Image was a little blury, which wasn't the case when I printed it myself on plain paper, or some photo paper which I had at home. I only turned to using a company to print because my new printer left... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought the photos and ordered next day delivery. It was a Friday but it was offered at a premium price. I paid but the photos didn’t arrive until Tuesday. I have asked to be refunded but they just s... See more
The website promised next day delivery but in fact the photos took about 3 days to arrive! Also it isn't very clear on the website about how many will be on the order. However the guys thing is the p... See more
I requested and paid for next day delivery, but order did not arrive until the following day. I placed my order just after 9am but on the details of delivery not the order was not progressed until 6pm... See more
Company details
Written by the company
Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.
Contact info
United Kingdom
- freesnaps.co.uk
3.4
Average
11K reviews
Asks customers to review
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My photos are of high quality I…
My photos are of high quality I couldn’t be happier I will definitely be ordering more.
2 June 2026
Great posters
Prompt service. Excellently packed and good quality prints. Using them as the background for a museum display and they look very effective.
19 May 2026
Great speedy service
2 June 2026
I am just loving Freesnaps
I am just loving Freesnaps. And despite the name you do have to pay for what you want but I think it’s very good. They also turn your order around super quickly. Great quality. Loving them and so much nicer having photos than having to look at 1000’s on a bloody phone!!
19 May 2026
Easy process and some othe companies…
Easy process and some other companies couldn’t print the older photos due to low res, however Freesnaps could and I’m over-joyed with them! Thank you will be using you again
2 June 2026
Paid £9.99 for next day delivery but…
Paid £9.99 for next day delivery but they didn’t arrive until 2 days after the order was placed. It was placed before the cut off time as well. Disappointing as the delivery is so expensive.
2 June 2026
Great quality prints & fast delivery
This is the third order I've submitted recently, due to printing off hundreds of meaningful photos for a special and important Celebration of Life event. The quality of the photos is fabulous and the speed of delivery second to none.
2 June 2026
This was all so easy and I am so…
This was all so easy and I am so impressed at the quality of the photographs. I will be back soon!!!
2 June 2026
I was sent the wrong pictures
2 June 2026
Perfect pictures and delivery
9 May 2026
My items haven’t arrived yet!
My items haven’t arrived yet and they are needed for gifts. I ordered with plenty of time and they are still not here the day before I need them!
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Freesnaps
Hello Emmanuel. We're glad you enjoyed your experience. We appreciate your feedback on pricing.
I paid £4.99 for next day delivery on…
I paid £4.99 for next day delivery on 29/05 and received my order on 02/06, too late for the gift I have planned for a special birthday, really not impressed and won’t use again.
In view of the response given below I accept that I didn’t read the small print, however, I would suggest in the interests of customer fairness that this information is more prominent and your system reflects this by not allowing the customer to use the £4.99 postage option since it is not actually available. I also find this hard to understand why weekends don’t count for next day delivery.
31 May 2026
Reply from Freesnaps
We sincerely apologise for any inconvenience caused. Please note that Next Day Delivery is available from Monday to Friday, with a cut-off time of 11:00 AM. For full delivery information, please see our delivery rules: freesnaps.co.uk/delivery
Received generic response now not responding
****Updated - Freesnaps resolved my issue swiftly once seeing my review. Thank you for you help.****
I have received terrible service from Freesnaps.
I ordered a photo for my mother in laws birthday. I got a ‘delivered’ notification from Royal Mail and it had been delivered to the wrong place.
Royal Mail said I needed to take this up with Freesnaps. When I contacted them to let them know it was delivered to the wrong place, I got an email saying my parcel may be ‘delayed because of the bank holiday’! It wasn’t delayed, it went to the wrong address - it was quite evident that nobody bothered to read my email properly.
Now I’m £10 out of pocket, don’t have the photo for MIL’s birthday and despite emailing Freesnaps twice more over the past 2 weeks, I’ve heard nothing back. Awful, awful service.
24 May 2026
Unprompted review
Reply from Freesnaps
Could you please send us an email with the reference “Trustpilot” along with your order number? We’ll then follow up on this for you as soon as possible.
Reply from Freesnaps
Could you please send us an email with the reference “Trustpilot” along with your order number? We’ll then follow up on this for you as soon as possible.
Not good at all cheap frame i could…
Not good at all cheap frame i could have got for £2
Never again do not recommend
4 June 2026
Unprompted review
Reply from Freesnaps
We're sorry your experience with our product didn't meet your expectations. We appreciate your feedback.
Second time ordering
Second time ordering. Better service. Quick on receiving. Very happy with the quality of my photos.
18 May 2026
Reply from Freesnaps
We're so glad you're happy with your photos and our improved service! Thank you for your continued support.
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