FreeWills.co.uk Reviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, efficient, and genuinely free, making the will creation process straightforward and stress-free. People found the website easy to navigate and complete. The staff are frequently highlighted for their professionalism, helpfulness, and friendly approach, providing quick and thorough responses to all inquiries, ensuring a seamless and valued experience. However, some customers reported dissatisfaction with communication. A few reviewers encountered unclear or unprofessional responses, with some mentioning impolite or sarcastic emails from staff, raising concerns about the professionalism of certain interactions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease of use, efficiency, and... See more

User experience

Consumers consistently report a positive user experience, finding the service easy to use, straightforward,... See more

Staff

Users describe positive interactions with staff, praising their professionalism, helpfulness, and efficiency... See more

Response time

Customers consistently note positive experiences with response times, highlighting the service as... See more

Customer service

Customers had positive experiences with customer service, highlighting the quick, effective, and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more

Company replied

Rated 5 out of 5 stars

The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more

Company replied

Rated 5 out of 5 stars

Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more

Rated 5 out of 5 stars

Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider

Written by the company

100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,875)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality service

We have just had our will's made up with FreeWills, we also needed some extra things added to our will's regarding property. It was so easy communicating with FreeWills and nothing was too much trouble with the detail we required. First class service and fully recommended and reasonable prices if anything extra is needed. Thankyou FreeWills

27 November 2024
Rated 4 out of 5 stars

A helping hand

My Will was a bit complicated but was helped by very constructive advice and suggestions. I very much appreciated the input. I did not expect a personal touch but was very grateful for it! Thank you.

27 November 2024
Rated 5 out of 5 stars

Very Good Will Service.

Very easy to complete, immediate return of Draft Will by email, & checked final copy by next day. Very many thanks. Also, unlike several other 'Free' Will services I tried, was truly free, with just an invite of optional goodwill payment for the Team's services.
The additional files sent on Will advice were also very helpful. Thank you.

1 December 2024
Rated 5 out of 5 stars

I used this site to write my Will

I used this site to write my Will and found it extremely helpful throughout with useful guidelines etc. They sent the will through email and I printed it out with no problem - all free of charge.

30 November 2024

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