fresh-store.eu Reviews 

699
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers had a great experience with this company. Many customers appreciate finding unique products not readily available elsewhere, often praising their quality. Reviewers frequently note that items arrive well-packaged and in excellent condition, with many experiencing fast delivery. People also value the clear communication regarding order status and the availability of tracking information. However, some customers also noted significant delays in delivery, even when paying for expedited shipping, and experienced issues with tracking updates. A few other people also felt that response times to inquiries were slow or non-existent, leading to frustration regarding order status or product concerns. Additionally, some reviewers reported receiving expired products or finding items out of stock after their purchase was completed.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, authenticity, and condition... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, good tracking, and... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Quality

Customers had positive experiences with product quality, noting that items arrived as expected, in perfect... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 6 jars of jam arrived safely. They came in 2 packages at slightly different times, so at first I thought only half of the order had been sent. I sent an email to fresh-store.eu, but didn't hear... See more

Rated 4 out of 5 stars

Decided to give this place a second chance so did a re-order on 19th Jan 2026 and paid extra for DHL which stated 5-7 days at the time to Europe now they have changed it to 2-3 weeks. The items did ar... See more

Company replied

Rated 4 out of 5 stars

I ordered 3 boxes of tea, and they all arrived intact. They also threw in 2 extra sachets of other types of tea. One thing to note, I don't know which courier they use but they are quite slow (hence... See more

Company replied

Rated 5 out of 5 stars

456 / 5 000 I thank the store team for their punctuality, accuracy, and speedy order processing! Even though the order was for a small amount and required delivery to Bulgaria, I received the goods w... See more


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Grocery Store
  4. Tea Store

Written by the company

fresh-store.eu – your drugstore, cosmetics and candy online shop with over 15,000 items. Discover more than 700 brands from manufacturers around the world. We are shipping worldwide without a minimum order value with experienced logistics partners such as Post, DHL, DPD and others. Choose from all common payment options such as Paypal, direct debit, credit card and bank transfer.


Contact info

4.0

Great

TrustScore 4 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(699)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend

7 April 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Daniel, thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

a pleasure to deal with

Big variety of goods, reasonable prices, prompt delivery, goods as expected - nothing else to wish from online trader. Not my first order @ Fresh Store, hopefully - not last, too :) many thanks.

Order ID GVDOJHTYV

11 March 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Daniel, we’re so grateful that you took the time to leave us a 5-star review. Thank you!

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

I ordered delivery to the Republic of…

I ordered delivery to the Republic of Moldova. The order arrived in 10 days at my post office.
There was a problem with updates from my post office and I didn't know what stage the order was at, thank you very much to Tina for finding the order in Moldova and sending me the information. I highly recommend.

12 March 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Ana,
thank you for being our customer and leaving us a wonderful 5-star review.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Very pleasant experience

Smooth ordering process, swift delivery, nothing to complain about!

7 April 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Sergey, thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Great experience!

The ordering process was easy and the shipping charges were not excessive. I will definitely purchase from them again if their collection expands.

10 March 2025
Rated 1 out of 5 stars

Poor service, short validity.

I ordered a chocolate milk powder - 1KG with ONLY 2 months validity. In the offer there was not mentioned that a validity date is so shortly! I will be not able to finish it before so it might be a huge waste of money and the product. I sent an e mail with complain on which till today nobody care or bother - no reply. Very poor service! Not recommenced.

11 March 2025
Rated 5 out of 5 stars

Quick service

Quick service, very good international packing. Large product assortment on the website. Interesting products. Competitive prices. Recommended !

7 March 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Dirk, thank you for being our customer and leaving us a wonderful 5-star review.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Excellent company with fast delivery to…

Excellent company with fast delivery to Ireland.

7 March 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Mary, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Quick delivery, well informed

Freshstore responds quick and keeps me well updated of all the steps they are taking bringing the product to my home. No complaints there. Shippingcosts to the Netherlands are pretty high, but it's the only place I can find my tea.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

I claimed that I did not receive my…

I claimed that I did not receive my packet, but you did not even reply. You have my money and I have nothing at all! No word from you to any of my mails!
Big shit company!

5 February 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Elke, you ordered on February 2. We sent package on February 5 and you received it on February 12.

https://www.correos.es/es/en/tools/tracker/items/details?tracking-number=3230008302928008

Best Regards

fresh-store.eu team

Rated 3 out of 5 stars

VERY SLOW process

I ordered a fragrance for my son on the 2nd of February for his birthday on the 12th which would have been plenty of time.....or so I thought! For starters it took a week for them to even dispatch the order, after another week there was no update, so I went and tracked the order and It hadn't even left Poland, so I went onto the website to email them and couldn't find any contact details, (at this stage I thought I had been scammed!) I had to Google search it, I emailed them but got no reply. My order eventually arrived in Ireland on the 24th, nothing when you order tells you how long it takes & if I had known, I wouldn't have ordered off them. My package arrived undamaged and was what I ordered but I won't be ordering off them again!

3 February 2025
Rated 2 out of 5 stars

The price I saw when I placed the order…

The price I saw when I placed the order was not the total price as on checkout I believe vat was added. This made each item with freight ti have been at least €1 dearer than retail.
Also having spent +€130 I was given 2 teabags as a gift!!
Disappointed overall

6 February 2025

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