FREESKY eBike Reviews 426

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, impressive power, and comfortable, smooth rides. Many people appreciate the robust build and durability of the bikes, noting their ability to handle various terrains and long distances with ease. The customer service and staff are frequently described as exceptional, with consumers commending their helpfulness, knowledge, and quick responses to inquiries and issues. However, some customers also noted occasional issues with product quality, such as defective components or mechanical problems, and a few people experienced difficulties with communication or resolving complex issues, particularly concerning electrical faults.

What people talk about most

Product

Consumers express high satisfaction with the product, often highlighting its quality and performance. Many... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent build and finish,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, responsiveness,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and responsiveness.... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent customer service,... See more

Based on these reviews

Rated 5 out of 5 stars

Just purchased the Ranger Air M-540 and having ridden over 100km in the first few days, I can genuinely say it's great so far. It has a lots of power when both motors are operating and the range ha... See more

Company replied

Rated 5 out of 5 stars

Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out re... See more

Company replied

Rated 5 out of 5 stars

We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few... See more

Company replied

Rated 5 out of 5 stars

Finally taken delivery of my Warrior Pro and I couldn’t be more pleased, the bike. albeit not the lightest of a vast range of bikes available today, is I believe, one of the best. The build qual... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Outdoor Sports Store

Written by the company

FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.


Contact info

4.9

Excellent

TrustScore 5 out of 5

426 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Just wowww go freesky

I have the purchase of the Swift Horse Pro X-6E and it's just wow the power of the engine is incredible the suspension excellent you can make the purchase without worries I recommend it and the customer service is also excellent, do you have any questions? They respond quickly. Go freesky

16 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Just wow indeed — thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌🔥

We’re thrilled to hear that you’re loving your Swift Horse Pro X-6E! Incredible power, excellent suspension, and fast, responsive customer service are exactly what we aim to deliver. Your confidence and recommendation truly mean a lot to us.

Thanks for riding with Freesky and for spreading the love — enjoy every powerful moment on the road and off it! 🚴‍♂️⚡

Rated 5 out of 5 stars

Bought this for my adult son last fall…

Bought this for my adult son last fall who loves it. It gets him all around town.

13 October 2025
Unprompted review
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Reply from FREESKY eBike

Thank you for the ⭐⭐⭐⭐⭐ review! 🙌

We’re so happy to hear your son is enjoying his Freesky e-bike and that it’s helping him get around town with ease. That’s exactly the kind of freedom we love to see our bikes bring.

Thanks for choosing Freesky and for sharing your experience with us! 🚴‍♂️⚡

Rated 5 out of 5 stars

Totally satisfied

I researched for months on e-bikes and after talking to Freesky owners I purchased the Swifthorse .
It came well packaged and assembled with minimal effort in about a hour.
I’m 64 and always been an avid rider and outdoorsman.
I ride regularly averaging 20miles per ride and the battery life never went below 60%.
Most rides our local footpaths, wooded trails and rails to trail paths.
The ride is smooth (I did upgrade the rear shock for my weight).
I’ve got many compliments from fellow bikers.
I have a few night rides and love seeing deer on the trails.
My wife just recently retired and I purchased a wildcat stepthru for her birthday.
We look forward to next season of riding the weather in Pennsylvania is a bit cold .
We added racks ,mirrors and bags for longer rides.

16 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for the ⭐⭐⭐⭐⭐ review — we’re truly honored by your trust in Freesky! 🙌

It’s great to hear that your research led you to the Swifthorse, and even better to know it’s delivering exactly what you hoped for: smooth rides, strong battery performance, and reliability across footpaths, wooded trails, and rail-to-trail routes. Riding 20 miles and still having 60% battery left is impressive! 💪⚡

We love that you’ve made thoughtful upgrades and added accessories to tailor the bike to your riding style, and those compliments from fellow riders say it all. Night rides and spotting deer on the trails sound like unforgettable moments 🌙🦌

Congratulations to your wife on her retirement, and happy birthday to her — the Wildcat Step-Thru is a wonderful gift! We’re thrilled that Freesky is now part of your shared riding adventures.

Wishing you both a warm winter in Pennsylvania and many amazing rides together next season. Thanks again for being part of the Freesky community! 🚴‍♂️🚴‍♀️⚡

Rated 5 out of 5 stars

This is a excellent e-bike. I'll give it five stars

I am happy with The Swift horse e-bike from free sky. It's my first e-bike. And if I ever replace it, I will replace it with another free sky upgrade. But this should last me for years. It gets me around town almost as fast as traffic sometimes faster just depending on the situation and it's comfortable and reliable and safe. I am very happy with this Brand of e-bike. I would definitely buy the same brand if I ever have to replace this one.

16 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌

We’re thrilled to hear that your first e-bike experience with the Swift Horse has been such a positive one. Comfort, reliability, safety, and real-world speed are exactly what we designed it for, and it’s great to know it’s serving you so well getting around town.

