I LOVED the original Bergamot detergent and used it for special events, such as washing my daughter’s sheets when she came home from college. I ordered the Bergamot Beach and it smells awful, like che... See more
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I have been a loyal customer, 2.5 years of exclusively buying Frey laundry Bergamot Beach laundry soap, softener, booster and dryer sheets, I just ordered the new 2.0 Frey bergamot beach scent and us... See more
Excellent product! Customer response amazing. Challenged by supply chain which is not fair considering how eco-friendly, original, animal testing caring and donating friendly they are.....only bug for... See more
Company replied
The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequ... See more
Company replied
2.7
Poor
1K reviews
Hasn’t replied to negative reviews
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I love this company and it's product
I love this company and it's product! Quality product with incredible scent! Excellent customer service support and easy ordering! Highly recommend!
10 February 2022
Reply from Frey
We really appreciate your kind words and fantastic review. You ROCK!
Not the same Frey Scent from the…
Not the same Frey Scent from the past... Very dissappointed in the new scent. I would like to see the old formula and scent come back from the past.
10 February 2022
Excellent quality and fragrances
Excellent quality and fragrances, high prices and extremely long order processing times. Wonderful customer service however!
10 February 2022
Reply from Frey
Than you for that great review and kind words! Please know that our customer service team is always available to help you with anything you need!
The detergent smells nice
The detergent smells nice. I find the website a little difficult to navigate.
10 February 2022
Reply from Frey
So great to read you are enjoying your FREY detergent! I'm so sorry for the hassle with our website. Feel free to contact our customer service team if you run into any trouble!
Reply from Frey
You are AMAZING! Thank you very much for the 5 stars!
Product is not what it used to be
Product is not the same as when it was first launched - it smells cheap and chemical-ish now.
10 February 2022
Reply from Frey
I'm terribly sorry about the inconvenience. While we continue to improve our formula, our fragrances should be the same. You can contact our customer service team anytime if there's anything wrong with your FREY products.
Frey’s fragrances are fabulous.
10 February 2022
Reply from Frey
Such a great review! Thank you so much for the 5 stars. YOU ROCK!
I love this product
I love this product! It's compact, smells heavenly and does a great job on my clothing. I highly recommend it
10 February 2022
Reply from Frey
Heavenly! Such a lovely review, thank you so much for that!
I’ve been addicted to Frey’s fragrance…
I’ve been addicted to Frey’s fragrance since the beginning. I prefer the scent booster but since it wasn’t available I got the dryer sheets. Ahhhhh
10 February 2022
Reply from Frey
Since the beginning! That's truly something. We are so happy you are part of the FREY family!
I always love my Frey products
I always love my Frey products. As good as they come and feels different.
10 February 2022
Reply from Frey
Thank you so much for being part of the FREY family! YOU ROCK!
Great company and some of the best…
Great company and some of the best products on the planet! You can’t go wrong with Frey. Great scents, quality products at a great price
10 February 2022
Amazing smell!!!
10 February 2022
I love all Frey products
I love all Frey products! I use the laundry, body, and hair care products. The scent sets it apart from all others. Everything is excellent quality.
10 February 2022
Ever Since I first started using Frey
Ever Since I first started this I thought ofcouse my clothes smelled amazing but how soft they were and clean. The shampoo and conditioner is amazing too. I have also tried the amazing dryer sheets love them how they make my clothes soft and static free and smell amazing.
Thank you Frey 😊
10 February 2022
I have always enjoyed Frey
I have always enjoyed Frey, from the detergent to the customer service. It’s an absolutely amazing company that is up there as far as one of my favorites. I wished I had a nonstop supply of this stuff. Highly recommend this product!
10 February 2022
i CONTACTED FREY BECAUSE i LOST MY…
i CONTACTED FREY BECAUSE i LOST MY PASSWORD AND COULD NO LONGER ORDER. NOT ONLY DID THEY SOLVE MY PROBLEM, BUT SENT ME SOME SAMPLE PRODUCTS. THANKS, FREY!!
10 February 2022
Excellent products
Excellent products! Customer service goes out of their way to communicate and help. Best smelling products too, the compliments never stop!
9 February 2022
Reply from Frey
Aaawww, this is so amazing to read! Thank you so much for your support and for being part of FREY. You rock!
Will never order from Frey again
I ordered from Frey on 3rd December 2021 and still havent received my order. I sent many emails and it is always the same answer. We will prioritize your order. I received an email 3 weeks ago on 18th January telling me that the order is shipped however when I track the order it says that USPS created the label but is awaiting the order, for 3 weeks now! I will never order from them again and Im not even sure if I will ever get the products.
9 February 2022
Unprompted review
Reply from Frey
Hey there Sultan, I'm very sorry to hear about your experience. Please know that receiving an email with a tracking link means that our warehouse has shipped the package and it's ready to be picked up by USPS at our warehouse. However, the carrier can lose the package before they scan it in. That's usually what happens when a package gets stuck at "Label created". If you're still seeing no movement on your tracking history, please don't hesitate to reach out to our customer service team at hello@frey.support to get a solution. Thank you for your patience! 💚
if I didn't have to wait 2 months
if I didn't have to wait 2+ months you would have gotten 5 stars. however the last 3 orders i made 2 of them I had to cancel after 2 months on 1 and 3 on the other. I don't like having people make interest off my money when said within 7 days they are shipped.. very poor since the LIE of covid came out
8 February 2022
Reply from Frey
Hey there Jeff, super sorry to hear about your experience. We are working very hard to fix all our delay issues. I can promise you it's not a lie that covid slowed down things for growing companies like ours, but customers definitely shouldn't have to go through this. Again, we apologize for the inconvenience. Thank you for your patience and understanding! If there's anything we can do for you, don't hesitate to reach out to us at hello@frey.support.
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