CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more
Company replied
staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more
Company replied
This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more
Company replied
Company details
Written by the company
Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.
Contact info
18 Mead Business Centre, SG13 7BJ, Hertford, United Kingdom
- 0333 003 8043
- freedomdestinations.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive, efficient service and a fair price
Sara listened carefully to our requirements. She easily judged what sort of things we like and she put together what looks to be a perfect itinerary for us.
28 March 2026
Reply from Freedom Destinations
Hello Ann. Thank you for writing a review for us. It is great to hear that Sara, in our Australia & New Zealand Travel Team, has been working with you to book your perfect holiday itinerary.
Jazzmin has been very helpful and…
Jazzmin has been very helpful and knowledgeable when we were booking our holiday. She has made every effort to ensure we secured our itinerary at the right price. Many thanks.
26 March 2026
Reply from Freedom Destinations
Hello Margaret. Thank you for this review. It is great to hear that Jazzmin, in our Asia Travel Team, has been looking after you and your holiday arrangements. We will be sure to pass on your kind words as we know that she will appreciate them.
Friendly and helpful team
The whole process from our initial enquiry through to making the final booking was straightforward and Jazzmin was very friendly and helpful throughout, making the progress of our booking very easy. Jazzmin dealt with matters very promptly and she telephoned us several times with revised itinaries for our holiday.
1 April 2026
Reply from Freedom Destinations
Hi Bruce.Thank you for taking the time to write a review. It is great to hear that Jazzmin, in our Asia Travel Team, has been looking after you so well, and that she has been able to book your next holiday. We will pass on your kind words, as we know that Jazzmin will be delighted to read them. Thank you.
Brilliant service
Our consultant, Abbie, has been amazing throughout the whole booking process. Once I gave her the basic details of what we wanted to do- a mix of visiting family and touristy bits - she put together an itinerary for us. She has tweaked it several times as things changed and always with a smile in her voice. We are really looking forward to our trip next year.
2 March 2026
Reply from Freedom Destinations
Hello Trish. Thank you for taking the time to write a review for us. It is great to hear that Abbie, in our Australia & New Zealand Travel Team, has been looking after you and has been able to plan your perfect travel itinerary. It certainly sounds like an amazing trip.
Great personal service
Great personal service. Thank you to Caroline for putting together a great rail holiday itinerary in Canada for us.
31 March 2026
Reply from Freedom Destinations
Hello Joan. Thank you for taking the time to write a review. It is lovely to hear that Caroline has been looking after you and all your plans for your Canada holiday. Thank you for booking with us. We do appreciate it.
Second time of using company
Having used this company previously for my 60th birthday trip to Vietnam, I was not to surprised to get another excellent standard of service for itinerary discussions & the eventual booking process, all done with great service & information on any queries I had.
Booking was for a safari n beach combination & Tricia was absolutely fantastic in everything she done for us, a real pleasure to deal with, will definitely be looking to use them again in future.
Thanks again Tricia.
31 March 2026
Reply from Freedom Destinations
Hello Ian. Thank you for writing a review for us. Thank you for booking another holiday with us. Your trip to Vietnam sounds good and we are sure that will enjoy your time in Africa equally.
Thank you for your feedback and we will pass on your kind words to Tricia as we know that she will appreciate them.
Great service helped book our Canada…
Great service helped book our Canada trip with all my request and budget taken in to account very helpful emails replied with in an hour question answered very quickly great set so far
9 December 2025
Reply from Freedom Destinations
Hi Mandy. Thank you for this review and for booking your Canada holiday through us. We are sure you are going to have a fantastic time.
Absolutely fabulous (Jazzmin is a star)
Jazzmin worked really hard to get us the holiday we wanted. Despite several changes in the itinerary from us she was always happy and professional.
This trip was in the diary for months but it didn't disappoint. Even when there were last minute changes, the company worked hard to make those a painless as possible. Freedom made our very special holiday amazing. Absolutely would recommend them to anyone wanting something a bit less ordinary.
12 November 2025
Unprompted review
Reply from Freedom Destinations
Hello Heather. Thank you for taking the time to write a review. It is great to hear that you enjoyed your holiday so much. That is lovely to hear. We will be sure to pass on your kind comments to Jazzmin, in our Asia Travel Team, as we know she will appreciate them. Thank you for your personal recommendation and we hope that you can travel again with us soon.
