Freshpet Reviews 870

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and show improved health, including shinier coats and better digestion. Many appreciate the convenience of the delivery service and the ease of ordering, often highlighting the excellent packaging that keeps the food fresh. However, some customers expressed concerns regarding pricing, particularly after initial discounts. A few also mentioned issues with delivery, such as lost orders or packages left in unsuitable conditions.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the food's fresh,... See more

Delivery service

Clients share positive opinions on delivery service, often praising its convenience, speed, and packaging.... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process extremely easy, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some consumers appreciate the reasonable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more

Company replied

Rated 5 out of 5 stars

Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more

Company replied

Rated 5 out of 5 stars

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more

Company replied

Rated 5 out of 5 stars

We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

It is truly food!

Good quality product and reasonably priced.

2 April 2026
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Reply from Freshpet

-Hi Sally, thank you for the 5-star review! We’re so glad you are having a great experience with Freshpet. Your pawsitive feedback truly has our tails wagging. 🐶💚

Rated 4 out of 5 stars

Our pup loves the Beef Turkey and Lamb…

Our pup loves the Beef Turkey and Lamb recipe. My kids say I’m spoiling her with “Bougie food” but for the added cost I think it’s well worth it to give her food that’s not highly processed.

2 April 2026
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Reply from Freshpet

Hi Jason, we're so happy your pup is loving Freshpet. Thanks for trusting us with her nutrition. We're here for the cuddles, the zoomies, and all the healthy meals to come! 🐶💚

Rated 5 out of 5 stars

Fresh pet is the way to go!

We love home delivery with Freshpet and my dog loves the taste of it too!

30 March 2026
Unprompted review
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Reply from Freshpet

Hi Susanne, hearing that your pup loves our recipes makes us so happy. We love keeping tails wagging with reliable delivery. 🐾💚

Rated 5 out of 5 stars

Freshpet has been great to work with

Freshpet has been great to work with. Order came shortly after joining. The pups love their food.

2 April 2026
Unprompted review
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Reply from Freshpet

Hi Angela, thank you so much for the kind words! We’re thrilled to hear everything arrived quickly and that your pups are loving their food. We appreciate you choosing Freshpet! 🐾💚

Rated 3 out of 5 stars

Arrived quickly

Arrived quickly. Well packaged and insulated. Takes up a lot of room in the fridge. One of my dogs refuses to eat the roll of meat hence the reduction in stars. The other dog is less fussy so more for him. But she went crazy for the turkey treats as did the less fussy one.

1 April 2026
Unprompted review
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Reply from Freshpet

Hi Sarah, thank you for sharing your experience. We’d like to look into this further for you. To help us do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 🐾💚

Rated 5 out of 5 stars

Dogs love the food!

Got the delivery on time and my two dogs love it!!

11 March 2026
Unprompted review
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Reply from Freshpet

Hi Kevin, we appreciate the pawsitive feedback! On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for sharing the love. 🐶💚

Rated 4 out of 5 stars

Riley loves it.

Riley loves the dog food. I am a bit disappointed there aren't a few more vegetables in the packages. I am grateful I do not have to spend so much time every weekend making his dog food myself.

31 March 2026
Unprompted review
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Reply from Freshpet

Hi Beth, thank you for sharing your feedback. We’re thrilled to hear Riley loves the dog food, and we’re especially glad it’s saving you time on weekends. We also really appreciate your feedback about the vegetables, hearing what you’d like to see more of helps us as we continue to improve our recipes. Thanks again for choosing us for Riley! 🐾💚

Rated 5 out of 5 stars

Sparky loves his Freshpet!

Sparky loves his Freshpet!! I love the fact that it is auto shipped to our house. Perfect in every way!

31 March 2026
Unprompted review
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Reply from Freshpet

Hi Pam, your review made our whole team smile! We're so happy Sparky is loving Freshpet. We love keeping tails wagging with reliable delivery. 🐶💚

Rated 5 out of 5 stars

Izzy eats better

Izzy eats better, has more energy and more consistent bowel movements. Best move we made with our fur baby.

26 March 2026
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Reply from Freshpet

Hi Anthony, thanks so much for sharing! We love hearing about the positive change's pets experience with Freshpet. Please give Izzy an extra belly rub from all of us. 🐾💚

Rated 5 out of 5 stars

My lab loves the food

My lab loves the food. Don’t really see much yet in her weight or activity.

25 March 2026
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Reply from Freshpet

Hi Roberta, we're so happy your lab is loving Freshpet. Thanks for the 5 stars. 💚🐶

Rated 5 out of 5 stars

Mila loves her new food

Mila loves her new food. We started out just using it as a topper and now we’re up to half and half. It smells just like human food and I love that the ingredients are real food and not chemicals and “meal”.

30 March 2026
Unprompted review
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Reply from Freshpet

Hi there, your review made our whole team smile! We're so happy Mila is loving Freshpet and that we’ve earned your trust. Thanks for the 5-stars! 💚

Rated 5 out of 5 stars

Amazing Food For My Little Buddy

My only regret, Is that I didn’t start Bernie on this food sooner. thank you Guys

24 March 2026
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Reply from Freshpet

Hi Aldo, thanks for the 5 stars! Reviews like yours make our day extra pawsome.🐶💚

Rated 5 out of 5 stars

Easy and fast delivery

Easy and fast delivery! Never had a food that our dog eats as soon as we put in the bowl!

29 March 2026
Unprompted review
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Reply from Freshpet

Hi Alicia, thanks for the 5 stars! On-time delivery and an easy scheduling experience is exactly what we aim for. You’ve got our whole pack smiling. 🐾💚

Rated 5 out of 5 stars

Finally found a great fresh food product

My dogs have been eating fresh food for years of other brands. Since using this brand we have noticed a major improvement in their breath odor. We will continue purchasing.

23 March 2026
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Reply from Freshpet

Hi Gary, we’re so happy to hear you’re seeing improvements in your pets' health. That’s the kind of feedback that makes our tails wag nonstop. Thanks for being part of the Freshpet family! 💚🐾

Rated 5 out of 5 stars

Bingo! Fionnlagh loaves it!

Finally after almost 2 years, Finn has found the food he loves. Thank you, Fresh PET. Please don’t change the Beef, Lamb and Turkey recipe.

2 March 2026
Unprompted review
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Reply from Freshpet

Hi Alysia, your feedback is the best kind of treat! We're so glad Finn is loving Freshpet. Thank you for the 5 stars and for choosing Freshpet.🐶💚

Rated 5 out of 5 stars

Johnny just loves his new diet

Johnny just loves his new diet. He just can’t wait for the next feeding.

27 March 2026
Unprompted review
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Reply from Freshpet

Hi there, we’re all ears over this one! Hearing that Johnny is loving our recipes makes us so happy. Thank you for the 5 stars. 🐾💚

Rated 5 out of 5 stars

So far Zoey love the mixed balance of…

So far Zoey love the mixed balance of food , I just wish price wasn’t so high for -/2 orders of food . So I’ll have to continue with 50/50 on her diet . Thanks

27 March 2026
Unprompted review
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Reply from Freshpet

Hi Lenny, we're so happy Zoey is loving our recipes. Your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶💚

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