I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more
Company replied
Hi . I been using freenet unlimited basic for while. The speed is not really bad . But sometimes is dead . I was in freenet branch and ask for upgrade my service to unlimited max but the refuse to do... See more
Your team’s kindness and eagerness to assist have truly made each visit to the center feel welcoming and seamless. Whether it’s answering questions or helping me connect, everyone has been patient,... See more
I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "th... See more
freenet Mobile ist eine Produktmarke von klarmobil.de. Die Produkte sind ausschließlich online unter www.freenetmobile.de erhältlich. Die technische Bereitstellung sowie Abrechnung und Support aller Tarife erfolgen durch klarmobil.de.
Hollerstraße 126, 24782, Büdelsdorf, Germany
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
this Company is very suitable for me, when i am using from this sim card. it is very useful for me
Date is 5G
SMS Free internal
for every one
i am very happy to using from Sim freenet
Worst company i have ever seen, If you select this company, you would really regret like i am doing. I have been paying 24 Euro instead 13 for last few months and when i talked to them, they said, we got some spam emails and calls, therefore we activated your services and unfortunately we can't undo it. What? They are just thefts.

Reply from freenet MOBILE
The company is good and quiet responsive
The worst company I have seen so far in my life, unjust in their billing price and no customer support for English speaking people.
Also the reply very late on emails.
Please make sure to see if they are selling something very cheap then its a scam from there end, don't fall in that trap

Reply from freenet MOBILE
Very friendly staff and economically prices 😃
The Freenet team in Wiesloch has been extremely professional, supportive, effective and kind, offering the best contract that can suit my needs.
A couple of simple clicks on a partner website landed me a new subscription, started the cancellation of an old one and brought me a new SIM at home in two days.
Making contract with the freenet was easy. The speed of Internet they provide with the specific charges is better than the service provider that I was using before this.
I would recommend freenet for everyone, because rates are very good.
Everything was perfect. Ordered, sending, receiving and activating.
Taking connection and registering with network are really very easy. No issues with the process until now. Thanks for well background work done on customer satisfaction.
If you scroll down you will see someone else complain that they sign you to extra contracts without your “Zustimmung “ and this is what they did to me . Daylight Scammers!!!!
How do you sell a TV contract when someone says NO & even insists they don’t even own a TV .
These telephone contracts should be illegal ! A shame for a country like Germany !Thieves for sure targeting “ foreigners “ who seem powerless, I will not let it rest . Be careful you all . If they call you , don’t even pick that call . Let everything be”written “ as it should be .

Reply from freenet MOBILE
Although my German language is not the best, the customer service team at the shop were really helpful and explained everything in English and German.
They showed me all the packages they had and helped me to choose the package that meets my needs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.