I was disappointed that freely do not have a reminder option like Freeview. I was told freely did have this option once but it's been removed. Why would you remove a useful feature like this. Progress... See more
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Reviews shaping this summary
whilst the information was good I have the reverse of the problem I had. What is now happening, is the BBC channels are now doing what some of the channel were doing (picture freezing) and other chan... See more
Company replied
Despite my 3* rating we like the new Freely TV streaming service a lot and use it in preference to Freeview free to air because the picture quality is better, especially for the channels broadcast in... See more
Company replied
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
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Company details
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The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
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United Kingdom
- freely.co.uk
3.2
Average
837 reviews
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Terrible system
Terrible system, channels keep disappearing or are unwatchable
3 June 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We’re sorry to hear you've experienced issues with channel availability. Reliable access to channels is an important part of the viewing experience, and we appreciate you taking the time to share your comments.
We would really appreciate the opportunity to investigate this further, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us. We’ll be more than happy to take a closer look and provide assistance.
Thanks again for your feedback.
help from staff and site
2 June 2026
Reply from Freely
Thank you for the 5-stars!
We’re pleased to hear both the support team and the information available on our website were helpful. Providing support through a range of channels helps viewers find the assistance that works best for them.
There's also an FAQ section on our website that can help with a whole range of queries. You can find it here: https://www.freely.co.uk/help/faqs
A feature many people enjoy with Freely is being able to browse backwards through the TV guide to quickly find programmes available to catch up on, all from the same place.
Thanks again for taking the time to leave your feedback 🙂
Seems like a good idea but it doesn't work
SPOLIER ALERT: You still NEED an aerial and it's extremely unreliable.
I have no choice but to return a new Sharp TV with Freely. In theory, it seems like a great idea - plug it in, connect it to WiFi and away you go. In reality, a lot of channels still require an aerial to work and this isn't made clear at all. On the very first channel I went on after set up (BBC One), it came up with Error ETV6019. Sadly, the service is full of bugs and, quite honestly, it's not ready for use. I can't possibly recommend a TV with Freely right now. It just doesn't work.
I've since also found out that most of these new Freely TVs have very poor aerial tuners in them. For ages, I couldn't work out why it wouldn't find all the channels when all of my other TVs can. It seems the new aerial tuners in these Freely TVs are of very poor quality so you might find yourself missing a bunch of channels. Why is everything such a race to the bottom these days?! A complete waste of time and a waste of resources.
2 June 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave such detailed feedback.
We’re sorry to hear the experience did not meet your expectations. Freely is designed to deliver live and on-demand TV over broadband, although channel availability and setup can vary depending on the device and channel delivery method.
We appreciate you sharing your comments regarding setup, channel access and overall reliability. We would value the opportunity to look into this with you and get things working as intended, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback.
Reply from Freely
Thank you for the 5-star review!
It’s great to hear the information provided was clear and helped answer your question. We know that straightforward, easy-to-understand support can make all the difference, so it’s lovely to receive feedback like this.
One of the convenient features of Freely is being able to browse what’s on now and what’s available on demand from the same guide, helping you find programmes without needing to switch between different inputs or devices.
Thanks again for taking the time to leave your feedback 🙂
My adviser was very helpful
My adviser was very helpful, she went through everything with me. Only time will tell if the problem has been resolved.
1 June 2026
Reply from Freely
Thank you for the 5-star review!
We're delighted to hear your advisor was helpful and took the time to work through everything with you. Providing clear, thorough support is something our team takes great pride in.
One of the benefits of Freely is that it keeps live TV and on-demand content together in a single experience, making it easy to discover, watch and catch up on your favourite programmes.
Thanks again for taking the time to share your feedback 🙂
Absolutely crap
Absolutely crap keeps telling me my Internet connection is weak when it ain't I bought my hicence tv with this built in and it's rubbish now certain channel 4 tv I can't watch plus it's very picky about dolby atmos sort your self's out other wise be getting another make tv that works properly.
Wont be buying hisense no more.
Stay away spe d more money on a better make...
31 May 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We’re sorry to hear the experience has not met your expectations. We appreciate you sharing your comments regarding connectivity messages, channel availability and audio performance.
