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2.1

Poor

TrustScore 2 out of 5

13 reviews

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2.1

All reviews

(13)

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Rated 1 out of 5 stars

Hi can anybody help I have there…

Hi can anybody help I have there over£3000 I can not widraw them because they are not checking if you make deposit from account they are checking how much money you have there
My family made big transaction from sold property and they want to proof of it
My bank never contact me about the transaction
It's just unbelievable it's stupid

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Very poor experience with them.

Very poor experience with them.

I tried to self exclude via their message service, which was ignored and also told that they didn't receive. And recieved messages of freebets to try to entice.

Customer service not helpful. Don't believe that looked for the messages sent to website.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Had my first 2 documents verified

Just had my first £5000 In the bank, as that’s the max withdraw for security reasons. Will have my other £3000 tomorrow. After verification withdrawals take about half an hour in my experience! Absolutely over the moon thankyou FreeBet casino. 5* I think the other reviews are from people that are to impatient and haven’t got it in them to do things safely and properly. Outstanding!! No complaints.

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Has anyone actually even had any of…

Has anyone actually even had any of their winnings? I had all my documents verified, still haven't received a penny m, went to look at pending withdrawal and it states needs address approved. I have emails stating the only document that I needed to resend in was my bank card which I didn't and now its verified.
I will take them to court, it's not about the winnings now it's the principle and the money ploy they have going to take money off people and not allow any withdrawal or communication. Its I'll trust me when I say I will go to the gambling commission, I have all emails and screen shots to prove what they have done, I actually played again after my big win think it was all fine just pending, abs couldn't make a withdrawal, the withdrawal button disappeared of the screen.

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Very unorganised

Very unorganised. Customer service very incompetent it take weeks to solve any problem out. Do not answer and sometimes you have to remind them to reply you back. No live chat and no phone number only email reply you back in 48 working hours

16 December 2022
Unprompted review
Rated 1 out of 5 stars

incompetent service

incompetent service, everything takes too long, they are not able to verify the address according to the bank statement from the bank, I DO NOT RECOMMEND EVER GOING TO THIS COMPANY

18 August 2022
Unprompted review

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