Your loyalty and confidence in choosing Freesky again in the future truly mean a lot to us. We’re glad to have you as part of the Freesky community and wish you many years of enjoyable rides ahead! 🚴‍♂️⚡

Rated 5 out of 5 stars

I’m from the US and have worked with…

I’m from the US and have worked with Horlan for almost two years. Between my friends and I we have now purchased 17 FREESKY bikes. Horlan has always delivered exactly what we have ordered.

16 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for the ⭐⭐⭐⭐⭐ review! 🙌

That’s truly amazing to hear — 17 Freesky bikes is incredible support! We’re very grateful for your trust over the past two years, and we’re glad to know that Horlan has consistently delivered exactly what you and your friends ordered.

Your continued confidence means everything to us. Thanks for being such a strong part of the Freesky community — enjoy the rides! 🚴‍♂️⚡

Rated 5 out of 5 stars

Great EBike

Great EBike! The powerful motor takes me anywhere and I’m a big guy! There was a small mix-up with the order and the reps at FreeSky made it right in a hurry. Buy with confidence.

20 October 2025
Unprompted review
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Reply from FREESKY eBike

Thank you for the great review! We’re happy to hear the powerful motor is handling everything you throw at it and getting you wherever you want to go. We’re also glad our team could quickly sort out the order mix-up and make things right. Enjoy the ride, and thanks for choosing Freesky! 🚴‍♂️

Rated 5 out of 5 stars

Freesky has been a great partner for…

Freesky has been a great partner for us. We have 3 stores and they have shown more support than any other brand in the market.

We have been able to grow our business thanks to them

100 % recommended

31 January 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for your kind words! We’re thrilled to hear that Freesky has been a supportive partner for your stores and that our collaboration has helped your business grow. Your recommendation means a lot to us, and we look forward to continuing this journey together! 🚴‍♂️💙

Rated 5 out of 5 stars

One of the best Ebike manufacturers out there!

Freesky has been a great company, their bikes work amazing, they have the BEST customer service, with no issues reaching out to them. Any problems I may have came across, they would send me the right replacement part and get me back on the road ASAP. They are Friendly people, they make sure their customers are comfortable with their products, and keep everyone happy!

11 March 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for your kind words! We’re thrilled to hear that our bikes and customer service have exceeded your expectations. Making sure our riders are happy, supported, and back on the road quickly is always our goal. We truly appreciate your support and hope you continue enjoying every ride with Freesky! 🚴‍♂️💙

Rated 5 out of 5 stars

I love this ebike

I love this ebike. It climbs like a mountain goat! Goes around a motorcycle track and hills like nothing. If you add a 11/38 rear cassette it drops all ghost peddling and makes all gears usable. Highly recommend this very fun bike.

14 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for the awesome feedback! We’re thrilled to hear you’re loving the ride and how confidently it handles climbs and hills. It’s great to see riders enjoying the bike’s performance and sharing their setup experiences with the community. Thanks for the recommendation—have fun and enjoy every ride! 🚴‍♂️

Rated 5 out of 5 stars

Swift Horse Pro

Swift Horse Pro. The bike arrived on schedule. It was easy to assemble. The battery lasts longer then my friend's ebikes. It has lots of power
It is fun to ride. I had to make a minor adjustment to the derailer so it would shift into 7th gear. Not a big deal. I like this bike. When I get one for my wife, it it will be a Freesky.

9 December 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for sharing your experience! We’re glad to hear your Swift Horse Pro arrived on time, was easy to assemble, and that you’re enjoying the strong power and long-lasting battery. We appreciate you mentioning the minor derailleur adjustment, and it’s great to know it was an easy fix. Your trust in choosing Freesky again for your wife means a lot to us—enjoy every ride! 🚴‍♂️

Rated 5 out of 5 stars

A darn good bike!

Support was quick to let me know of any possible issues (my bike was on presale and Amazon kept cancelling the payment).
They shipped it wicked fast once it released, and it was already mostly assembled. It rides great, and can handle the snow quite well!

14 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for the great feedback! We’re glad we could keep you informed during the presale and get your bike to you quickly once it was released. It’s awesome to hear that you’re enjoying the ride and that it’s handling the snow so well. Enjoy your Freesky, and thanks for riding with us! 🚴‍♂️❄️

Rated 5 out of 5 stars

Excellent quality. Excellent customer service

Freesky makes excellent powerful e bikes built with quality. They have very long range. Comfortable ride. The brakes work well and stop the bike very quickly paint quality is great and they look amazing. I would highly recommend

16 August 2025
Unprompted review
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Reply from FREESKY eBike

Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying the power, range, comfort, and build quality of your Freesky eBike. Your recommendation means a lot to us. Enjoy every ride, and thanks for choosing Freesky! 🚴‍♂️

Rated 5 out of 5 stars

My husband bought me a swift horse…

My husband bought me a swift horse e-bike for Christmas. I am pleased with the bike, however, we have purchased our e-bikes through an authorized dealer, and we are not getting the support from them as promised. But, Chloe(Rep w/ Freesky has been supportive and understanding with our questions, comments and concerns.