If you’d like us to take a look at the issues you’ve encountered, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us We’d be more than happy to review your setup and provide assistance.
Thanks again for your feedback.
Very poor software programming
Very poor software programming. Full of bugs. Constantly forgetting channels. No option to create a favourite list of channels so you have put up with scrolling past all the selling channels like QVC etc. I presume this is deliberate. I paid a small fortune for a decent TV only to have freely dictate what's on the channels list. I would have given it a negative score
3 April 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave a review.
We appreciate you sharing your comments regarding channel management, navigation and your overall viewing experience.
Freely is designed to bring live and on-demand TV together in one place, and we recognise that different viewers will have different preferences when it comes to how channels and content are organised.
If you’d like to discuss any of the issues you've encountered in more detail, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us and we would welcome the opportunity to help.
Thanks again for your feedback.
Hard to understand
Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about to find a TV engineer when a neighbour came in and he helped in 10 minutes. Would have cost a regular, old age person lots of money, worry and time to fix. Surely there is an easier way or service for us tec unsavy oldies to have please????
27 May 2026
Reply from Freely
Thanks for taking the time to leave such thoughtful feedback.
We appreciate your comments regarding the language and terminology used during support. Making information clear and easy to follow for all viewers is important.
It’s good to hear you were able to get things up and running, and we understand the value of straightforward guidance when trying to resolve an issue.
Thank you for sharing your perspective, and for highlighting the importance of keeping support as accessible and easy to understand as possible.
Thanks again for your feedback.
Absolute rubbish
Absolute rubbish, slow, unfriendly and continually failing to show regional ITV. We have full optical fibre broadband with a very fast Internet speed.
28 May 2026
Unprompted review
Reply from Freely
We’re sorry to hear you’ve experienced issues with performance and regional ITV availability. We understand how important consistent access to live TV services is, and we appreciate you highlighting what you’ve been seeing on your setup.
We would welcome the chance to take a look at this with you. Our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us and we’ll be happy to help review your setup and run through any further checks that may help identify what’s happening.
Thank you very much for your honest feedback.
Reply from Freely
Thank you for taking the time to leave us a review.
We appreciate your comments regarding channel navigation and switching between channels. Different viewers use TV features in different ways, and it’s useful to understand how people are interacting with the platform day to day.
If you’d like us to take a closer look at this with you, you’re welcome to contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can review your setup and provide further support where possible. We'd love to help!
Thanks again for your feedback 🙂
Very helpful indeed
28 May 2026
Reply from Freely
Thanks for the 5-star review!
We pride ourselves on delivering excellent support, so it’s lovely to hear you found the support helpful, and feedback like this is always appreciated.
One of the really useful things about Freely is being able to watch live TV and catch-up content all from the same guide, helping keep everything in one place.
Thanks again for taking the time to leave your feedback 🙂
The gentleman trying to help me did his…
The gentleman trying to help me did his best however the matter is unresolved. He has referred me t9 the technical team so I hope this will make a difference to my unfortunately bad experience
27 May 2026
Reply from Freely
Thanks for taking the time to leave a review.
We’re glad to hear you received helpful support during your interaction and that the advisor took the time to work through the issue with you.
It’s good to know the case has now been passed over to the Technical Team, who are best placed to take a closer look and carry out any further checks needed. This helps ensure everything is properly investigated and worked through as thoroughly as possible.
We hope this next step helps move things forward and gets everything fully resolved for you soon.
Thanks again for your feedback 🙂
Great service
Excellent service from Freely and I’m very impressed. I had an issue with a new TV that I purchased and Freely were nothing but helpful and went above and beyond to fix the issue. Turns out if was an issue with the TV software itself rather than Freely but they still went above and beyond to try and find a solution for me. I would highly recommend.
23 March 2026
Reply from Freely
Thank you for the fantastic 5-star review!
It’s lovely to hear you had such a positive experience with the team. We always aim to provide thorough and helpful support, so it’s lovely to know the time taken to investigate the issue and work through possible solutions made a difference.
We’re also pleased to hear the cause was eventually identified, even though it turned out not to be directly related to Freely itself.