Fantastic very helpful and explained…
Fantastic very helpful and explained everything,attention to detail could not ask for anything more
28 March 2026
Reply from Freedom Destinations
Hi Darren. Thank you for taking the time to write a review. It is great to hear that we have been looking after you and have been able to book your holiday for you.
We have booked many times with Freedom…4
We have booked many times with Freedom Destinations for our far flung trips and they have delivery a great trip every time.
18 August 2025
Reply from Freedom Destinations
Hello Sue. Thank you for this review. It is great to hear that you are travelling with us again. Thank you for trusting us with all your holiday plans.
Excellent service
Excellent service, they listen to what you want and will change or add items until you have the road trip that you want.
20 March 2026
Reply from Freedom Destinations
Hello Graham. Thank you for writing a review for us. It is great to hear that we have been able to plan and book your perfect holiday.
Reply from Freedom Destinations
Hello Diane. Thank you for this review. It is all good to hear.
Helpful service
The consultant was very helpful, the only drawback was that when she went to reserve our requested flights, the cost had gone up for the departure time we had asked for, rather than call us to inform us of the situation and discuss choices, she held a flight with a different departure time and then emailed us to let us know. A phone call would have been a more appropriate so that we could have discussed the issue.
24 March 2026
Reply from Freedom Destinations
Thank you for this review. It is good to know that we have been looking after you and that we have been able to secure all your holiday arrangements. Normally we would prefer to speak with all our customers directly about their holiday plans, and certainly if any arrangements have been changed. We apologise if that didn't happen on this occasion.
Very rapid and informative responses…
Very rapid and informative responses from Vicki. Good value quotes compared with others I had seen.
24 March 2026
Reply from Freedom Destinations
Hi Mark. Thank you for this review. It is good to hear that Vicki, in our USA and Canada Travel Team, has been looking after all your holiday plans. Thank you for booking with us.
Holiday of a life-time!
After enquiring about a holiday to Canada, Caroline got back to me promptly and took a note of the things myself and family wanted to do. Caroline was amazing and went away and put a whole holiday together for us within a few hours and added some extra’s onto what we had already suggested.
After a few little amendments and in constant contact, there was nothing too much hassle, we managed to get our holiday of a life-time booked to Canada & The Rockies. The customer service we have received from the start has been nothing short of outstanding and can’t thank Caroline enough for all her efforts.
Roll on July 2027.
So glad I came across Freedom Destinations and would highly recommend anyone to book with them.
17 March 2026
Reply from Freedom Destinations
Hello Terri. Thank you for writing this lovely review. It is great to hear that Caroline has been looking after you so well and that she has been able to book your holiday to the Canadian Rockies. Such a beuatiful destination. We are sure that you are going to have an amazing time. We will pass on your kind words to Caroline, as we know that she will appreciate them. Thank you for your personal recommendation. All the team at Freedom Destinations do appreciate it as well.
Great experience on booking
Alice that sorted out my holiday is so helpful nothing is too much trouble for her and very friendly. I have booked many times now with Freedom destination’s and will again.
23 March 2026
Reply from Freedom Destinations
Hello Andy. Thank you for taking the time to write a review for us. It is lovely to hear that Alice has been looking after you so well and that she has been able to book your holiday for you. Thank you for choosing to travel with us again and we look forward to you travelling again with us in the near future.
Reply from Freedom Destinations
Thank you for this review. It is good to hear that Sara, in our Australia and New Zealand travel team, has been looking after you.
Excellent service from Kate
Excellent service from Kate, immediate response and thoroughly professional
23 March 2026
Reply from Freedom Destinations
Thank you for leaving us a review. It is great to hear that Kate has been looking after you and that she has been able to book your holiday. It sounds like an amazing trip.
Neelam was amazing and helped us book a…
Neelam was amazing and helped us book a dream holiday at very short notice
23 March 2026
Reply from Freedom Destinations
Thank you for leaving us a review. It is great to hear that Neelam, in our Aftrica Travel Team, has been looking after you and that she has been able to book everything for your holiday. It sounds like an amazing trip.
Alice was fantastic in listening to my…
Alice was fantastic in listening to my questions and choice of itinerary.
19 March 2026
Reply from Freedom Destinations
Hello Maggie. Thank you writing a review for us. It is great to hear that Alice has been looking after you and all your holiday plans.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.