Freesat Spares Reviews 

Freesat boxes have always been unreliable - the hard drive always going faulty within 2 years and had become a "throw away" item for me - not cheap either.
My last one went faulty as per usual - I then found Freesat Spares online and it was worth spending £5 to send it to them to assess the damage. Repair or bin.
Got a rapid assessment from them and and opted for a Solid State Hard Drive to replace the old mechanical one for £85 - far cheaper than buying new box. Box was returned repaired within a week and now works fine - A No Brainer. Highly recommended.

I had no picture from my Freesat box. I knew it was working as the App showed all OK. I contacted Freesat Spares and they suggested it could probably be fixed so I sent it in using their postal repair process (You pay a fee for inspection, if it can be fixed they let you know), it was fixed and returned - happy days!
However, the box started emitting a whistling sound so after further communication it was returned. The suggestion was it was the power block and a new one was supplied. This appears to have worked.
I was impressed with the follow up which was handled professionally and promptly. I would commend Freesat Spares.

The ordering and delivery were excellent. I have not tested the product as it was bought as a spare.

We have had a 4K 1000gig Freesat recording box for approx 2 years without any problems.
We also use a non smart TV therefore the recording box connects us to the various streaming apps.
So as long as the Freesat be system is available we are hopeful of continuous service

Really happy with the service and support from the Team. I sent through a a few emails requiring support around the installation of my Arris Freesat UHD-4X Smart 4K Ultra HD Digital TV Recorder. I tried for a couple of hours to install following YouTube guides and the blogs and forums. In the end I sent an email to support expecting a response next day at 9am. Within the hour, out-of-hours one of the support team responded. Provided a several helpful tips. But the best tip that came through in the morning. It was similar to the steps I took that brought the box online overnight.

Use this if you have any issues - If you have purchased a new Freesat 4k box and you are not receiving a signal, you may need to update the software on your device to the latest version to restore your signal. (Software version v1.5.0-1 or later.) You may have lost your signal due to changes made by local broadcasters in the way they broadcast their channels. These changes affect customers who have a satellite dish using a wideband LNB. Freesat 4K Boxes receive software updates and install them automatically whilst on standby. You can update your software by carrying out the following simple steps: 1. Check that both your satellite cables are connected to the box. (RF IN 1 & RF IN 2) 1. Ensure your box is plugged in and keep the power supply connected to the box. 1. Leave the box switched on for 30 minutes. 1. After 30 minutes press the standby button on the remote control or the box to set the box to standby mode. Please do not remove the power supply from the box. 1. Wait 10 seconds and press the standby button again to switch on your device. The box may show a loading screen. Wait for this to finish and then complete the on-screen instructions to set up the box. 1. If after the setup of your device regional channels are not available such as BBC One on 101 and ITV/STV/UTV on 103, go to “Home” on your remote control then select “settings”. From “settings” select “Freesat channels” and then “Begin channel scan”. Follow the on-screen instructions entering your postcode when requested to restore your local channels.

Thanks again FreeSatSpares for your help.

I recieved item quickly plus tools to fit it and really easy to replace drive in my freesat box
Many thanks

They answered all my questions about my faulty part got a replacement very quickly couldn’t be more helpful,they were brilliant would recommend them to everyone else

Super fast communication and return plus delivery
I would definitely recommend their service
It’s second to none 👍👍👍

Freesat spares can't praise them enough fast professional service the cost of the repair was a very reasonable price. The follow up aftercare also good. I have told my family and friends about them.

I recently found myself needing a replacement remote controller and Freesat Spares came to the rescue. Their website has a large selection to choose from and the purchasing experience was amazing. Delivery was quick and we were back controlling our Freesat Box in no time 🙌

We have had freesat for many years now and we would recommend it to everyone,we get lots of channels free,give it a try you won't regret it.

Was not sure if I needed a new hard drive or something else. Phoned for advice and explained the situation. Advice received was very helpful, new hard drive delivered promptly, now fitted and working fine. Fitting instructions also very easy to follow for a complete novice.

A great offer and I wish you could watch the channels outside the UK.

Very disappointed

Great company ordered a hard drive as l decided to fit it myself and it was faulty, l messaged them they asked me to send the hard drive and my freesat box back to them, got an email stating that the hard drive was faulty and they apologised and they installed hard drive into my Freesat and returned it back to me with no dramas
Thank you

Exceptional service. Excellent advice
Did what was promised in the timescale promised.
Very good communication of pricing etc
Exceeded expectations

I was looking for a manual for my freesat recordable box. I was guided to your site and there it was and as a free download.. fantastic 👏

Great helpful staff, they really know their stuff! Arranged to collect and they helped direct me to their door. Followed their step by step fitting instructions which made the job so easy. Now able to record again! 😁

Solid a brand new appliance and received a used item