I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very polite 10 out of 10
Very polite, respectful, efficient, really impressed lovely guy to talk to I was in a bit of a state at the time of calling as I didn't know what it was about. But he made me feel comfortable, very polite and dealt with it efficiently.\n So I'm very happy and can't thank him enough.
17 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was polite, respectful, and efficient, and helped put you at ease during what was understandably a stressful situation. Providing reassurance, clear communication, and supportive service is very important to us, so we're pleased that you felt comfortable and well looked after throughout the process. We truly appreciate your kind words and will be sure to share your feedback with the team. Thank you for your support.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service friendly and efficient. Providing a positive and straightforward experience for our customers is always our goal, so it's great to know we delivered. We appreciate your feedback and thank you for choosing Freedom Brokers.
Very pleasant
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We are really pleased to hear that you had a pleasant experience, and we appreciate your support.
Great customer service and price.
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are delighted to hear that you were pleased with both our customer service and pricing. Your support means a great deal to us, and we look forward to helping you again in the future.
Question about credit agreement
Gave me the exact information requested, very responsive
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We are glad to hear that you received the exact information you needed and that our team was responsive. We appreciate your support and look forward to assisting you again.
Bella was quick and efficient.
Bella was quick, efficient and a value to your company.
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that Bella provided quick, efficient service and made such a positive impression. We will be sure to share your comments with her, and we appreciate you taking the time to highlight her contribution.
Fast prompt response,very helpful…
Fast prompt response,very helpful representative
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that you received a fast response and found our representative helpful. We will be sure to share your comments with the team and continue working to provide the same level of service.
Great insurance
Very happy with quote and was half the price of my existing insurance quote. Easy to purchase.
11 June 2026
Reply from Freedom Brokers
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you were happy with your quote and found it to be such great value compared to your previous insurance.
It’s also great to know that the purchase process was quick and easy for you.
We really appreciate you choosing us and taking the time to share your experience.
Excellent service Yolanda not sure if…
Excellent service Yolanda not sure if spelt correctly. But she was very helpful. Thanks
12 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Yolanda was able to help you and provide such a positive experience. We will be sure to pass on your kind words to her. Your support means a lot to us.
Helpful and very patient while I…
Helpful and very patient while I flapped trying to find correct information.
11 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind words and for taking the time to leave such a positive review. We’re really glad to hear that you felt supported and that our team was able to be patient while helping you find the right information.
Your feedback is greatly appreciated.
The agent i spoke with Brian was great
The agent i spoke with Brian was great, answered all my question with ease and explained everything in detail, checking that i understood throught the call!
11 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Brian was able to support you so effectively, taking the time to answer all your questions and explain everything clearly.
It is especially great to know he made sure you felt confident and understood throughout the call. We will be sure to pass on your kind feedback to him.
Brian was very professional and helpful.
11 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re pleased to hear that Brian provided a professional and helpful service. We’ll make sure your comments are shared with him. Your feedback is very much appreciated.
Everything explained on line easy to…
Everything explained on line easy to change address
11 June 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re really pleased to hear that you found everything easy to understand online and that changing your address was a straightforward process.
It’s great to know our service made things simple for you. Your comments are much appreciated.
Efficient friendly person on 'phone
Efficient friendly person on 'phone, my choice rather than complete online with my need to be sure of appropriate cover for a specialised vehicle. No problem.
10 June 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re pleased to hear that you found the service both efficient and friendly when speaking with our team. It’s great to know that choosing to speak with someone directly helped give you the reassurance you needed.
We’re glad everything was handled smoothly for you. Your comments are much appreciated.
Brian took my call and had everything I…
Brian took my call and had everything I needed done fast and prompt with no issues. Very polite and helpful thanks again
10 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re delighted to hear that Brian was able to assist you quickly and efficiently, while also being polite and helpful throughout your call. We’ll be sure to pass on your thanks to him. Your support is greatly appreciated.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear that you found the service helpful and pleasant. Your comments are greatly appreciated.
The person Michael was a great…
The person Michael was a great representation of your company,clear , polite and professional,it is good to see people trying that little bit more for you in these situations, thanks mate and thank you for sorting my insurance problem out.
10 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Michael made such a positive impression and represented our company so well with his clear, polite, and professional approach. It’s especially great to know that his extra effort made a difference and helped resolve your insurance issue smoothly. We’ll be sure to pass on your kind words to him. Your feedback is truly appreciated.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re glad to hear that you found our pricing competitive and the process nice and easy. Your support means a lot to us, and we appreciate you taking the time to share your experience.
Reply from Freedom Brokers
Thank you for your feedback. We’re glad to hear everything was sorted online smoothly and easily. Your comments are greatly appreciated.
helpful and straightforward
helpful and straightforward
been using freedom for 7 years and haven't had a problem.
9 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback and for your continued loyalty over the past 7 years. We’re really pleased to hear that you’ve consistently found our service helpful and straightforward, and that you haven’t experienced any issues along the way. Your ongoing support means a great deal to us.
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