CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more
Company replied
staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more
Company replied
This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more
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Company details
Written by the company
Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.
Contact info
18 Mead Business Centre, SG13 7BJ, Hertford, United Kingdom
- 0333 003 8043
- freedomdestinations.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fabulous service
Fabulous service - listened to my needs and wants - made strong ‘tests’ as to my sincerity and thorough solutions presented.
No hard sell no deadlines - sensible approach and offered to hold flights while fine tuning.
19 May 2026
Reply from Freedom Destinations
Hi Mark, thank you for your review. I am glad we could help in tailoring your holiday to your needs. Thank you for trusting us with your holiday.
Helpful friendly staff.…
Courteous staff called back when they said they would. Abbie was very helpful and nothing was to much trouble. She made the whole process very easy.
8 May 2026
Reply from Freedom Destinations
Hi Gary, thank you for your kind comments. I am glad to hear Abbie, one of our Australia and New Zealand specialists, was able to look after you so well when booking your holiday.
I found Freedom to be knowledgable and…
I found Freedom to be knowledgable and helpful in planning my journey through to what I hope will be a wonderful holiday that I will remember for the rest of my life.
Prompt communication and replies to email and staff always on hand on the phone.
22 April 2026
Reply from Freedom Destinations
Good Morning, thank you for your kind comments. It is great to hear our staff were able to look after you so well. We look forward to hearing about your holiday upon your return!
Compromise and a happy customer
Unfortunately, my health has taken a turn for the worse. I contacted Freedom Destinations to discuss the options available for myself and the company. After a few phone calls, we came to an amicable agreement and arranged a far less strenuous holiday. All of this was done on day 1! Now I have a more stress free holiday to look forward to. Well done Nicola and Caroline, a credit to Freedom Destinations
8 May 2026
Reply from Freedom Destinations
Hi Stephen, I am sorry to hear your health has taken a turn but I am glad we were able to help you make alternative arrangements. I will be sure to pass your lovely comments along to Nicola and Caroline as I am know they will appreciate your kind words.
Ingrid was amazing
Ingrid was amazing, managed to incorporate everything we needed for out Kenya/Zanzibar trip. Nothing was too much for her. Would definitely recommend and use again.
14 May 2026
Reply from Freedom Destinations
Hi Maria, thank you for your lovely review. I am glad to hear that Ingrid looked after you so well when planning your trip. We look forward to helping with your next adventure!
Helpful suggestions when booking & very…
Helpful suggestions when booking & very happy to accommodate and advise on our requests
5 May 2026
Reply from Freedom Destinations
Hi Dawn. Thank you for writing a review for us. It is good to hear that we have been looking after you so well.
Reply from Freedom Destinations
Hello Vernon. Thank you for your review and for booking your holiday with us.
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear.
Having had 2 amazing holiday…
Having had 2 amazing holiday experiences already with Freedom Destinations we decided to book our next adventure with them again.
The support, guidance and advice made this latest booking experience smooth and easy (Thanks Briony) and I have no doubt the end result will once again be amazing.
11 May 2026
Reply from Freedom Destinations
Hi Graham. Thank you for your review and booking a holiday with us again. It is great to hear that Briony, in our Asia Travel Team, has been looking after you and your itinerary.
Courtney was great
Courtney was knowledgeable, sharing thoughts but not being pushy. Very prompt communication and clear information on hotels etc
8 May 2026
Reply from Freedom Destinations
Hi Rosie. Thank you for this review. It is great to hear that Courtney, in our America & Canada Travel Team, has been looking after you and all your holiday plans. Thank you for booking through us and we are sure that you will have a fantastic time.
USA - October 2026
First class experience from initial contact through to booking confirmation.
Charlie, the agent I dealt with throughout the process was outstanding. He initially showed an in-depth knowledge and then provided a full itinerary of the trip we had discussed. Once confirmed, full details of my trip were provided in a timely manner.
I found the personal touch so reassuring and any questions I asked were answered in a detailed manner.
22 April 2026
Unprompted review
Reply from Freedom Destinations
Hello Ian. It is great to hear that Charlie, in our America & Canada Travel Team, has been looking after you and helping with all your USA holiday arrangements. We will pass on your kind words to Charlie as we know that he will appreciate them.
Good guidance and communication
23 April 2026
Reply from Freedom Destinations
Hi Antony. Thank you for your review and for booking your holiday with us.
Fast efficient personal service
Fast efficient personal service. Dedicated point of contact
2 May 2026
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear.
Tour NZ
1. Knowledgeable of NZ
2 Quick response times
3 Helpful with advice and options
4 Polite and friendly
9 May 2026
Reply from Freedom Destinations
Hi Simon. Thank you for taking the time to write a review for us. It is great to hear that we have been looking after you and your itinerary.
Patients was appreciated.
It took a little while to get the holiday together but Marie was very patient with me and helped enormously to get the plans just right. A big thank you to Marie. Sorry it took so long.
5 May 2026
Reply from Freedom Destinations
Hello Karl. Thank you for writing a review for us. It is great to hear that Marie, in our Australia & New Zealand Travel Team, has been working with you to book your perfect holiday itinerary.
Alice was great from moment we spoke
Alice was
Responsive
Helpful
Customer focused
&
Stayed in contact with me
6 May 2026
Reply from Freedom Destinations
Hi Sharon. Thank you for your review. It is great to hear that Alice, in our America & Canada Travel Team, has been looking after you and all your holiday plans.
Oh my goodness what a pleasure it was…
Oh my goodness what a pleasure it was working with Molly, nothing was a problem for her to sort out and request.
All her ideas on accommodation and areas to visit were excellent. A fantastic member of your team.
5 May 2026
Reply from Freedom Destinations
Thank you for this great review. It is good to hear that Molly, in our Asia Travel Team, has looked after all your holiday arrangements so well. We will pass on your kind words to her as we know she will appreciate them.
Excellent customer service
Excellent customer service, friendly and polite. Ensured all our needs were catered for
6 May 2026
Unprompted review
Reply from Freedom Destinations
Hi Richard. Thank you for your review. This is great to hear and thank you for booking with us.
Reply from Freedom Destinations
Hi Mark. Thank you for leaving us a review. This is great to hear.
Very knowledgeable and helpful
Very helpfull and went out of the way to get best trip for our dates given for my 60th.
11 April 2026
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear and we are sure that you will have an amazing time.
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