CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more
Company replied
staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more
Company replied
This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more
Company replied
Company details
Written by the company
Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.
Contact info
18 Mead Business Centre, SG13 7BJ, Hertford, United Kingdom
- 0333 003 8043
- freedomdestinations.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Freedom Destinations
Hi Geoff, we are sorry to hear your experience did not meet your expectations.
Excellent service
Excellent service, really helpful suggestions. James wasn’t pushy at all, phoned back when he said he would
16 June 2026
Reply from Freedom Destinations
Hi Sally, thank you for your review. It is great to hear James has been helpful when planning your holiday.
Took deposit before checking on flights…
Took deposit before checking on flights then come back with a £1450 pp increase. Advised not acceptable and wouldn’t confirm we could have deposit back without speaking to manager . Advised that not acceptable . Moly did come back with an acceptable outcome which we have gone with. Very slow getting itinerary out
16 June 2026
Reply from Freedom Destinations
Thank you for your review. I am sorry to hear of the issues occurred with your flights however I am glad we were able to provide a suitable outcome for you. Thank you for trusting us with your holiday.
Thanks Maritha
Great and easy booking and very helpful and a big thank you to Maritha she is so lovely and nolegdble 😀
16 June 2026
Reply from Freedom Destinations
Hi Rob, thank you for your kind comments. I will be sure to pass your review on to Maritha as I know she will appreciate your feedback.
Your Agent Molly has been Excellent in…
Your Agent Molly has been Excellent in helping us find our ideal holiday
16 June 2026
Reply from Freedom Destinations
Hi Mick, thank you for your review. It is nice to hear that Molly has looked after you so well.
My contact at Freedom Destinations was…Amber
My contact at Freedom Destinations was Amber. She was honest, patient and extremely knowledgeable. I have complete faith in her advise. The whole process was made easy and all questions or concerns were answered. I could not have planned a fantastic trip to New Zealand without her.
15 June 2026
Reply from Freedom Destinations
Hi Linda, thank you for your lovely review. I will pass your kind comments along to Amber as I know she will appreciate them. Thank you for travelling with us.
Reply from Freedom Destinations
Hi Mary, thank you for your kind comments.
Caroline listened well
Caroline listened well to what we were looking for, and delivered the perfect package for us. She also gave us inspiration, for different activities we could try on our down time.
13 June 2026
Reply from Freedom Destinations
Hi Cora, thank you for your comments. I am glad Caroline was able to use her personal experience and provide recommendations for your time away. Thank you for booking with us.
Holly was great
Holly was very prompt in contacting us, after our inquiry. She was friendly and professional and clearly explained our holiday agenda.
12 June 2026
Reply from Freedom Destinations
Hi Yvonne, thank you for your review. It is great to hear Holly has looked after you so well.
Very helpful and tailored the trip to…
Very helpful and tailored the trip to our requirements.
11 June 2026
Reply from Freedom Destinations
Hello Stephen. Thank you for this review. It is great to hear that our team have been looking after you so well.
Sorted everything out very quickly and…
Sorted everything out very quickly and it's so refreshing to speak to someone face-to-face
10 June 2026
Reply from Freedom Destinations
Hello Jonathan. Thank you for this review and for booking with us. It is always nice to be able to discuss holiday plans with out customers and it certainly sounds like you have booked a wonderful holiday.
Tricia very helpful
Tricia very helpful, acted quickly & returned calls when stated. She put together a lovely holiday which we’ve booked. Slight hiccup with something that was not actually included in the quote, but that was successfully sorted. The hotel in Zanzibar put in the quote looks lovely, & we’re going to it. Perhaps we could have been offered more choice though? I’m sure if we asked, Tricia would have done so, but as time was short for us to make our booking we didn’t ask. Looking forward to our Safari & Zanzibar trip
3 June 2026
Reply from Freedom Destinations
Hello Geoff. Thank you for this review. It is good to hear that Tricia has been looking after you and all your holiday plans. It sounds like a lovely safari and beach holiday that you have booked. There are certainly many different hotels and resorts on Zanzibar to choose from, however, it is nice to hear that you have decided to go with Tricia's recommendation.
Excellent service
8 June 2026
Reply from Freedom Destinations
Hello Jan. Thank you for this review. We do appreciate it.
Just booked, Excellent service so far
Vicki was pleasant, knowledgeable and professional.
9 June 2026
Unprompted review
Reply from Freedom Destinations
Thank you. This is all good to hear. Thank you for booking with us, and we will pass on your kind words to Vicki, as we know that she will appreciate them.
Great Price and prompt callback!
Prompt callback after sending an online enquiry.
Easy booking process and quick confirmation of booking.
I was also sent links for campsites and itinerary ideas to make the most out of our trip.
Will review again after our trip but have no concerns at all!
8 June 2026
Reply from Freedom Destinations
Hi Katherine. Thank you for your review and for booking your holiday through us. It sounds like you have booked a fun trip!
Very friendly and knowledgable agent
Very friendly and knowledgable agent! great choices based on our needs.
10 June 2026
Reply from Freedom Destinations
Hi Alex. Thank you for this review. It is great to hear that we have been looking after you so well.
Megan
Megan, very efficient. Very patient, and undrstanding with an old man that kept changing his mind
The whole process was faultless.
Can't praise Megan enough
9 June 2026
Reply from Freedom Destinations
Hello Frank. Thank you for this review. It is lovely to hear that Megan, in our Australia & New Zealand Travel Team, has been looking after you and sorting your travel plans. We will be sure to pass on your kind words to Megan, as we know that she will really appreciate them.
Freedom Desinations for Safari
Contacted Freedom Desinations on a Monday, and outlined what we were interested in as a package for an African safari.
We had been trying in vain for many weeks to get quotes for such a trip from another, high street Travel Agent. Freedom got back to me within 24 hours with a quote. Very responsive throughout, and I was happy to go ahead with a booking with them.
9 June 2026
Reply from Freedom Destinations
Thank you for taking the time to write a review. It is good to hear that our Africa Travel Team have been looking after you, and that they have booked your safari holiday for you. Thank you for choosing Freedom Destinations.
Reply from Freedom Destinations
Hello Lance. Thank you for this review. It is all good to hear and great that we've booked your holiday for you.
Reply from Freedom Destinations
Hello Darren. Thank you for this review. It is good to hear that we have been looking after you so well.
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