One of the things many viewers enjoy about Freely is being able to browse live TV and on-demand content together in one guide, making it easy to move between what’s live now and programmes available to catch up on.
Thanks again for taking the time to leave such thoughtful feedback 🙂
Constantly losing connection
Constantly losing connection, constantly getting error codes, constantly rebooting tv & internet does not work. Even tried Aerial connection still the same issues. I definitely will not recommend freely and really mad I got rid of my free view tv!
27 May 2026
Unprompted review
Reply from Freely
Thanks for sharing your review with us.
We’re sorry to hear the experience has not met your expectations. Freely uses an internet connection to deliver live and on-demand TV, so connection availability can play an important part in how the service performs.
If you would like further support with this, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us and we would welcome the opportunity to take a closer look at your setup and the issues you’ve encountered.
Thanks again for your feedback.
Freely absolute crap
Freely absolute crap. I really want a tv without it and go back to something that actually works. Freeview is a service I can rely on. The only unfortunate thing here is that there is no option for ZERO stars which is what it deserves. My Sharp tv will be returned to them with a recommendation never to install this shit
25 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you sharing your views regarding performance and reliability.
Freely is designed to bring live and on-demand TV together in one place, with the viewing experience influenced by factors such as device setup, software and connection environment. We’re always working with partners across the industry to help ensure a consistent and straightforward viewing experience for users.
If you'd like, please contact us via: https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. We'd love the opportunity to look into this with you, and make sure you're getting the intended Freely experience.
Thanks again for taking the time to leave a review.
I asked for assistance as i had no tv…
I asked for assistance as i had no tv channels. The advisor seemed to have no idea. I explained the internet was working, The TV channels went off with an error saying no Internet Connection. I used the hub key still no success. The advisor said there was a problem with on Isle of Wight and i had to wait until the problem was resolved. I looked at Google that said there was no problem on Isle of Wight.
I went on to resolve the problem myself the sameday. The advisor indicated the problem could last a few more days.
21 May 2026
Reply from Freely
Thanks for taking the time to leave detailed feedback.
We understand your concerns regarding the support experience and the information provided during your interaction. Service availability can sometimes be affected by a range of factors, and where wider issues are suspected, advisors may provide guidance based on the information available at the time.
It’s good to hear you were able to get things working again the same day, and we’ve noted your comments regarding troubleshooting and communication during the support process.
Thanks again for sharing your experience.
They have not resolved my problem
21 May 2026
Reply from Freely
Thanks for taking the time to leave a review.
We understand the issue remains unresolved and appreciate you sharing your experience. Some problems can require more detailed investigation depending on the device, setup and services involved.
If you would like us to take another look at this with you, you’re welcome to contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We would welcome the opportunity to dive in, review what’s already been tried and provide further support where possible.
Thanks again for your feedback.
Reply from Freely
Thank you for the 5-star review!
It’s lovely to hear you had such a positive experience with the team. Providing friendly, helpful and approachable support is something we really care about, so feedback like this is always appreciated.
A feature many viewers enjoy with Freely is the ability to restart selected live programmes straight from the TV guide, making it easier to catch something from the beginning if you join late.
Thanks again for your kind feedback 🙂
the system provided enough information…
the system provided enough information to progress to the solution.
18 May 2026
Reply from Freely
Thank you for the positive review!
We're thrilled to hear the information provided helped you move things forward and work towards a solution. Making support clear and easy to follow is something we put a big focus on.
One of the useful things about Freely is being able to access live TV and on-demand content together in one place, helping make it easier to find something to watch without switching between different devices or inputs.
Thanks again for taking the time to leave your feedback 🙂
My problem with TV was not solved
My problem with TV was not solved, it was much easier using google, problem was quickly solved in uncomplicated way.
19 May 2026
Reply from Freely
Thanks for sharing your thoughts & feedback with us.
While the issue wasn’t resolved during your support interaction, it’s good to hear you were able to get things working again quickly afterwards. Sometimes the steps needed can vary depending on the TV model, setup and the specific issue involved.
We’ve noted your comments around keeping troubleshooting as straightforward and uncomplicated as possible, as we know clear guidance makes a big difference when trying to get back up and running.
Thanks again for the honest feedback.
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