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Freedom and Glory Reviews 

21
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Finding a company that makes American flags (of all styles/sizes) that is an American company! Then the flags are at my doorstep within a week. Great service.

Rated 4 out of 5 stars

Shopping was great and I would have given 5 stars; however, the repeated emails regarding rating my purchase would be much more acceptable if you would wait until I actually receive what I ordered. I... See more

Rated 2 out of 5 stars

I could have used more updates. When I reached out to check the status of the order I could only see "in production". Perhaps I missed a notice about the average turn-around time. When the flag arri... See more

Company details

Written by the company

Freedom and Glory, formerly known as Carrot-Top Industries, has been a trusted partner to American businesses, government organizations, and consumers since 1980. As a privately owned company based in Hillsborough, NC, we are proud to be Orange County Living Wage Certified and active members of the Hillsborough Chamber of Commerce, North Carolina Better Business Bureau (BBB), Direct Marketing Association (DMA), and National Independent Flag Dealers Association (NIFDA). We are honored to serve military institutions and service member families, government agencies, schools, businesses, and individual consumers nationwide by providing high-quality American flags, patriotic décor, custom products, and facility and event solutions. Freedom and Glory is your reliable source for flags online, offering U.S. flags, state and territory flags, military flags, flagpoles, and more.

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4.3

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.3

All reviews

(21)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Shopping was great and I would have…

Shopping was great and I would have given 5 stars; however, the repeated emails regarding rating my purchase would be much more acceptable if you would wait until I actually receive what I ordered. It's a little difficult to let you know how wonderful the product is if it's still in transit (I hope). I've checked the tracking and have seen no updates since March 5th (a label was made) and today is March 10th. Not your problem, I understand since we're talking about USPS, but maybe add code to your automatic review system to wait to request reviews until after the product has been delivered. Just a thought ...

10 March 2025
Unprompted review
Rated 2 out of 5 stars

I USED to love Carrot-Top ....

While I used to love Carrot-Top and used them often, recent changes in their invoicing system has created many problems that force me to invest a great deal of time in trying to resolve. They must have reduced the number of people in Customer Service also since it's impossible to get through now and I've been forced to wait 20mins or more and then am told to leave a message and no one calls you back. I'm on day 4 of trying to resolve a billing issue. Time that takes me away from my clients and their needs.

3 March 2023
Unprompted review
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Reply from Freedom and Glory

Thank you for your message. We are sorry to hear your experience was not on par with the level of service for which Carrot-Top Industries is known. We appreciate your long-standing relationship with Carrot-Top Industries and hope your concerns have been addressed. However, if you have been unable to resolve the matter in question, please reach out to customercare@carrot-top.com so we can assist with any outstanding items. Again, we apologize for the lapse in service on this occasion. We appreciate your feedback and the opportunity to make improvement.

Rated 2 out of 5 stars

I could have used more updates

I could have used more updates. When I reached out to check the status of the order I could only see "in production". Perhaps I missed a notice about the average turn-around time. When the flag arrived, I did not receive a delivery notice until days later.

It would be great to give your customers an idea of the average turn-around time, so they can plan ahead. Also, tracking information (which I may have missed) would be really useful.

4 May 2022
Unprompted review

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