been warned.
Oh we did not lie about the request for £500
Recieved: 07 January 2021 11:37
"Good morning XXXX please see email from Prodis below, as you can see the old compressors have to be returned to Prodis, you can see they will charge us for these, we can proceed two ways, you can return the old compressors then the new ones will be dispatched, or we can take a deposit unitil the old ones are returned, please let me know how you wish to proceed thank you."

Excellent services from support team who are ready to help client any time.

I wasn’t sure whether to order from this website as I didn’t see many reviews here but I did and it was a really good experience. Received my order within 2 days and no issues whatsoever. Very good price and happy with the product. Keep up the good job!

The product we received from FFD was badly damaged as if it had literally been dropped off the back of a lorry. There had been an effort wipe it clean with an oily rag, as if it had been ex-display prior to that. Our mistake was not to unwrap the item the day we received it.. instead we waited to unwrap it as we needed to install it into a new bar unit. The company were indignant of the damage and refused to rectify the problem. Whilst they could argue the damage was not done on their watch, the state of the product inside was dreadful, and was clearly not new (as advertised). In our view this company is more concerned with making a quick buck, than delivering good service. AVOID.

Ordered some glasses and unfortunately one was broken upon arrival. Called them and got through straight away which is unheard of! Chap on the phone was really helpful and arranged one to be sent out. Arrived the next day. Amazing customer service. Highly recommended and will be purchasing from them again

My hotpoint freezer malfunctioned 1 month into virus lockdown and hotpoint were unable to help me at all.

On short notice i contacted FFD and asked if they had anything for next day delivery and they managed to get my a large chest freezer out for next day delivery. Luckily my food was still frozen from my hotpoint freezer and so FFD saved me about £1000's worth of food with the quick delivery.

Thank you so much FFD.

Excellent company, Steve served me and was exceptionally helpful, honest and professional.

Good range of chest freezers at competitive prices - one very happy customer.

Couldn't have been more helpful, we required equipment urgently and every effort was made to accommodate our request. Goods were delivered on a Saturday morning by a very helpful driver,

Would definitely recommend and will be using again when required.

I purchased an Elstar undercounter bottle cooler in December. Delivery was quick and efficient, especially after me correcting the error I made whilst ordering. A fortnight ago the fridge stopped chilling to the required temperature. I reported the problem and within 3 days an engineer came and identified there was a gas leak in the system. He ordered the parts which were delivered 2 days later and 48 hours later an engineer arrived to fit them. This was all done under the warranty on the unit.
I am extremely happy with the service I've had from this company and very impressed with the way they have sorted out the problem.

Delivered on time - product exactly what we wanted.

Initial discussion on delivery and size of unit.
Decided to downsize and thereby the delivery
might be charged , not that this was an issue .. Couldn’t have been more helpful In all aspects .
Bonus , cooler arrived early and doing a great job .

Fast and efficient service.would recommend anytime

This is a good company. Had problems when the chiller and freezer were delivered, Credit to FFD. Spoke to Steve, he and his teams response was immediate and first class.

Would recommend this company without any hesitation.

John Marris

Enid’s News

Hull

Will definitely use these guys again. They got me out of a tight spot with some equipment I needed quickly and at the right price. Had a slight issue that wasn’t FFD fault but Tracey in customer service sorted it quickly. Highly recommend. Cheers, Nigel.