Free2move Reviews 2,997

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Sehr nett und zuvorkommend, jederzeit gut erreichbar, Shuttle-Fahrzeug top, guter Preis. Da gabs absolut nichts auszusetzen! Sehr gute Alternative zu teuren Flugplatzparkhäusern. Very kind and courte... See more

Rated 1 out of 5 stars

Awful experience. Don't hire a car with Free2Move at Lyon airport. We arrived and there was nobody to collect us and nobody answered the phone for over 1 hour. The car inside was filthy, crisps every... See more

Rated 5 out of 5 stars

We rented a car from them at Tirana Airport, booked a day earlier online via DiscoverCars (the free2move website was a little difficult to navigate, and multilingual for some reason). Pick up and drop... See more

Rated 5 out of 5 stars

Easy from start to finish Booked a meet and greet at Stansted airport agent gave clear instructions to park our car and car collection was waiting for us on arrival definitely use them again found t... See more

Company details

  1. Car Rental Agency

Written by the company

Free2move Mobility Car Rental and Carsharing has been created to simplify your mobility. With a presence in over 170 countries and already counts millions of active users. Free2move Mobility offers you the possibility to rent a car for a few minutes, hours, days or even months thanks to its different services all gathered in one application.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

From the very first moment

From the very first moment, the staff's treatment and attention have been very friendly and efficient.

From the sales team to the technical staff and everyone in other departments.
I'm sincerely very happy.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

The experience met my expectations

The experience met my expectations.
I made my reservation online and had no trouble entering the parking lot. My ticket was valid for an additional two hours (extended package offered), and since my flight was delayed, I didn't have to pay any extra fees.
I would definitely use this service again.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Booked the meet and greet via the official KLM website and called the number given 30 minutes before arrival as requested. No one answered and also no one at the airport to meet us.
Contacted them on our return for a refund and had no response!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if possible

Would give 0 stars if possible. Do not recommend. Shady business, unprofessional, had terrible customer service and will try to rip you off any way they can so be sure to read the fine print.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Ok for all

All is well, easy to use with the reading of imatriculation plates by caméras.
We have only to think of taking pic tures with the namle of the zone and number of allee.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Run away !

The client service does not exist: they treat you badly at the airport.
And be ready to recieve a €96 invoice to clean the car evenif it is clean
The general comment generated by IA is completly faulse.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience,very profesional

Great experience,very profesional , very kind staff, we got very detailed instructions by mail ,everything went very smoothly, with the shuttle to/from the airport on both ways. Very decent price. We will surely use their service again.
Chapeau!!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy from start to finish
Booked a meet and greet at Stansted airport agent gave clear instructions to park our car and car collection was waiting for us on arrival definitely use them again found them the cheapest when looking for parking

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Awesome rent :)

Arseldi was professional, friendly, and understanding; the car was clean and pleasant to drive. Everything went very well, and we highly recommend Free2Move in Tirana!

31 October 2025
Unprompted review

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