The employees are kind, friendly and they attend to your need immediately. When you call the wait time is not ridiculously long. That is very good. But the reason for the minus star is because they... See more
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See what reviewers are saying
I was first was annoyed why no one has informed me about this extra money 3,99€ I am supposed to pay every month. Like waking up, and you find your money deducted, it's very disgusting. But... See more
Very good I really like it when I spoke with the customer service I’m happy because my problem was solved. I’m speaking English. I don’t speak German language but the customer server is help me with E... See more
I bought an esim card and although installing it on my new iphone should have been an easy process, I was kind of overwhelmed. The Freenet team guided me through this, and it was comforting to know th... See more
Company details
Written by the company
freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.
Contact info
Kundenservice, 99076, Erfurt, Germany
- 040 / 55 55 41 441
- freenet DLS GmbH
- freenet-mobilfunk.de
4.6
Excellent
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Thank you for your help.🙏
28 April 2025
Unprompted review
I was first was annoyed why no one has…
I was first was annoyed why no one has informed me about this extra money 3,99€ I am supposed to pay every month.
Like waking up, and you find your money deducted, it's very disgusting.
But a colleague was very friendly, helpful and put my request of ending this service into consideration.
I would request freenet to only work upon some technical issues with Internet, especially evening times. ALSO inform fully how much we're supposed to pay in advance, instead of after 2 weeks, you receive a bill, after other 2 weeks , another bill. I really don't understand this. I am new, I need to learn everything, how everything works with Internet so that I can recommend other people.
Otherwise, the team members know exactly what they are doing. I give you flowers.
Lillian Akiiki Natukunda
14 April 2025
Unprompted review
I m happy with this colleague she is…
I m happy with this colleague she is nice to talk!!
14 April 2025
Unprompted review
Amazing service and the best price in…
Amazing service and the best price in the whole EU. Hands down the best!!
11 April 2025
Unprompted review
Great Response
They will understand my question correctly and helped me even though my German was not so good
19 March 2025
Unprompted review
English Support
Unfortunately, I don’t speak fluent German yet, so I tried to get support in English. Here’s how that went:
1-Used the chatbot in the app—it gave me a phone number to call for English support.
2-Called the number. The person who answered told me (in German) that English support is only available via email, despite me asking in English.
3-Emailed the address provided—only to be told that support is available only in German.
A frustrating and disappointing experience overall.
14 February 2025
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, es ist sehr schade, dass Ihr Kundenerlebnis nicht optimal war.
Senden Sie uns gern Ihr Anliegen per Kontaktformular unter → www.freenet-mobilfunk.de zu, die Kollegen vom Fachbereich werden dies prüfen und sich bei Ihnen melden.
Alternativ schauen wir uns Ihr Anliegen auch gern über Facebook direkt an.
Senden Sie uns einfach eine Privatnachricht.
fast response
13 January 2025
Unprompted review
Robbery in broad daylight
Hate it wholeheartedly, been having a lot of issues related to additional services, i have a phone call about a technical issue and all of a sudden i received an sms telling me "welcome to waipu.tv!" this is literally SCAMMING in broad daylight. Also been having technical issue with my SIM and the only solution they offer seems to be a more expensive plan.
Even tho they offer cheap prices, that's apparently at a COST, a more expensive one than i would've had elsewhere, never again.
20 December 2024
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, für die Unannehmlichkeiten können wir uns nur entschuldigen. Wir schauen gerne mal gemeinsam, wie wir das lösen können.
Wenn Sie mögen, schauen wir uns das gern noch einmal genauer an. Senden Sie uns gern eine Privatnachricht über Facebook oder wenden Sie sich per Kontaktformular unter → www.freenet-mobilfunk.de an unseren Kundenservice.
My experience was good She is very…
My experience was good She is very friendly I highly recommend to everybody
19 December 2024
Unprompted review
Very nice 123456789
7 December 2024
Unprompted review
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