Freee Foods Reviews 

80
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Brilliant cook book bought from Freee online, with plenty of recipes using Freee flour.

Rated 4 out of 5 stars

Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without... See more

Company replied

Rated 3 out of 5 stars

I'm really disappointed that the thickness of the brown rice spaghetti has been changed – it makes a huge difference to the texture - and to how it cooks –it now breaks up into short bits - please br... See more

Company replied

Rated 5 out of 5 stars

I have always been very pleased with all items I have purchased from Freee Foods. I mainly by their porridge oats but have bought some lovely biscuits, biscuit mix and cake mix. I have also purchase... See more

Company details

  1. Food Producer
  2. Baking Supply Store
  3. Flour Mill
  4. Food Manufacturer
  5. Food Manufacturing Supply

Written by the company

Freee offers a whole range of gluten free foods, from Flour to Baking Mixes, Breakfast Cereals to Pasta and much more. As Freee, we are still creating new products, each driven by our same original vision to make gluten free living simpler. Our aim is to not only share our gluten free expertise, but to bring back the joy and pleasures of home baking and cooking, and the freedom to have fun experimenting in the kitchen again - for anyone living gluten free. Freee is part of the Doves Farm Foods Ltd family established in 1978. Products can be purchased through many supermarkets, convenience shops or directly via the website.


Contact info

4.2

Great

TrustScore 4 out of 5

80 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(80)

23 reviews in the last 12 months

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Rated 3 out of 5 stars

Bad Customer Service

Good produce, however bag of flour split in transit. Contacted to arrange replacement but did not receive a reply.

22 April 2026
Freee Foods logo

Reply from Freee Foods

Hi Gill, we are always happy to help in cases like this, please do get in contact with us via our contact form so that we can solve this for you ASAP: https://www.freee-foods.co.uk/contact-us/

Rated 1 out of 5 stars
Freee Foods logo

Reply from Freee Foods

Hi Sally, If you're still yet to receive your order please do contact us on our contact us form so that we can help you ASAP! https://www.freee-foods.co.uk/contact-us/

Rated 4 out of 5 stars

Discovering my I.B.S diagnosis and the…

Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without any worries. The variety of products you offer is outstanding, and the delivery service is impressively fast.

16 December 2025
Unprompted review
Freee Foods logo

Reply from Freee Foods

Thank you so much for your kind words Jimmy, we are so glad we are able to change your life for the better!
Thanks,
Customer Services Team
Doves Farm Foods LTD

Rated 4 out of 5 stars

Good products, high delivery fee

This time I was sent the wrong item, a 4 bar box instead of an 18 bar box. It took a few days to rectify as customer service take over 24 hours to respond. Lovely products but the delivery fee is too high for one or two items.

23 October 2025
Rated 2 out of 5 stars

Missing items

Been using Freee for sometime now but last order had items missing this was delivered on 22nd September.
Have filled enquiry form and sent emails but have had no reply to any of them so far.
This is first time have had problems though.

6 October 2025
Unprompted review
Freee Foods logo

Reply from Freee Foods

Dear Steve

Thank you for your continued support and for bringing this to our attention. We are really sorry to hear that items were missing from your order delivered on 22nd September and that you have not received a response to your enquiry. That is definitely not the experience we want for our customers.

We have looked into this and can confirm that a replacement has been raised and should be with you shortly. We are very sorry again for the inconvenience and delay and really appreciate your patience while this was being sorted.

If you have any further questions or need assistance please feel free to reach out and we will be happy to help.

Kind Regards,

Freee Foods Team

Rated 4 out of 5 stars

left an item out haven't replied to…

left an item out haven't replied to enquiry form

Edit: eventually got in touch and sent out replacement

21 September 2025
Freee Foods logo

Reply from Freee Foods

Dear Vickie,

Thank you for taking the time to provide your feedback. We apologise that an item was left out of your order and that your enquiry form was not responded to promptly. The missing item has now been sent and should be with you shortly.

If you have any further questions or concerns, please do not hesitate to get in touch directly. We appreciate your patience and hope to provide you with a better experience in future.

Kind Regards
Freee Foods Team

Rated 2 out of 5 stars

we often buy the 500g brown rice pasta…

we often buy the 500g brown rice pasta for the considerable price of €6.70. We recently ordered the same product to find they have changed the packaging in order to reduce the quantity to 400g but keep the same price. Is €6.70 not already quite steep for 500g??? just a bit depressing really

9 September 2025
Unprompted review
Freee Foods logo

Reply from Freee Foods

Dear Ian,

Thank you very much for taking the time to share your concerns and for your continued support of our brown rice pasta. We fully appreciate your disappointment regarding the recent change from 500g to 400g packaging. Please be assured that our recommended retail price has been adjusted accordingly to reflect the new product size. However, individual retailers set their own prices, and we have no control over how these are applied at the point of sale.

We sincerely regret any frustration this may have caused and remain committed to providing the highest quality products to our customers.

Your feedback is invaluable to us, and we thank you once again for bringing this matter to our attention.

Kind Regards
Freee Foods Team

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