Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more
Company replied
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more
Company replied
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more
Company details
Written by the company
We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.
Contact info
The Potteries, Langford Road, BS23 3PD, Weston-super-mare, United Kingdom
- 01934 660480
- store@freesatspares.co.uk
- freesatspares.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very good service and fast turnaround.
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired and returned to me within a week and it works perfect.
I am impressed by the good service I received.
6 June 2025
Hard drive Issue solved easily
My neighbour had an issue with their hard drive, so I found freesat spares/ordered and paid, the delivery was on time and I installed the hard drive easily following the inscructions, It worked first time, so easy to order and delivered, easy to install and worked first time, what more do you want, Very Happy Customer
12 June 2025
FREESAT hard drive
The item was easy to install and came with tools,price was competitive very pleased.
4 June 2025
Excellent Service
Excellent efficient service and quick turnaround, reasonably priced and recommended.
20 May 2025
PISS OFF
Nothing but pissed off receiving such requests almost 3 months later.
Why do you keep harrassing people. You give a service. Nothing great Just an ordinary transaction. Then you keep pestering me. PISS OFF
19 May 2025
Reply from Freesat Spares
hi, when buying on our website there is a click box to receive feedback and promotion emails. I have found your order and removed you from our list, I'm sorry it has upset you.
Reply from Freesat Spares
great feedback thank you
New hard drive.
Our Arris freesat box failed. Googling suggested it needed a new hard drive. I ordered one from Freesat. It arrived quickly, was easily fitted thanks to clear instructions, and everything works perfectly again. A good price as well.
11 May 2025
Reply from Freesat Spares
great feedback thank you
Reply from Freesat Spares
great feedback thank you
Freesat spares fixed my humax box in a…
Freesat spares fixed my humax box in a very short time & also at a great price. Contact was there all through the process, they also gave me free remote control. My box now works better than ever...5* with thanks...
7 May 2025
Reply from Freesat Spares
great feedback thank you
The website was difficult
The website was difficult. I could not speak to anybody. It cost money to get the box to you which you immediately returned because I presume it was too old. Something which I could have asked had I been able to speak to uou
4 May 2025
Reply from Freesat Spares
Im sorry you didn't have a great experience with us.
But let's just break a few things down, first you sent us a box to repair that we do not list as one of our services
Once we got the box we sent it back free of charge and emailed you with details why we couldn't carry out a repair
Our email from, chat box and phone number are all on the website, under the contact us link from every page.
We also have 100s of pages of information on our site along with videos on YouTube explaining our services
While I know our site is not perfect we have carried out over 1000 repairs to many happy customers that have all had a easy experience with our services.
Just the thing.
The USB Dongle arrived quickly and setting it up to the Wi-Fi was super easy. All in all a very nifty upgrade for my utterly basic freeset tuner.
9 April 2025
Fantastic
Wasn’t sure if I would be able to install the replacement hard drive myself, but with the help of videos provided on YouTube it was a breeze. Box up and running again and saved me a lot of money vs buying a new box. Thanks very much!
27 June 2025
Unprompted review
Good customer service with my purchase.
I needed a new wifi dongle for my aging Humax HDR Fox and Freesat Spares were the only website claiming to have one that would work. Watching their You Tube videos they came across as real enthusiasts which gave me confidence to trust to them so I put an order in. After a week or so it hadn't arrived so I sent them a message using their online chat. Without hesitation they offered to send another which duly arrived a few days later and it worked with the Humax just fine. With customer service like that I would not hesitate to use them again.
11 March 2025
Replacement hard drive
Ordered and received refurbished hard drive, once fitted we could record again.
Job done no issues on delivery time or item.
6 March 2025
Bought Freesat dongle
Bought Freesat dongle, then inadvertently bought it again.
Asked to return it, via their messages, got thumbs up within a couple of hours.
Couldn’t be better.
28 May 2025
Unprompted review
Delivered promptly exactly as promised
Delivered promptly exactly as promised. Thank goodness… now I can watch my television. Thoroughly recommend.
3 February 2025
Panasonic freesat box
Very helpful, resolved an issue with my freesat controller.
25 April 2025
Unprompted review
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