19 December 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for your feedback! We’re glad you’re enjoying your Swift Horse, and we’re sorry about the support issues with the dealer. We’re happy Chloe was able to help, and our team is always here if you need further assistance. Enjoy your rides! 🚴‍♀️

Rated 5 out of 5 stars

Awesome service great bikes i own the…

Awesome service great bikes i own the Eurostar with un locked controller reach speeds 40mph

7 January 2026
Unprompted review
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Reply from FREESKY eBike

Thank you for your feedback! We’re glad to hear you’re enjoying your Eurostar and that our service made a great impression. It’s always great to see riders having fun and getting the most out of their bike. If you ever need support, tips, or maintenance help, we’re always here. Enjoy the ride and stay safe! 🚴‍♂️

Rated 5 out of 5 stars

Lots of fun…

Bike is lots of fun and customer service is great. We got the Swift Horse. It’s built like a tank but is still really fast.

12 January 2026
Unprompted review
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Reply from FREESKY eBike

Thank you for the great feedback! We’re glad to hear you’re having so much fun with your Swift Horse. Built tough and fast is exactly what we aim for! It’s also great to know our customer service met your expectations. Enjoy every ride, and thanks for choosing Freesky! 🚴‍♂️

Rated 5 out of 5 stars

Quality bike, great customer support

I purchase the Swift Horse horse for my son as his friend has a similar model from Freesky and loves it after 2 years now. The bike is a quality build, rides well, easy to configure and use. We experienced a minor issue, and reached out to customer service. We worked with Ande to troubleshoot, land on a solution and get back on the road again. Would highly recommend the purchase based on their level of engagement to ensuring customers are supported.

12 December 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you for sharing your experience! We’re thrilled to hear that your son is enjoying his Swift Horse and that it’s been easy to set up and ride. It’s great to know that Ande was able to help troubleshoot and get you back on the road quickly. We truly appreciate your recommendation and are happy to have provided the support you needed. Wishing you both many fun and smooth rides ahead! 🚴‍♂️

Rated 5 out of 5 stars

Awesome company and Greatest Customer…

Awesome company and Greatest Customer service

10 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for the review! 🙌

We truly appreciate your kind words about Freesky and our customer service. Providing great support and a great riding experience is always our top priority.

Thanks for being part of the Freesky community — enjoy the ride! 🚴‍♂️⚡

Rated 5 out of 5 stars

Swifthorse. Leader of the pack

After a lot of research I chose to buy a Freesky Swifthorse with the ultimate package. I placed my order and received my bike within 5 days! (I'm in Canada) It was well packaged and assembly was easy. After making a couple modifications and setting the bike up to my liking (with the help of Freesky's awesome customer service staff!) I've found this bike to suit my needs perfectly. Not only is it a great looking bike (I get compliments on it all the time) it's built to last & rides like a dream. Lots of power for the hills & the full suspension gives me the comfort I need for long rides on rough roads & trails. The battery gives me more than enough range for any rides I choose to do. The 26x4 inch fat tires add to the comfort and stability of the bike and the hydraulic disc brakes have plenty of stopping power. This is truly a great bike and I highly recommend it! Freesky...Go anywhere!

8 January 2026
Unprompted review
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Reply from FREESKY eBike

Thank you for such a detailed and thoughtful review! We’re thrilled to hear that your Freesky Swifthorse arrived quickly and was easy to set up, and even happier that it’s been a perfect match for your riding needs. It’s great to know the power, suspension, range, and overall comfort are giving you confidence on both roads and trails. Your kind words about our customer service team truly mean a lot to us. Enjoy every ride—and thank you for being part of the Freesky community! 🚴‍♂️

Rated 5 out of 5 stars

I had zero problems with freesky

I had zero problems with free sky. The bike is everything I expected it to be I’m 67 years and my Eurostar ultra has been a game changer for me. Well, done, free sky I would recommend this company to my friends.

2 December 2025
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for sharing this! We’re truly happy to hear that your Eurostar Ultra has been a game changer for you and that everything met your expectations. It means a lot to us to know our eBike is helping you enjoy riding even more. Thank you for the recommendation and for being part of the Freesky community—wishing you many great rides ahead! 🚴‍♂️

Rated 5 out of 5 stars

I have a Eurostar and l just love it…

I have a Eurostar and l just love it very fast reliable sturdy l ride it every day just can't get enough of it. I had a e bike it was called Magnum Peak 750w nothing but problem after problem with it
The Eurostar freesky is the best e bike l have had ❤️❤️❤️ l get so many compliments on it Thx.s so much for making a OSSUM e bike

2 January 2026
Unprompted review
FREESKY eBike logo

Reply from FREESKY eBike

Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying your Eurostar Freesky eBike! 🚴‍♂️✨ It’s awesome to know that it’s been fast, reliable, and sturdy for your daily rides, and we're glad to hear you're getting compliments on it too. Your feedback means a lot to us, and we’re grateful for your trust in Freesky. ❤️ If you ever need anything or have any questions, don’t hesitate to reach out. Thanks for choosing Freesky, and happy riding! 🚴‍♀️💨

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